Dear Michelle, We're thrilled to hear that you found our team at Extended Stay America so friendly and helpful! Providing exceptional service is at the heart of what we do. Your kind words motivate us to keep delivering great experiences. We can't wait to welcome you back for another fantastic stay!Sincerely,Hotel Management

Dear BARBARA, Thank you for sharing your experience. We appreciate your feedback, and we're sorry for any disappointment regarding our amenities and room quality. Your satisfaction is important to us, and we apologize for falling short of your expectations. We're committed to improving our offerings and hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Anne, We're delighted you enjoyed the convenience of being near a renowned restaurant during your stay at Extended Stay America. It's great to hear you found our location appealing, and we hope you had a comfortable and enjoyable overall experience. Thank you for choosing to stay with us and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Carolyn, We apologize for falling short of your expectations during your recent stay. It's disheartening to learn that noise disturbances from neighboring guests and limited parking detracted from your experience. We strive to provide a peaceful environment and ample parking for all guests. Your feedback is invaluable, and we will address these issues promptly to enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and deliver a more satisfactory experience.Sincerely,Hotel Management

Dear ermelinda, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced regarding the smoke odor in your non-smoking room. We take this matter seriously and are investigating to address the issue promptly. Our goal is to provide a comfortable and clean environment for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management

Dear Jordyn, Thank you for taking the time to provide us with feedback about your recent stay. We apologize for the issues you experienced, including the cleanliness of the shower and the noise from neighboring guests. We strive to provide a comfortable and relaxing environment for all our guests, and we regret that we fell short during your visit. Your comments will be shared with our team to ensure improvements are made. We hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jaeyoung, Thank you for your feedback about Extended Stay America! We're delighted to hear that you found our hotel to offer reasonable prices with good conditions. Providing value for our guests is important to us, and we're glad you appreciated the quality of your stay. We strive to maintain comfortable and well-maintained accommodations for all our guests to enjoy. Your satisfaction is our priority, and we're grateful for your support. We look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Dan, Thank you for staying with us along with your family during the weekend. Our hotel is popular for both leisure and business travelers thanks to our proximity to so many famous attractions and many great restaurants. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. However, we want to apologize for the issues which kept it from being perfect. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Lawrence, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

Dear Charles, Thank you for choosing Extended Stay America. It is glad you had a good stay. However, we are sorry for not meeting your expectations with the air conditioner in your room while you were staying with us. Your observation is shared with the concerned team for further improvement. We hope to welcome you again when your travels bring you back to the area. Sincerely,Hotel Management

Dear Guest, Thank you for leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in the suite's bathroom. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Tammie, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the kitchenette made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Jaime, Thank you for selecting us. Although you had a pleasant time here, but we regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, thanks to our housekeeping and engineering staff. Your remarks about the breakfast choices are also shared with the team for improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Joshua, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Paula, Thank you for the excellent review of Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you, and we hope to see you again soon.Sincerely,Hotel Management

Dear JUCHOI, Thank you for your review. We are sorry for your disappointment with the breakfast options not being to your liking. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret the noise concerns that you mentioned. We will address this promptly, as a comfortable and good night's rest is essential to a hotel experience. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Thank You so much! We are glad you enjoyed your stay and look forward to your return!

Thank You for your kind words. We hope to see you again soon

Dear YOUNG, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Thank You for your review

Thank You for your review

Dear MIGUELINA, Thank you for your feedback. We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. Your comments have been noted, and we will address these concerns to ensure our rooms meet the highest standards of cleanliness and comfort. Please know that we take these matters seriously and are committed to providing our guests a better experience. We hope you consider giving us another chance in the future, and we'll strive to make your next visit more enjoyable. SincerelyHotel Management

Thank You for your review

Dear Thomas, Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you found our prices to be reasonable, and we appreciate your business. Our team works hard to provide a comfortable and affordable experience for all our guests, and we are glad we met your expectations. Thank you again for choosing Extended Stay America. We hope to see you soon!Sincerely,Hotel Management

Thank You for your review

Thank You for your review

Thank You for the kind words. We are glad you enjoyed your stay with us and hope to see you again!

Dear Caleb, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. This has been addressed, and we are very grateful for your patience. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Kim, Thank you for taking the time to evaluate our hotel. It is disheartening to read that your disappointment with our breakfast and other guest smoking compromised your stay. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management