Lounge
Cek ketersediaan

Ulasan untuk MainStay Suites Northbrook Wheeling

2.5 out of 5
MainStay Suites Northbrook Wheeling
8000 Capitol Drive, Wheeling, IL

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 286 dari 795 ulasan" "
Penilaian 8 - Bagus. 274 dari 795 ulasan" "
Penilaian 6 - Cukup Baik. 113 dari 795 ulasan" "
Penilaian 4 - Buruk. 64 dari 795 ulasan" "
Penilaian 2 - Sangat Buruk. 58 dari 795 ulasan" "

8,0/10

Kebersihan

8,0/10

Staf & layanan

7,2/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Amber

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Bathroom was dirty. The walls were yellow
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Lake Reid pada tanggal 20 Mei 2024
We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Please visit us again soon! Lake Reid, General Manager

2/10 Sangat Buruk

jose

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cobraron la habitación, aún diciéndoles que pague por expedía en línea, en total me cobraron 2 veces una sola noche.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Lake Reid pada tanggal 16 Mei 2024
Hello! Thank you for your comment. You were charged once.

10/10 Sangat Bagus

jerry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place good price well stay again
Menginap 8 malam pada bulan April 2024
Tanggapan dari Lake Reid pada tanggal 29 Apr 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Sangat Bagus

Ozment

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lake Reid pada tanggal 25 Apr 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 Sangat Bagus

Susanna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room had a cooktop, full sized refrigerator, garbage disposal, and a dishwasher. Unfortunately only 1 small saucepan to cook with and nothing to use to hand wash anything. Since there are only a couple plates and glasses, seems crazy to run the full sized dishwasher for that. Room was very clean with a soft chair, table and desk chair. NIce peaceful neighborhood. I stayed only one night but they have weekly and monthly rentals. Housekeeping was aggressive, knocking twice before checkout time to determine if I was gone or not, which disturbs the peace. Coffee in the morning was decent and appreciated. Coffee in the room marginal. No breakfast. Overall quite nice.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lake Reid pada tanggal 24 Apr 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Sangat Buruk

Maria

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lake Reid pada tanggal 14 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lake Reid, General ManagerMainStay Suites Northbrook Wheeling

10/10 Sangat Bagus

Katerin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I actually loved this! I looked at the reviews before booking but honestly not bad! I feel like this was such a good hotel that I will be coming back here when I visit again!
Tanggapan dari Lake Reid pada tanggal 29 Mar 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Sangat Buruk

MARTHA

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Smelled, garbage’s were filled in the lobby. Not clean at all. Very disappointed
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Sangat Buruk

Eliezer

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
La reservación no me la aceptaron por llegar luego de las 12 am es injusto
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Sangat Bagus

Denis

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 Sangat Buruk

Shannon

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Sangat Bagus

Ryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was up to standard and it had a upbeat lively atmosphere amongst staff and patrons.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

6/10 Cukup Baik

Omaria

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Sangat Buruk

SOPHIYAA

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tactics to threaten and harass that have been used in hotel to instill fear and prevent from speaking the truth or being witness against their crimes, and to stop from moving forward: constant slamming doors; loud hammering banging stomping sounds from walls and ceilings; these criminal fake guests, hotel manager, housekeeping, & staff spy through hidden cameras in hotel rooms & smoke detectors, bathroom, and hack into computer/phone screen. Hotel room phone lines cut off, mold in bathroom, sink plumbing leakage, suffocating smoke through bathroom drain in non-smoking rooms, consistent threatening intimidating bomb blast & drilling noise from ceiling & hallway in noise-free rooms, hotel housekeeping break into rooms without notice. Hotel disconnected hotel wifi when I was filing a report, slowed down computer, & blocked bathroom sink drain.

2/10 Sangat Buruk

Priya

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
One of the worst hotel stays ever. The corridors and rooms smelled really bad, the floors were sticky, the bed linen and pillows were terrible. The staff was great, but unfortunately that did not make up for the terrible rooms. Will never stay at a Main Suites again.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 Sangat Buruk

Brenda

Menginap 1 malam pada bulan November 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Cukup Baik

Ying

Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Sangat Bagus

Erich

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent management
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 22 Nov 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Sangat Bagus

Kaylene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Awful Stay!!!
I’d never stay here again, the condition of this place wasn’t good. Not clean at all, the comfort was terrible, it’s not being well maintained. Awful stay!!!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 22 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Cukup Baik

Sandra

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The staff are friendly, but the property appears somewhat run down. I suppose this type of hotel does not have a real concierge.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 Bagus

serghei

Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Cukup Baik

David

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Cukup Baik

Eric

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
OK for the low price but I will not likely return.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 6 Okt 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, MARCEL JEAN General Manager MainStay Suites Northbrook Wheeling 18475201684

10/10 Sangat Bagus

Todd

Menginap 2 malam pada bulan September 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Sangat Bagus

Jacob

Bepergian bersama teman, Traveler bisnis
Disukai: Fasilitas
😎
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 26 Okt 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Sangat Bagus

Silvia

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Nice place to stay very cozy
Menginap 1 malam pada bulan September 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Buruk

Uzma

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Rooms are not clean. We changed rooms but second room was also not cleaned properly. Worn out furniture and very dirty sofas will not recommend
Menginap 3 malam pada bulan September 2023
Tanggapan dari Lake Reid pada tanggal 26 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 Sangat Bagus

Silvia

Menginap 1 malam pada bulan September 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 22 Nov 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Bagus

Jeff

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan September 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Sangat Bagus

Bruce

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Sangat Buruk

Shin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very dirty and old
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Buruk

Bartosz

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

10/10 Sangat Bagus

Avery

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Bagus

Charles

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff and I would recommend.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Cukup Baik

robert

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I liked the location. I asked for an early check-in at 2PM. You would think i had asked for the moon and finally told that the foom would have to be inspected and take at least 30 minutes. I have been coming to this hotel, now has a new name and is an extended stay, for over 15 years, but i will not be returning.The hall carpet is filthy and soiled throughout. Plaster has been shoddily repaired in the lobby and is crumbling, same around the shower area in the bathroom. They only clean the rooms every 7 days and only if requested, so there is slways garbage in the hsll and stacked by the elevator. The smoke alarm went off during the middle of the day and it took about 45 minutes for them to figure out how to silence it. The ratings for this place must be faked. Their is no way on earth it should be rated anywhere near average.
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 Cukup Baik

Sharon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
The room itself wasn’t terribly dirty but outside of that the hotel was very dirty and smelled bad.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 Sangat Buruk

oscar

Disukai: Kebersihan, kondisi & fasilitas properti
The mattress on the bed was old is made all kind of noise I didn’t get any sleep .has to get up early.try to get some sleep next night because I was driving back to Georgia after laying down for one hour I left the hotel and drove back home.stop at a rest area to get some sleep. I paid for two nights and it was a waste of money.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Buruk

Daniella

Menginap 10 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Buruk

Curtis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was very musty and looked like there was mold in the bathroom.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari MJ pada tanggal 13 Sep 2023
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 Buruk

Gloria

Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Faisal

Menginap 4 malam pada bulan Juli 2023

2/10 Sangat Buruk

Daniella

Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023

6/10 Cukup Baik

Daniella

Menginap 4 malam pada bulan Juni 2023

6/10 Cukup Baik

sandra

Bepergian dalam rombongan
We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.
Menginap 2 malam pada bulan Juni 2023

2/10 Sangat Buruk

Sam, irvine

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
someone had a key and tried to come into my room at 4:40am. the only reason they were not able to come in was because of the safety deadbolt/chain at the top of the lock. hotel staff acted as if it did not happen.
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Boubaker

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 23 Jun 2023
Thank you for completing our survey!

10/10 Sangat Bagus

Sonia

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 23 Jun 2023
We are so glad you enjoyed your stay!

8/10 Bagus

Matthew

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Juni 2023
Tanggapan dari Mainstay Suites Wheeling pada tanggal 23 Jun 2023
Thank you for completing our survey!