4/10 Buruk
Rick
26 Des 2025
Tidak Disukai: Staf & layanan, fasilitas
I checked in was asked for my ID... Then I was asked how was I paying cash or card... I said card.... I paid and went to my room.. This is Christmas Eve mind you, so I wanted to make it to the store before they close...I went to Walmart and came back attempting to relax and turn on the TV...but the TV wasn't working...I called the front desk... Lady at front desk said it was a sign down there saying TV is not working on the property.. I told her I didn't see a sign... When I got to the window I was asked for my ID... They could have informed me verbally... what was going on or pointed me to read the sign... I told her (front desk) that the T.V is part of the amenities and that was unacceptable...She told me I had to see the manager...I told her that I wanted some type of compensation... after all this is Christmas Eve going into Christmas Day.... and that I like the news as well as sports and quite a few games will be on Christmas day....She said the manager won't be in until the morning and that's who I have to see... In the morning when the manager came she said there was no refunds or discounts and that I should have read the sign... I told her after the two people that she waited on in front of me finished and I step forward she should have informed me and not just ask for my ID and how I was paying... It went back and forth.... I decided and made up my mind that I'm going to contact corporate to get this resolved... I think it was deceiving and unacceptable
Rick
Menginap 2 malam pada bulan Desember 2025