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My spouse and I stayed overnight here and liked the room/ambiance of the hotel, however, the room wasn't cleaned very well - the bathroom and carpet were dirty. And when we arrived, the front desk staff did a poor job of explaining the layout of the hotel, which was confusing!
Poor customer service.. no instructions on hotel amenities or breakfast time
Mellessia
Stayed 1 night in May 2024
10/10 Excellent
Lori
18 May 2024
Noah, the Front Desk Attendant, was especially welcoming and helpful. I told him I was taking my son to the Neil Young concert at the XFINITY CENTER in Mansfield. He kindly remarked that he saw Neil Young at the same venue, and pleasantly offered parking advice. He was terrific!
I had no issues with the service provided, lovely staff, hotel was nice, and quiet. I think the only thing I disliked was that breakfast was not included with the stay and the food available on site was a Starbucks station. Nothing against a nice strong cup of Joe however I was traveling with children so ordering breakfast from here was not the most efficient option.
Genifer
Stayed 2 nights in Apr 2024
10/10 Excellent
Marci
7 Apr 2024
Marci
Stayed 1 night in Apr 2024
10/10 Excellent
Meghan
6 Apr 2024
Meghan
Stayed 1 night in Apr 2024
6/10 Okay
Katie
Travelled with family
26 Mar 2024
Liked: Staff & service
Rooms are dated and need refreshing. Lobby was nice. Breakfast was expensive and short hours. staff was great
Parking is NOT FREE! There is a 5 dollar surcharge for parking on their property.
Cartoon Network volume did not work in one of the rooms.
Otherwise great night!
Location was excellent & secluded.
I’m not sure if they actually charge 5 for parking or that notice just needs to be updated.
My room was pleasant. Just what I needed. But like every hotel I’ve been too upon further inspection I’ve only noticed some minor things. The pull out couch had stains on it as if someone peed. We didn’t use it.
There is a cut in the bathroom door notch so it could fully open had absolutely nothing to do with me but it’s the small things that are noticeable. The handle around the sink faucet was very dirty. Grime and dirt seem to be in the handle parts again. Not a problem but something I’ve noticed.
The accessibility to the outside was everything. I parked directly behind my room so a few steps to the car was all I needed.
T
Stayed 1 night in Mar 2024
6/10 Okay
Widnie
2 Mar 2024
Liked: Cleanliness
It was a decent stay if you hear for the night , they charge for breakfast which I think is a bit outrageous considering the fact that they charge for parking as well . Some channels in my room weren’t working for audio but the show was playing and they said it’s due to satellite, but the weather is fine so I don't know know about that.
The Expedia website said there was a restaurant and bar, so we thought we didn’t have to go out for dinner. The person at the desk said that they didn’t have their liquor license yet so they weren’t open. Very misleading. We wouldn’t have booked this had we known. Very poor communication.
Suzanne
Stayed 1 night in Feb 2024
8/10 Good
Paulo
19 Jan 2024
Paulo
Stayed 1 night in Jan 2024
8/10 Good
Jane
18 Jan 2024
Jane
Stayed 1 night in Jan 2024
10/10 Excellent
David
16 Jan 2024
David
Stayed 2 nights in Dec 2023
8/10 Good
Jessica
Travelled with family
8 Jan 2024
Liked: Staff & service, amenities
A great place to stay close to Gillette without the Gillette prices.
Great location for our trip to Gillette Stadium.
Staff was friendly upon arrival. Gave us the option of what floor we wanted to be on. Room was comfortable and clean.
Expensive breakfast not include 2 nights $360! The ladys check in costumer they don't have charisma to welcome people
They just recive the payments but didn't tell us about hotel amenities..