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Reviews of Home2 Suites by Hilton Cartersville

3 out of 5
Home2 Suites by Hilton Cartersville
1320 East Main Street, Cartersville, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 350 reviews" "
Rating 8 - Good. 77 out of 350 reviews" "
Rating 6 - Okay. 27 out of 350 reviews" "
Rating 4 - Poor. 28 out of 350 reviews" "
Rating 2 - Terrible. 21 out of 350 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from James on 11 Apr 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5/5.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Cartersville area. Hotel in great location and very well maintained.
Stayed 3 nights in Mar 2024
Response from Maggie Dunn GM on 2 Apr 2024
Thank you for the wonderful review. Please come to visit us again. :)

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for an overnight stop for our family if five. Having a full size fridge and dishwasher made prep for the next day of travel easy.
Stayed 1 night in Mar 2024
Response from Maggie Dunn GM on 2 Apr 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not too distant future, for another rewarding stay.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from james on 29 Mar 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5/5

10/10 Excellent

Briane

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean
Stayed 1 night in Mar 2024
Response from James on 29 Mar 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5/5

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Desk Attendant had excellent service.
Stayed 1 night in Mar 2024
Response from James on 29 Mar 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5/5

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home 2 Suites My Choice w/Kids
Great hotel and very friendly and professional staff!
Stayed 1 night in Feb 2024
Response from james on 15 Feb 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 10

10/10 Excellent

Barbara

Very friendly staff. Would stay again!
Stayed 1 night in Feb 2024
Response from james on 15 Feb 2024
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5

6/10 Okay

Emily

Liked: Staff & service
Disliked: Cleanliness
Had to change rooms due to room not being properly cleaned. Second room had missing lights and couch bed had used linens.
Stayed 1 night in Dec 2023
Response from James on 15 Feb 2024
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. I hope you will consider staying with us again, in the not too distant future for a more pleasant experience

4/10 Poor

Ibrahim, Omaha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is spacious. Check in was easy. The bathroom door does not close. We found insects in the rooms & found same insects sticking to our clothes after we left the hotel. The breakfast was so limited without meat option for those who do not eat pork.
Stayed 1 night in Dec 2023
Response from James on 6 Jan 2024
Thank you for taking the time to share your concerns about your stay. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience. As a Hilton's Honor member, you are among our most valued guests. Allow me to apologize to you for any short comings you had during your stay. We are currently taking the steps to resolve this for the future

8/10 Good

Juan

Stayed 1 night in Dec 2023
Response from James on 5 Jan 2024
Thank you for taking the time to share your concerns about your stay. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience.

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road again
Hotel seemed very fresh and clean. Everything was amazing. Exception: pillows were awful. lol.
Stayed 1 night in Dec 2023
Response from James on 6 Jan 2024
Thank you for taking the time to share your concerns about your stay. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience

10/10 Excellent

Liz E.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James on 6 Jan 2024
Thank you for taking the time to share your concerns about your stay. We appreciate your valuable feedback as it helps us identify the areas, we can improve the guest experience

10/10 Excellent

shakirah

Stayed 2 nights in Sep 2023

2/10 Terrible

Caitlin

Disliked: Room comfort
Hotel from Hell
We arrived 43 minutes early and were rudely told that we could not check in until the assigned time. Front desk also refused to verify the card on file, claiming it had been removed. The entire hallway that our room was on smelled like marijuana. The noise level was ridiculous, the so called quiet hour was not enforced at all. There were no sheets or bedding of any kind provided for the pullout couch. The shower didn't drain. None of the lamps worked. We will never stay at this location ever again.
Stayed 1 night in Sep 2023

10/10 Excellent

Ricky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Blake

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, clean areas, friendly worker, nice and quiet environment. Love it!
Stayed 1 night in Sep 2023

8/10 Good

Jebina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Stayed 3 nights in Aug 2023

4/10 Poor

Jaime

Stayed 1 night in Aug 2023

4/10 Poor

Sarah

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Unexpected expectations
Can tell it is aging hotel. Lack of cleanliness in lobby. Rooms were clean. Walls were thin and had another customer complain and bang on our door while checking in saying we were too loud. Pool was nice. Lot of breakfast choices. Couldnt get checked in due to supposed system issue. Counter person left lobby messy and when asked for papertowels to clean tables gave it to me rather than cleaning it. Price to value not great.
Stayed 1 night in Jul 2023

8/10 Good

Alyson

Stayed 2 nights in Jul 2023

2/10 Terrible

Erin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOUD AND FILTHY DIRTY. Not comfortable at all. Bed and mattress was dirty
Stayed 1 night in Jun 2023

10/10 Excellent

Twila

Stayed 1 night in Jun 2023

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Entire staff was excellent. Customer satisfaction was a priority.
Stayed 3 nights in May 2023

10/10 Excellent

Brooke

Stayed 1 night in May 2023

10/10 Excellent

Shelby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Clean, great staff, very spacious. Enjoyed our stay.
Stayed 2 nights in May 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay - liked the kitchenette with actual dishes!
Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff at the front desk. Cleaning ladies were great also. Everyone was so friendly and quick to address your every need.
Stayed 1 night in May 2023

8/10 Good

Antonio

Stayed 3 nights in Apr 2023

10/10 Excellent

Rebekah

Liked: Cleanliness
Stayed 1 night in Apr 2023

6/10 Okay

Kimberly

Stayed 5 nights in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As a Hotels.com member, you are among our most valued guests. I hope you will consider staying with us again, in the not too distance future. We would love to welcome you and do all we can to assure your stay is totally delightful

4/10 Poor

Nicole

Stayed 1 night in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As a Expedia.com member, you are among our most valued guests. I hope you will consider staying with us again, in the not too distance future. We would love to welcome you and do all we can to assure your stay is totally delightful

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, no hot tub.
Stayed 1 night in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not too distant future, for another rewarding stay.

10/10 Excellent

Michaela, Chattanooga

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Nice lobby area. Staff very friendly and helpful.
Stayed 1 night in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not too distant future, for another rewarding stay.

10/10 Excellent

Michaela, Chattanooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not too distant future, for another rewarding stay.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Well, not sure how it happened, but we had a beautiful suite during our stay at Home2Suites earlier this week. Though we were there less than 12 hours, (checked in after 5pm and left around 4am to travel to Ohio), we thoroughly enjoyed the room. The staff at Home2Suites is always super nice and helpful. They make us feel welcome every time we stay there.
Stayed 1 night in Mar 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 10. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not too distant future, for another rewarding stay.

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Margaret on 18 Apr 2023
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As a Hotels.com member, you are among our most valued guests. I hope you will consider staying with us again, in the not too distance future. We would love to welcome you and do all we can to assure your stay is totally delightful

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red top valley volleyball tournament
Very friendly & professional staff. Clean room & comfortable beds. Cable tv didn’t work but other than that enjoyable experience.
Stayed 1 night in Feb 2023

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
From check in to check out, our stay was absolutely lovely! The staff at this hotel really work hard to make sure guests are happy. The hotel was clean and the room was HUGE! Breakfast (continental) was above the norm and displayed with a lot of care. Caitlyn checked us in (and helped us out with a late check out) and Kim made sure we had coffee, etc., during our stay. Home2 Suites is our new home-away-from-home in Cartersville! See you next time!
Stayed 2 nights in Jan 2023
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 29 Jan 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 10. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

8/10 Good

Kim

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great place, Great location!
This was a business trip for my hubby. I did not go. So I have no idea about checkin, cleanliness, etc., and when I ask Bill (hubby), he just says everything was fine. But I've personally seen the location and I'm sure everything was wonderful. Thank you so much.
Stayed 2 nights in Jan 2023
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 29 Jan 2023
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with was enjoyable. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

8/10 Good

Chris

Stayed 2 nights in Jan 2023

6/10 Okay

Stavro

Travelled with family
Liked: Staff & service
Toilets running for a long time after flush.
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 30 Dec 2022
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As a Expedia.com member, you are among our most valued guests. Your comments and rating will be taking under consideration as we strive to provide the most comfortable, pleasant and friendly services. I hope you will consider staying with us again, in the not-too-distant future for a more pleasant experience. If you do, please feel most welcome to reach out to me. I would love to do all I can to assure your future stay is most rewarding.

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At least pick up garbage every day!
The room was clean and comfortable. A/C and heater working properly. They do not make the room every day, only after the fourth day, so I spend three days, no cleaning.
Stayed 3 nights in Dec 2022
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 29 Dec 2022
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As a Hotels.com member, you are among our most valued guests. Your comments and rating will be taking under consideration as we strive to provide the most comfortable, pleasant and friendly services. I hope you will consider staying with us again, in the not too distant future for a more pleasant experience. If you do, please feel most welcome to reach out to me. I would love to do all I can to assure your future stay is most rewarding.

10/10 Excellent

Bryce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Helpful staff. Nice pool for kids. Good breakfast selection.
Stayed 1 night in Dec 2022
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 29 Dec 2022
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

10/10 Excellent

wanda

Liked: Staff & service, amenities, property conditions & facilities
Staff is great and the room was very neat and clean
Stayed 1 night in Dec 2022
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 16 Dec 2022
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

8/10 Good

Samantha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good Breakfast when you're just staying overnight. Housekeeping did not check closets/dressers as clothing was still left in the room. Convenient and I would stay again.
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 16 Dec 2022
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a nice stay. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

10/10 Excellent

Jennifer

Travelled with family, Business traveller
Liked: Staff & service
Great room, great price
Stayed 1 night in Sep 2022
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 17 Nov 2022
Thank you for taking a moment to share your experience at our location. I am very happy to hear your stay with us was a perfect 5. We strive to provide excellence in customer care and services, and hope to welcome you again, in the not-too-distant future, for another rewarding stay.

6/10 Okay

Patricia

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. The front desk had some issues with their computers when we checked in. The room had a lot of ladybugs in it. Not sure what that means. Also, the fire alarm went off at 5:30 am, on Saturday morning for no reason. I would stay there again but these issues should be addressed for future guests.
Stayed 1 night in Nov 2022
Response from Margaret Dunn- Home2 Suites - Cartersville, Ga on 16 Nov 2022
Thank you for taking a moment to share your experience at our location. I am sorry to hear your stay with us was not an excellent stay. As an Expedia member, you are among our most valued guests. Your comments and rating will be taking under consideration as we strive to provide the most comfortable, pleasant and friendly services. I hope you will consider staying with us again, in the not-too-distant future for a more pleasant experience. If you do, please feel most welcome to reach out to me. I would love to do all I can to assure your future stay is most rewarding.