2/10 Sangat Buruk
Rebecca
Traveler bisnis
9 Nov 2025
Disukai: Kebersihan, kondisi & fasilitas properti
Upon arrival the women at the front desk did not greet us. After we stood there a few minutes she finally looked up and then told us she didn’t know how to check us in. She had to wait for someone to come help. There was also a language barrier. We waited 20 minutes for someone to finally come help her check us in. Then around 10:15pm the emergency alarm went off and we were told to evacuate the building. After standing in the cold in the courtyard for 20 minutes with no communication from staff telling us what was going on we finally went back inside at our own risk and went to the front desk. There we found the staff having zero urgency to the situation. They had no awareness that were 50 people standing in the cold courtyard including children all scared and wondering what was going on. They nonchalantly told us it was a false alarm and to return to our room. I could not believe how unsupportive and unprofessional every staff person that we encountered during our stay was.
Rebecca
Menginap 1 malam pada bulan November 2025