Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Josh,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests. Please know that our mandatory Destination Fee covers a plethora of extras, including premium guest internet access, a daily 25 food and beverage credit for use in all hotel outlets, a daily 25 credit towards on-site spa services, and more. While we list this across all booking platforms, we understand your frustration and will do what we can to ensure clarity going forward. Overall, we're glad you had a great time, and we hope for another chance to impress you in the future.Sincerely,Henry DornelasHotel Manager

Dear Mingwei,Thank you for your feedback on your recent stay at Palmer House, a Hilton Hotel. We're pleased to hear that you appreciated our great location and enjoyed the nearby attractions. However, we sincerely apologize for any inconvenience caused by any privacy and maintenance issues you may have encountered. Your feedback is valuable to us, and we'll address these concerns with our team to ensure a better experience for our guests in the future. We hope to have the pleasure of welcoming you back to Palmer House, a Hilton Hotel for an improved stay.Sincerely,Henry DornelasHotel Manager

Dear Bryan,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay. Sincerely,Henry Dornelas

Dear Brian,We truly appreciate your feedback. It's wonderful to hear that our staff was helpful, and we are happy you enjoyed our area. Your kind words mean a lot to us, and we look forward to welcoming you back to the Palmer House A Hilton Hotel for another enjoyable stay soon!Sincerely,Henry DornelasHotel Manager

Dear Judy,Thank you so much for the five-star review. We are so pleased to hear you had such a wonderful stay here with your family and enjoyed our beautiful, historical property. We hope you will allow us the pleasure of hosting you again at Palmer House, a Hilton Hotel.Sincerely,Henry DornelasHotel Manager

Dear Laura,We're delighted you enjoyed your stay at Palmer House A Hilton Hotel! Please come see us again soon for another fantastic experience the next time you're in the Windy City.Sincerely,Henry DornelasHotel Manager

Dear Karla,Thank you for taking a moment to share your honest thoughts. We sincerely regret to learn of your disappointment with your experience despite our excellent amenities, hospitable Team, and tasteful decor. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. It was a pleasure having you here, and we wish you safe travels.Sincerely,Henry DornelasHotel Manager

Dear Kristin,It was a pleasure hosting you at the Palmer House A Hilton Hotel. We are happy to know you enjoyed your overall stay, however, we sincerely apologize your neighbors had disturbed the restful stay we try to deliver for our guests. Please reach out to the front desk whenever there is an issue, and we will do our best to accommodate. We hope we have the pleasure of welcoming you back soon.Sincerely,Henry DornelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Julia,Thank you for sharing your experience at Palmer House A Hilton Hotel. We are so happy to hear that you had a great stay with us. It's wonderful to know that you enjoyed the beautiful decorations and holiday atmosphere during your visit. We appreciate your kind recommendation and look forward to welcoming you back to Palmer House for another delightful stay!Sincerely,Henry DornelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Harriett,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel very nice. However, we're concerned to learn about the noise disturbance you experienced during your stay. Providing a restful night's sleep is a top priority for us, and we apologize for any inconvenience caused by the noise from the pipes. Your comments have been noted, and we will look into the issue. We hope to have the opportunity to welcome you back for a more peaceful stay.Sincerely,Henry DornelasHotel Manager

Dear Ma Zarina,We're delighted to hear you enjoyed the addition of the new pool and fitness area! We sincerely apologize for the discomfort with the room size, pillows, and the issue with the tablet not being reset for your stay. We appreciate your understanding during a busy weekend and value your feedback on our staff's service. We hope to welcome you back soon, aiming to provide an even better experience.Sincerely,Henry DornelasHotel Manager

Dear Terriann,We're so happy to know that you had a great time with us overall and that our prime location was perfect for your needs. Thank you so much for the high rating, and we hope to see you again soon at Palmer House A Hilton Hotel.Sincerely,Henry DornelasHotel Manager

Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize that our room didn’t meet your expectations and welcome you to connect with us offline for us to further look into this for you. We look forward to regaining your confidence and welcoming you back to the hotel in the near future.Sincerely,Henry DornelasHotel Manager

Dear Robert,We are so happy to know that you had a good time with us overall at Palmer House A Hilton Hotel. Your feedback regarding the hot water pressure will be discussed internally, and our maintenance team will look into your comments further so that improvements can be made where necessary. In addition, we apologize for any disappointment in the service you received, and we'll work to ensure that this doesn't happen again. Thank you, and we hope you'll give us another chance in the future. Sincerely,Henry DornelasHotel Manager

Dear Brad,Thank you for choosing Palmer House A Hilton Hotel! We're glad you enjoyed your visit, and we invite you to stay with us again during your next trip.Sincerely,Henry DornelasHotel Manager

Dear David,Thank you so much for the perfect rating! It warms our hearts to know that our friendly team members and prime location were perfect for your needs during your stay. It would be a pleasure to welcome you back to the Palmer House, a Hilton Hotel in the future.Sincerely,Henry DornelasHotel Manager

Dear Kristina,Thank you for choosing Palmer House, a Hilton Hotel, and for taking the time to share your delightful five-star review. We are thrilled you were impressed with our clean, comfortable accommodations and great location. Your constructive comment about a refrigerator is also appreciated and will be shared with the team as we consider future improvements. We look forward to welcoming you back for another memorable experience.Sincerely,Henry DornelasHotel Manager

Dear Bruce,Thank you for your glowing review and perfect rating! Our Team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a terrific impression on you. It was a pleasure having you here, and we hope you return to Palmer House, a Hilton Hotel soon.Sincerely,Henry DornelasHotel Manager

Dear Mallory,Thank you for your kind acknowledgment of service excellence at Palmer House, a Hilton Hotel. We're delighted that you had a great stay with us and that our Team contributed positively to your experience. It's great to know that you found our parking arrangements convenient. We appreciate your generous review and hope to welcome you back for another enjoyable stay in the future.Sincerely,Henry DronelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Cristina,Thank you for your review. It was a pleasure having you stay with us during your time in Chicago; however, we regret that you were not satisfied with your experience. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Take care, and we wish you safe travels.Sincerely,Henry DronelasHotel Manager

Dear Nina,Thank you for staying with us recently. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our internal team for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Chicago.Sincerely,Henry DronelasHotel Manager

Dear David,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Sincerely,Henry DronelasHotel Manager

Dear Brooke,It is disheartening to learn about your experience at check-in and the noise you dealt with early in the morning. Please accept our heartfelt apologies for these concerns, and know that we will speak with our team to ensure similar situations do not occur again. Thank you for taking time out of your day to share your thoughts, and we hope you'll give us another opportunity to regain your trust someday. Sincerely,Henry DronelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Shantheis,Thank you for your review of Palmer House A Hilton Hotel. We're delighted you enjoyed your stay and would love to welcome you back soon!Sincerely,Henry DronelasHotel Manager

Dear Kamieo,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're saddened to hear we fell short of meeting your expectations and that you were disappointed with your check-in experience. Please accept our sincere apologies for the unexpected delays we encountered upon your arrival and any inconvenience this may have caused. We appreciate your patience and value your feedback as this allows us to address where we need to be doing better. We're grateful for your comments, and we hope to have the opportunity to welcome you back for a much-improved stay the next time you're in the area. Sincerely,Henry DronelasHotel Manager

Dear Scott,We appreciate your feedback, and we apologize for any distress about our fees. Unfortunately, we're not able to control where or how third-party sites list information. We recommend contacting the booking site with your concerns, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Henry DronelasHotel Manager

Dear Leigh,Thank you for taking a moment to share your wonderful review. We know the Team at Palmer House A Hilton Hotel makes all the difference, and truly appreciate you highlighting the commitment of our wonderful team. They will be delighted to know you were impressed with their service and we look forward to welcoming you back for another memorable stay.Sincerely,Henry DronelasHotel Manager

Dear Dave,Thank you so much for the high rating. We're so happy to know that our prime location and friendly service left a positive impression on you during your visit. That being said, we apologize for any disappointment in our accommodations and we will be sure to discuss your feedback regarding this matter internally. We hope you will consider coming back to give us another chance in the future; we're confident that we can deliver a better stay. Sincerely,Henry DronelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Edward,Thank you for staying at Palmer House A Hilton Hotel and sharing your feedback. We understand the importance of clear communication regarding fees and will strive to ensure all charges are fully explained at check-in. Your insights help us improve, and we hope to have the opportunity to serve you better in the future.Sincerely,Henry DronelasHotel Manager

Thank you for taking the time to share your experience about your recent stay at our hotel. We’re so pleased to hear that you enjoyed your experience with us at the Palmer House. , we look forward to having the opportunity to welcome you back soon!

Dear Ryan,Thank you so much for the high rating. We're so happy to know that our housekeeping team impressed you and that you had a great time with us overall. That being said, please reach out to us offline regarding any billing concerns, as we never want to leave a matter like this unresolved. We hope you will consider joining us again soon. Sincerely,Henry DronelasHotel Manager

Dear Gordon,From our entire Team, thank you for staying with us at the Palmer House A Hilton Hotel. Hosting you was such a pleasure, and we're designing that our accommodations and service made such a great impression on you. Hopefully, you will return soon for another terrific experience!Sincerely,Henry DronelasHotel Manager

Dear Lynne,We're proud to receive your excellent rating of Palmer House A Hilton Hotel! It's good to know our property met your needs well. Thank you for choosing to stay with us, and we hope you'll return.Sincerely,Henry DronelasHotel Manager