Hotel Delta Hotels di Carmel

"Lobby is open and inviting. Common areas and rooms are clean and well appointed. Very nice restaurant/bar with excellent food and drinks. 24 hour shuttle service to the airport is a big plus. The shuttle driver was very professional and courteous. Check-in and check out was efficient. Overall the staff are competent but not friendly or professional. When I arrived, one staff member was slouching on the couch in the lobby like it was his couch at home. Another was leaned over at the front desk...