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Casa San Luis Hotel

3.0 star property
History buffs find themselves steps from the Clock Tower, where local cuisine fuels mornings before unforgettable bicycle tours of Cartagena's colonial streets

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Casa San Luis Hotel in Cartagena's historic center offers dry cleaning, a bar, and WiFi. Guests can visit the nearby Clock Tower and San Felipe de Barajas Castle. The staff assists with tour tickets to explore the city's heritage.

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: from approximately COP 15000 for adults and from COP 15000 for children
  • Airport shuttle fee: COP 15000 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: COP 40000 per day (328 ft away; open 6:00 AM to 8:00 PM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have any lifts
There is no hot water on site
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Is Casa San Luis Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Casa San Luis Hotel?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Casa San Luis Hotel?

Checkout is at 1:00 PM.

Does Casa San Luis Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 15000 per vehicle applies.

Where is Casa San Luis Hotel located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of Cartagena de Indias Convention Center and Clock Tower. San Felipe de Barajas Castle and Bocagrande Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

7.0

Cleanliness

8.8

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 1 out of 11 reviews
Rating 8 - Good. 5 out of 11 reviews
Rating 6 - Okay. 3 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a great location in the walled city. Restaurant has tasty food
Stayed 4 nights in Apr 2021
Verified

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My in-law got there, and they asked him to pay after I was charged for the days. He explained and showed them, saying they don't use hotels.com. I checked my account and found that we were charged, and they let him go even though it was . They don't care about customers, didn't even try to call hotels.com. The worst part they said they would be leaving the platform instead of trying to help the foreigner form a country he barely knows 11 pm
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was friendly
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
El hotel está localizado en muy buena zona para conocer la ciudad a pie. Cuenta con servicio de aire acondicionado, sin embargo hacía falta ventilación en el baño.
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

LUIS EDUARDO

Disliked: Room comfort

No tan bueno

Nos sorprendimos porque no nos permitieron pagar al final de la estadía, sino que nos cobraron anticipadamente. Entendemos que las políticas de cada empresa u hotel son distintas, pero no aceptamos que por "motivos internos" el pago total de la reserva por 5 noches que estuvimos aquí fuera al inicio. No está claro en la reserva de este hotel. Habían muchos zancudos en el hotel y en el baño compartido. Las paredes son sucias, deberían pintarlas, invertir en la comodidad visual y estética del espacio. Tuvimos un percance, ajeno al hotel, y es que en una de las habitaciones había un escándalo por una pelea entre una pareja en una habitación. Fue realmente un suceso muy incómodo. El lugar donde se desayuna es muy estrecho y las sillas son incómodas, deberían cambiarlas. No es agradable el espacio. Y sentimos que el valor del hotel no merecía lo que pagamos. Lo bueno es que está bien ubicado, cerca del centro histórico.
Stayed 5 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good, easy to walk to the wall city and taking any public transportation.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía

Estadía Muy bien, desayuno muy completo el personal muy atento la mayoría...un poco de humedad en la habitación y se quedaron una de las noches sin shampoo
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bueno

La ubicación es excelente, todo muy bien, el desayuno muy completo, mi única crítica es un poco de humedad en la habitación
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The property had a good location. The staff were friendly and helpful. The bathroom shower seemed to be clogged as the water took forever to go down. Also it was loud late into the night when I was trying to sleep out in the lobby. The room was right next to the lobby as well so you could hear a lot of commotion which made it hard to stay asleep.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perto de tudo!!!

Todos funcionários muito gentis e amáveis!
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Wabi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019