"While our stay offered a clean, comfortable bed and a quiet room, this Hilton location lacked a couple of basic amenities. There was no microwave in ANY of the rooms (we even asked neighboring room friends) and so we were unable to heat up any food after hours (once the onsite kitchen/restaurant was closed). Even asking the front desk staff brought no resolution. Additionally, there was no water fountain or bottle refilling station on site. During certain daytime hours fruit infused water and water cups were offered to guests but it ended there. We were either forced to ration our “2 free 16oz water bottles per day” (which by the way, we were shorted a day…) or use tap water, or purchase on-site bottled water. We instead had to cross the street and shop at a neighboring store to purchase a reasonable amount of water to suffice our three night stay. During this stay, there was a dance competition event in which it felt staffing numbers were not increasingly adjusted so as to provide the demanding and busy service needs of the guests throughout this event.
While we “figured it out” during our stay, I feel as a Hilton, the amenities standards need to be raised instead of only the price point."
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