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Ulasan untuk Homewood Suites by Hilton Chesapeake-Greenbrier

3 out of 5
Homewood Suites by Hilton Chesapeake-Greenbrier
1569 Crossways Blvd, Chesapeake, VA

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 192 dari 421 ulasan" "
Penilaian 8 - Bagus. 117 dari 421 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 421 ulasan" "
Penilaian 4 - Buruk. 36 dari 421 ulasan" "
Penilaian 2 - Sangat Buruk. 26 dari 421 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

John, Ashburn

Older property. My room was tucked back by the maintenance and housekeeping area. No easy access outside besides a door that always seemed ajar.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Crystal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Austin

Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Januari 2024

2/10 Sangat Buruk

Kelly

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
When I entered my room it was not made and it was not clean. They put me in a different room, said they would waive my pet deposit for a service dog and still charged me.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

TANYA, KAPOLEI

Menginap 6 malam pada bulan Desember 2023

8/10 Bagus

Joshua

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A perfect fit!
This hotel and the room we had were the perfect fit for what our family needed. Our half-suite had a door between the bedroom and the sitting area, allowing us to put our children down and enjoy some time together. This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Erica

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I don’t like when I feel I’m being rushed out of the room
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Erica

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Not Happy
This time around I wasn’t happy with the amount of things wrong with the room
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Christine

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Joseph

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Deborah

Bepergian bersama keluarga
Beds and pillows not comfortable. Not real clean but appears old. Carpets not real clean either.
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

chris

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Constance

Menginap 2 malam pada bulan September 2023

2/10 Sangat Buruk

Deborah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
BEDBUGS AND BS from both Homewood and Hotels.com
BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!
Menginap 7 malam pada bulan Juni 2023

6/10 Cukup Baik

Lawrence

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Nesha Howard , Front Office Manager pada tanggal 28 Agu 2023
Good morning Mr. Lawrence I do apologize for the room issue. I will make sure I let housekeeping know about this.

6/10 Cukup Baik

Gail

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Ripped sofa, dirty, stained chairs, used a mattress pad for a quilt on the bed. Slippery tub, with no walk ins for handicapped. This place needs a seriuos upgrade. For $200 a night it's old and there was no air conditioning in the hallways.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Nesha Howard , Front Office Manager pada tanggal 28 Agu 2023
Good morning Ms. Gail, I do apologize for the room issues you had during your stay. I will make sure we correct the issues and hopefully you will stay with us again.

8/10 Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Roni

Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Deirdre

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Where the carpet met tile in bathroom and flooring in kitchen there were sharp staples exposed that cut our feet Check in experience was excellent, they welcomed us, answered questions, let our kids pick prizes and were so warm and wonderful. Nice breakfast choices and friendly service. Perfect stopover for our trip
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nesha Howard , Front Office Manager pada tanggal 28 Agu 2023
Good morning Ms. Derdre, Thank you for staying with us. We do apologize about the staple incident, and we did take care of that problem. I do hope you come back and stay with us again.

8/10 Bagus

Mary

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Needs Updating
Hotel was clean and staff were great but rooms are very out dated
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nesha Howard , Front Office Manager pada tanggal 28 Agu 2023
Thank you for staying with us Ms. Mary and hopefully you will come back and visit us soon.

4/10 Buruk

Tiara

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
This comment section does not give you enough space to truly let the viewers know the headache we went through so they can decide for themselves whether to stay at either the Homestead Suites or their sister company the Hilton next door. As we had to encounter both hotels because a pipe burst in our room at the Homestead. If management wants to call and rectify our visit we encourage them to do so. Let just say this was not the trip we planned for our children for a job well done to end their school year and start their summer break. Wasted money. Disappointed.
Menginap 2 malam pada bulan Juni 2023

4/10 Buruk

Jeremy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very un-clean, people at the front desk were very nice but other then that it was very bad !!!
Menginap 1 malam pada bulan Mei 2023

8/10 Bagus

Gidget

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great when traveling for a graduation
We traveled to Virginia for a graduation. The room we stayed in was quite comfortable. It was nice to have a small kitchen with refrigerator to keep our drinks in and microwave to heat up leftovers as well as nice coffee mugs to drink tea out of after a long, eventful day.
Menginap 3 malam pada bulan Mei 2023

8/10 Bagus

Brandee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Rodolfo

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never can do my check in even when I confirm my reservation
Menginap 7 malam pada bulan April 2023

2/10 Sangat Buruk

LaShauna

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work
Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

Chanelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spring break getaway!
Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!
Menginap 2 malam pada bulan April 2023

10/10 Sangat Bagus

Gail, Peekskill

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful and convenient location. Friendly staff!
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Arthur

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at ths place made accomodations for me and were very attentive to my needs
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

4/10 Buruk

Christina

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.
Menginap 3 malam pada bulan Februari 2023

10/10 Sangat Bagus

Deborah, Gridley

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was great, breakfast was nice every day. Close to conveniences.
Menginap 12 malam pada bulan Januari 2023

4/10 Buruk

Carmine

4/10 Buruk

Sandy

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The staff was nice and helpful however the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

10/10 Sangat Bagus

Rachel

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always love staying at this place.

10/10 Sangat Bagus

kyle

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
I can say it's ok, the room that we stayed is falling apart. Main door you have to bang it to close, bedroom door has big hole on the back of it. Bathroom sink has cracked on it, one time there is no hot water can't take a shower. We called the lobby and was told they will send from the maintenance but no one came. Thermostat are not working too.
Menginap 3 malam pada bulan Desember 2022

10/10 Sangat Bagus

elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay!
We were there to celebrate thanksgiving and our 40 th wedding anniversary. Have visited Virginia Beach area in past but this was first time at this hotel. Will stay again when we come to this area. Loved the fact that you are pet friendly. Great breakfast! Pleases don’t change!
Menginap 7 malam pada bulan November 2022

6/10 Cukup Baik

Benita

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

10/10 Sangat Bagus

Sumit

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DC trip
Excellent facility and stafff
Menginap 2 malam pada bulan November 2022

10/10 Sangat Bagus

Sharon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed the room size. Bed was very comfortable, Breakfast Saturday was fine but Sunday was excellent. Front desk was great. Lobby room very comfortable. pools were nice. My husband and I and our 2 daughters and their families loved being here. no regrets of complaints.
Menginap 2 malam pada bulan November 2022

6/10 Cukup Baik

Henry

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
no commit,
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

eva

Menginap 1 malam pada bulan Oktober 2022

8/10 Bagus

CAMMIE

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The room was a good size and very clean . We really appreciated the hospitality of the staff , especially April at the front desk . A few things didn’t work in the kitchen but it didn’t affect our stay . I would definitely stay here again .
Menginap 4 malam pada bulan September 2022

8/10 Bagus

Danielle

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
dog friendly close to everything! i’d stay again
Menginap 2 malam pada bulan September 2022

8/10 Bagus

Julia

Disukai: Staf & layanan, kenyamanan kamar
Musty
Stained carpets in our room and musty smell in the room.
Menginap 1 malam pada bulan September 2022