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Ulasan untuk Courtyard Chicago Waukegan Gurnee

3 out of 5
Courtyard Chicago Waukegan Gurnee
3800 Northpoint Blvd, Waukegan, IL

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 657 dari 999 ulasan" "
Penilaian 8 - Bagus. 255 dari 999 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 999 ulasan" "
Penilaian 4 - Buruk. 13 dari 999 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 999 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

8,4/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Erika

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We did enjoy and had a good night sleep ..
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Mary M., GM pada tanggal 21 Mei 2024
Erika,So glad to hear that you enjoyed and had a good night's sleep!Thank you for choosing Marriott Courtyard Waukegan/Gurnee.

10/10 Sangat Bagus

CHERLINE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
There was some renovation work around the building which cause parking issues at night. Overall, it was wonderful staying there and I definitely recommend it to everyone.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Mary M., GM pada tanggal 13 Mei 2024
Cherline,Thank you for recommending us! We will be finishing up our parking lot enhancements later this week.We appreciate your business and hope you come back soon!

10/10 Sangat Bagus

Jeremy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic place to stay
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 8 Mei 2024
Jeremy,Thank you so much for your fantastic review!Please come back again soon.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very solid experience. Well kept property.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 6 Mei 2024
Paul,Thank you for the wonderful comments of "well kept property". We appreciate your feedback and hope to see you again soon!

10/10 Sangat Bagus

Richard

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything
Menginap 2 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 6 Mei 2024
Richard,Thank you for your comments that everything was wonderful. We hope you come back soon!

10/10 Sangat Bagus

John David, New Hope

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Staff was exceptional!! Everyone was helpful, inviting and made our experience great. Thanks to everyone
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 23 Apr 2024
John David,Thank you for your fantastic comments about our staff!We are so thrilled that you had a great experience as our guest. Please come back soon!

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Amazing customer service was greeted with a smile and respect I felt safe my kids felt safe the hotel is clean.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 22 Apr 2024
Sarah,Thank you for your amazing review of our clean hotel and customer service. We appreciate you! Please come back soon!

10/10 Sangat Bagus

Alex

Menginap 1 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 6 Mei 2024
Alex,Thank you for your feedback that everything was wonderful. We hope to host you again soon!

10/10 Sangat Bagus

constance

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great. They made sure we could watch the graduation without a problem
Menginap 2 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 10 Apr 2024
Constance,Thank you for the wonderful review. We were so happy to have you as a guest of our hotel during the Navy graduation.

10/10 Sangat Bagus

Bianca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff and service. Room was well kept.Loved the indoor pool and jacuzzi. It was nice to be able to use it even during the winter.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Mary M., GM pada tanggal 8 Apr 2024
Bianca,Thank you for choosing to stay with us. I'm so glad you enjoyed our staff and service as well as the pool & jacuzzi. Please come back again soon!

10/10 Sangat Bagus

Angelique

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The stay here was great. We were staying at this location because our daughter graduated from Navy bootcamp. They had an info packet they passed out to Navy families that welcomed them and also came with instructions. Restaurants and shops were within close proximity. They only thing that I didn't like was that dinner service was closed both nights I was there. I chose this hotel because of the bistro inside it. I didn't get alot of time with my daughter so I wanted to take advantage of the pool, hot tub, and bistro instead of having to go elsewhere for the food. Anyway, other than that it was a good day and breakfast was good!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Mary M., GM pada tanggal 1 Apr 2024
Angelique,Thank you for your wonderful review and congratulations on your daughter's graduation from boot camp! We are so happy that the graduation packet came in handy for you. We appreciate your business.

10/10 Sangat Bagus

Cheryl

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great service, great hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mary M., GM pada tanggal 31 Mar 2024
Cheryl,Thank you for the wonderful review. We are so glad you found the hotel to have great service! Please come back again soon!

10/10 Sangat Bagus

Candice

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Spacious and clean
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Mary M., GM pada tanggal 27 Mar 2024
Candice,Thank you for your wonderful review of our spacious and clean hotel. We appreciate your time and thank you for choosing us! Please come back soon!

10/10 Sangat Bagus

Joe

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great pool, staff and room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Mary M., GM pada tanggal 26 Mar 2024
Joe,Thank you for your fantastic review! We are so happy you were able to use the pool, and enjoyed our staff and new rooms. Please come back again soon!

10/10 Sangat Bagus

SAUNDRA

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and quiet
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Mary M., GM pada tanggal 26 Mar 2024
Saundra,Thank you for your kind comments about our very clean and quiet hotel. We hope you come back again soon!

10/10 Sangat Bagus

Kelly J

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mary M., GM pada tanggal 20 Feb 2024
Kelly J.,Thank you for submitting your wonderful review! We appreciate your business and your time to complete the review. Please come back again soon!

10/10 Sangat Bagus

Natalie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms have been upgraded & looked great! Walk-in shower in our room was amazing. Great place to stay, will definitely recommend again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mary M., GM pada tanggal 19 Feb 2024
Natalie,Thank you for your review. We appreciate your business and kind comments! Please come back soon!

10/10 Sangat Bagus

Abigail

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great value & amenities for a family
Really great hotel! You have to pay for breakfast. I opted to add $20 at the time of booking so we could have breakfast. You order from a menu and they cook it fresh for you. Seriously the BEST hotel breakfast I’ve had! $20 for a family of 4. Very comfortable mattresses. The pool and hot tub were great!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mary M., GM pada tanggal 19 Feb 2024
Abigail,Thank you for the amazing review! We appreciate your time in letting us know that you had a wonderful experience with us. We hope you come back again soon!

10/10 Sangat Bagus

Brandon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent hotel room
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Mary M., GM pada tanggal 19 Feb 2024
Brandon,Thank you for your wonderful review. We are so happy to hear that you found our hotel rooms to be excellent!Please come back soon.

2/10 Sangat Buruk

Jack

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Cindy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great trip
The first person we meet in guest services was amazing, had us all laughing at check in. Our tv did not work so they quickly assisted uss with moving to a different room. Over very happy. Ps..bistro food was amazing!!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 2 Feb 2024
Cindy,We are so glad to be part of your great trip! Thank you for choosing to dine in with us at the Bistro. Please come back again soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay with a Family
Fantastic location for a family trip. Tons of food/shopping options. The hotel is newly renovated. Check in was quick and painless. Room was clean and well stocked with towels and blankets. Pool was clean and a great way for the kids to burn off energy. Starbucks in the lobby was an awesome start to the day. A great stay and would highly recommend.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 23 Jan 2024
Anonymous,We are so glad you had a fantastic stay for your family trip! I will be sure to share your wonderful review with the team. Please come back soon!

4/10 Buruk

Zade

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Overall the place was very nice and rooms were well maintained. However, we were across from an extremely loud family and we had to call the front desk and complain. They never got more quiet and the hotel, did nothing about it. Extremely disappointed with the experience
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 23 Jan 2024
Zade,Thank you for taking the time to complete your survey. We are so glad that you found our hotel to be very nice and our rooms to be well maintained. Our staff will continue to try harder when other guests disrupt your stay. We hope you come back soon.

10/10 Sangat Bagus

Jordan

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A fantastic stay while we celebrated our Sailor’s graduation. They even had print out packets which gave all of the info we needed for ticket pickup, maps, and information about drop off / base locations for the Sailors. Nearby places to walk and eat. Spacious rooms, very hot water and a pool, hot tub and gym to boot. Friendly staff, a cafe downstairs with Starbucks coffee. This is a great choice for your graduation event!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 23 Jan 2024
Jordan,Congratulations on your Sailor's graduation! You must be so incredibly proud. We appreciate your time in completing this survey as it is so important to us.

10/10 Sangat Bagus

Shannon

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
We had a nice time. Disappointed that worker did not show up therefore during snowstorm we did not have food or drink service.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 18 Jan 2024
Shannon,Thank you for the wonderful review!I'm so sorry that my staff associate was not able to make it in during the snowstorm. Please let me know when you return so that I can buy you a complimentary drink! Thank you for choosing Courtyard!

10/10 Sangat Bagus

Flint

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great guest service. Thank you Erin
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 18 Jan 2024
Flint,Thank you for your review and thank you for recognizing Erin for her service! Please come back again soon.Thank you for choosing Courtyard!

10/10 Sangat Bagus

Felicia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mary M., GM pada tanggal 11 Jan 2024
Felicia,Thank you for the wonderful review!Please come back again soon.

10/10 Sangat Bagus

Philip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
GREAT
Wow! Super convenient hotel with very friendly staff. Very clean. Room was comfortable and welcoming. I couldn't get the balcony door open but it's December so I didn't bother asking. Pool area is nice but watch your step it's very slippery. This is the best hotel especially for the price I have stayed at in a very long time. I will definitely be back.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Mary M., GM pada tanggal 29 Des 2023
Philip,Thank you so much for the wonderful review! We hope you come back to stay with us again soon.We have added caution signage to the pool floor for safety and would be happy to check the balcony door to make sure it is working properly.

8/10 Bagus

Kristin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here after a show at the theater. Enjoyed the whirlpool and pool. Walked to breakfast at a neighboring restaurant. Comfortable accommodations.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Mary M., GM pada tanggal 13 Des 2023
Kristin,So glad you enjoyed our whirlpool and pool after your show. Please come back again soon!

10/10 Sangat Bagus

Timothy J.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Mary M., GM pada tanggal 13 Des 2023
Timothy,Thank you for your great review. We appreciate it very much and hope you come back again soon!

10/10 Sangat Bagus

international

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked the staff, very frinedly
Menginap 4 malam pada bulan November 2023
Tanggapan dari Mary M., GM pada tanggal 1 Des 2023
international,Thank you for taking the time to send your review. We are so pleased that you enjoyed our very friendly staff! We really apprecaite your!

10/10 Sangat Bagus

Marqisha

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely love what they have done with the place! Our new favorite spot! Staff was quick and attentive. Starbucks and restaurant on site that was delicious. Pool was very clean and quiet. Loved the balcony with courtyard view. Good dining options as well as department stores. Property was undergoing renovations at the time but wasn’t an inconvenience. Worth every dollar. Will be back!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mary M., GM pada tanggal 1 Des 2023
Marqisha,Thank you for your time to complete a wonderful review!We appreciate your business and hope you return soon. We are so glad you enjoyed your stay!

10/10 Sangat Bagus

GERAD

Menginap 1 malam pada bulan November 2023
Tanggapan dari Mary M., GM pada tanggal 13 Des 2023
Gerad,Thank you for the wonderful review! Please come back soon!

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk staff were extremely helpful, kind and friendly!
Menginap 3 malam pada bulan November 2023
Tanggapan dari Mary M., GM pada tanggal 15 Nov 2023
James,Thank you for mentioning the Front desk staff in your review. I'm so glad they were so helpful.Please come back to see us again soon!

8/10 Bagus

James

Menginap 4 malam pada bulan November 2023
Tanggapan dari Mary M., GM pada tanggal 13 Des 2023
James,Thank you for your review. We hope you come back again soon!

10/10 Sangat Bagus

JARED

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari Mary M., GM pada tanggal 13 Nov 2023
Jared,Thank you for the outstanding review!We appreciate it very much and hope you come back to visit us again soon.

8/10 Bagus

Daisy

Disukai: Kebersihan, staf & layanan, fasilitas
The property was under construction and was a bit inconvenient. Once we got checked into the correct room it was really nice and newly upgraded
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mary M., GM pada tanggal 16 Okt 2023
Daisy,Thank you for mentioning our brand new guestrooms and that you thought they are really nice!We appreciate it very much!

10/10 Sangat Bagus

Danelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect
Everything was perfect. I requested a fan and an extra sheet and they were very speedy to get my needs met! I would definitely stay again!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mary M., GM pada tanggal 16 Okt 2023
Danelle,I'm so glad to hear that everything was perfect with your stay! We hope you come back again soon!

10/10 Sangat Bagus

Renata

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mary M., GM pada tanggal 13 Nov 2023
Renata,Thank you for the outstanding review!We hope you come back to see us again soon.

4/10 Buruk

Nereida

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Dissatisfied
Check was great, nice and friendly. The next morning however was a different story. Went for our breakfast, which we had paid before hand. There was some mix up with breakfast for a group of soccer players (kids) that had the restaurant staff in a bad mood. They were rude and I could see how displease the group was. That attitude continued with us, my husband and I decided to leave. Customer service can make your stay great or unsatisfactory.
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Employees are great. Other guest? People were having sex in one room with their door open. At 2am sounded like someone was being slammed against the wall 8 times.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Eilish

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is currently undergoing major refurbishment and so there is a bit of disruption to the area around the hotel and a temporary access has been created. However, the refurbished rooms are superb and the staff as always are unfailingly welcoming and helpful
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Nicole

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The first room we were in was so small and not what I was expecting they moved us to a different room. There was construction all over the hotel and the indoor pool was freezing and the hot tub was not turned on.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mary M., GM pada tanggal 28 Sep 2023
Nicole,I'm sorry to hear that we missed on your expectations. We hope you give us the opportunity to host you again after our renovation is completed.Thank you for your note!

10/10 Sangat Bagus

jeffrey

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mary M., GM pada tanggal 13 Sep 2023
Jeffrey,Thank you for the wonderful review!Please come back again soon.

10/10 Sangat Bagus

Juan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Outstanding customer and janitor services
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mary M., GM pada tanggal 13 Sep 2023
Juan,Thank you for your outstanding review!Please come back again soon.

10/10 Sangat Bagus

Dmitry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I like this very convenient place
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mary M, GM pada tanggal 28 Agu 2023
Dmitry,Thank you for the wonderful review!Please come back to stay with us again.

10/10 Sangat Bagus

Dean

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Both of the women that work there the lady at the front desk, and Molly were so much help especially the lady that helped me check in I'm sorry I forgot her name but she is truly awesome
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mary M., GM pada tanggal 5 Sep 2023
Dean,Thank you for recognizing our awesome staff! The team tries very hard to ensure everyone feels the way you do and we appreciate your time in recognizing them.Thank you!

10/10 Sangat Bagus

Sean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Very clean. Great service.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mary M., GM pada tanggal 14 Agu 2023
Sean,Thank you for your comments about great service and very clean hotel!We appreciate your comments so much.Please come back soon!

10/10 Sangat Bagus

John

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mary M., GM pada tanggal 5 Sep 2023
John,Thank you for the outstanding review! We appreciate it very much. Please come back soon!

8/10 Bagus

Kimie

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Mary M., GM pada tanggal 28 Agu 2023
Kimie,Thank you for your review of our hotel. We appreciate it very much and hope you come back to stay with us again.