Thank you for taking a moment to leave a review, Milgian. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 1/5 score. You indicated that the cleanliness of your room, the lack of clean towels, and the other concerns highlighted dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nevertheless, I am happy to hear that the appearance of our building was very good.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Cathy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Leilaney, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Gurnee - Waukegan. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our clean hotel, our accommodating staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for your positive rating, Jacqueline. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I value you as our guest and appreciate 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I felt good seeing your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip!Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Joleimy, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Gurnee - Waukegan. It is so rewarding to read that you had a awesome stay while with us. However, you mentioned that the breakfast did not meet your expectations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hi Patricia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Gurnee - Waukegan. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room and linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof Management Rediresponse Specialist

Dear Jonathon, Everyone here at the Red Roof Inn Gurnee - Waukegan was proud to see your 5/5 score. However, you stated that the bathroom tub was unusable, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear LeAnn,Thank you for taking the time to tell us about your experience at the Red Roof Inn Gurnee - Waukegan. You indicated that the lock on the room door was not working properly and the noise disturbance coming from the hallway hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. To prevent this from happening again, I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Red Roof Management

Dear Lyndon,Thank you for taking the time to tell us about your experience at the RED ROOF INN GURNEE - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the linens. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Lynda, Thank you for your feedback following your experience with us at the RED ROOF INN GURNEE - WAUKEGAN. In response to the unclean smoke-filled room highlighted we sincerely apologize for the less-than-ideal experience. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

Gracias por tomarte un momento para dejar una reseña, Oneyda. El personal y yo del RED ROOF INN GURNEE - WAUKEGAN apreciamos su puntuación de 4/5. Sin embargo, usted indicó que no estaba satisfecho con el servicio al cliente de nuestro personal de recepción. Nuestro equipo está comprometido a satisfacer a nuestros huéspedes, por lo que lamento saber que esta no fue la impresión que le dejamos.Los comentarios de los huéspedes, como el suyo, ayudan a Red Roof a mejorar la experiencia de nuestros huéspedes, así que gracias por compartirlos con nosotros. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Dawn. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 1/5 score following your stay. You indicated that your stay was hindered due to the situation regarding your pet, your charges, and the other highlighted concerns. As per our policy, pets must never be left unattended in the guestroom. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations.Sincerely,Red Roof Management

Hello Cody,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. It's great to see that you were pleased with our level of cleanliness. Red Roof apologize for the broken fridge you indicated you had in your room. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you, Cody, for writing to us about your recent stay at the Red Roof Inn Gurnee - Waukegan. We appreciate you for acknowledging our prime location as well as it's quietness. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Maria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN GURNEE - WAUKEGAN regarding the cleanliness, quiet location and renovations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Dear Edna, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN GURNEE - WAUKEGAN regarding the cleanliness and shuttle service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Norma. The staff and I at the RED ROOF INN GURNEE - WAUKEGAN were disappointed to see your 2/5 score following your stay. You indicated that the appearance of your room and the cleanliness of the bathroom were not being up to your standards. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely, Red Roof Management

Querida evangelina,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN GURNEE - WAUKEGAN. Apreciamos sinceramente sus comentarios y nos complace saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta a la amabilidad de nuestro personal, la tranquilidad de la ubicación y todas las demás características positivas destacadas. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias nuevamente por publicar tu reseña. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Atentamente,Red Roof Management

Hello Darrell, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Alexandro,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Victoria,I appreciate you sharing your feedback following your stay at the RED ROOF INN GURNEE - WAUKEGAN. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the encounter you had with our staff and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Hello Ahmad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Dear Rhianna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GURNEE - WAUKEGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

Thank you, Ruperto, for telling us about your stay at the Red Roof Inn Gurnee - Waukegan. I am glad you found our hotel to be nice and clean. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Kattia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Barrault,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gurnee - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Cecilia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Salvador, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Red Roof Management

Hello Joaquin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Robert, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Millie, Everyone here at the Red Roof Inn Gurnee - Waukegan was proud to see your 5/5 score. I am thrilled that our pleasant staff and clean rooms pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

Hello Lakethia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Guy. The staff and I at the Red Roof Inn Gurnee - Waukegan appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. However, we don't have hot tubs in our amenity listing. Nevertheless, your comments may be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Hello Wayne, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GURNEE - WAUKEGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Xiangyu,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. We value you as a our guest and welcome your 4/5 score. It's great to hear that your stay met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Daylin,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. We value you as a our guest and welcome your 4/5 score. It's great to hear that you were pleased with our level of cleanliness, helpful staff and competitive rates. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.I'm sorry to hear that our bed wasn't to your liking, that you were disturbed by the smell of smoke. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for sharing your perfect rating with us, Keleigh. Our staff at the Red Roof Inn Gurnee - Waukegan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Roxann,Thanks for sharing your feedback with us. The team at our Red Roof Inn Gurnee - Waukegan was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our front desk staff was pleasant, it was displeasing to read that this was the impression left with you. You stated that the situation regarding the signage and needing housekeeping hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hi Juan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Gurnee - Waukegan with us. It was so rewarding to see that we earned your 5/5 score with our cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan, Summer. I will make sure to share your comments with the rest of our team to commend Sam for giving great customer service. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Davyd,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. It's great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof we are thrilled to know that you had a good experience with us, comfortable beds, your stay was clean and any other positives you highlighted. As it relates to your comment of the update of the hotel, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hi Blanca,Thanks for responding. It is with great pleasure that I read everything was fine during your visit. Red Roof values you as our guest and welcomes your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for choosing Red Roof Inn Gurnee - Waukegan. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Valerie!We appreciate your honest feedback. I am disappointed to hear that the paint was peeling, the rugs were filthy, guest services were poor amongst other concerns. Please accept my apology for how these issues affected your experience at our Red Roof Inn Gurnee - Waukegan. While our goal is to deliver a clean accommodations and positive interactions for all guests, it appears we fell short with you. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Red Roof hopes that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Gabrielle,Thank you for your recent review of your stay. I am happy that the room itself was ok and our location was in a good area. However, I was disheartened to read that the floor was dirty and you were not pleased with the customer service. Please accept our apologies for the impact these had on your overall experience with us. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Our Valued Guest!Thank you for sharing details about your stay at our Red Roof Inn Gurnee - Waukegan. I am extremely happy to hear that you were pleased with our property as you found it clean and comfortable, you were pleased with your room along with its amenities also our staff being very nice and accommodating. However, I must apologize for the noise disturbance and that you didn't get to use the shuttle service for the graduation. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. Red Roof looks forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Gurnee - Waukegan. You indicated you were displeased with the cleaning of the stairs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for bringing this to our attention. Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Nichole,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN GURNEE - WAUKEGAN. We apologize for the noise that came from the highway, but we are happy to read that you had a pleasant stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist