6/10 Cukup Baik
Claire
Bepergian bersama teman
15 Apr 2026
We recently stayed at Hotel Charleston Santa Teresa and had a mix of positive and disappointing experiences.
On a positive note, the hotel itself is beautiful and well located, and we truly appreciated the staff addressing our initial room concern by upgrading us to a much larger room with a king bed. The spa experience was also excellent — one of the highlights of our stay.
However, our experience after the spa at the rooftop pool fell short of expectations, especially for a hotel at this price point. We were unable to find seating while a cabana remained unoccupied for nearly an hour, held only by a personal item, and staff were unable to assist or offer a solution. We ended up sitting in a noisy indoor area, which took away from what we had hoped would be a relaxing final afternoon.
Additionally, the service at the rooftop felt rushed, and we experienced some pressure to change our food order after already deciding, which was surprising and not in line with the level of hospitality we expected.
While we appreciated the gestures made early on during our stay, the rooftop experience was disappointing and left us wishing for a more seamless and attentive level of service overall.
Overall, a beautiful property with strong potential, but inconsistent service in key moments.
Claire
Menginap 3 malam pada bulan April 2026
