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"A lovely hotel to stay. The rooms were clean, spacious and very cosy. Staff were amazing especially when our Gas fireplace was not working, they went out of there way to get it fix which at the end they just gave us another room with a fireplace working That’s what we call customer service."

"Handy location and breakfast a bonus. Very accomodating with an early arrival and holding luggage after checkout. 🙏"

"Lilianfels is an exceptional property and enjoys this achievement..As it is undergoing major renovations at this time many areas and functions have been compromised It is unfair to make any comment except to say the management and staff were exemplary in handling my stay. Thank you Lilianfels"

"Lovely stay...exactly what was expected"

"Actual room was quite different to the photos, but ok overall"

"Staff well trained and knowledgeable. Good to see reverted after the previous owner disaster"

"Very good location "

"Great location and parking, staff were fabulous, large room, comfortable bed, room was a little dated but matched property overall very good. "

"The staff were friendly and helpful. Found an issue with the fridge. Water everywhere and not cold. It was cleaned up quickly but during the night it was evident that it had been turned down by previous guests as it was super noisy. Bedding was very fresh as usual and comfortable mattress but the net curtains needed a turn in the washing machine. Bit of black mould on them. "