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Ulasan untuk Sonesta Simply Suites Chicago Libertyville

2 out of 5
Sonesta Simply Suites Chicago Libertyville
1100 N Us Route 45, Libertyville, IL

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 530 dari 805 ulasan" "
Penilaian 8 - Bagus. 193 dari 805 ulasan" "
Penilaian 6 - Cukup Baik. 47 dari 805 ulasan" "
Penilaian 4 - Buruk. 22 dari 805 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 805 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Rey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Delaney Burke pada tanggal 13 Mei 2024
Dear Rey,Thank you for your review! We hope to see you again soon!

8/10 Bagus

Michael

Menginap 1 malam pada bulan April 2024
Tanggapan dari Delaney Burke pada tanggal 7 Mei 2024
Dear Michael,Thanks for your review! We hope to see you again soon!

8/10 Bagus

Abel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Delaney Burke pada tanggal 7 Mei 2024
Dear Abel,Thanks for your review! We hope to see you again soon.

8/10 Bagus

Donye

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Assistant General Manager pada tanggal 1 Apr 2024
Dear Donye, Thank you for the review. We look forward to seeing you again soon!Sincerely,Delaney Burke

4/10 Buruk

Kathleen, Libertyville

Disukai: Kebersihan
I have stayed at this hotel 3 times. This time, I arrived before check in time and was charged $50 to check in early. Never heard of such a thing. Any other hotel would simply let you check in if your room was ready. I won’t stay here ever again. That is just highway robbery.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Assistant General Manager pada tanggal 25 Mar 2024
Dear Kathleen, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We hope you give us another opportunity in the future. Sincerely, Delaney Burke

6/10 Cukup Baik

Adina

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
The hotel has a convenient location and boasts friendly and accommodating staff, which was a positive aspect of my stay. However, there were noticeable shortcomings that affected the overall experience. The worn furniture and lackluster cleanliness were areas that certainly could have been improved upon. Furthermore, the discrepancy between the appealing room photos online and their real-life appearance was somewhat disappointing. Despite these drawbacks, the hotel still provided a decent accommodation choice. With some enhancements in maintenance and presentation, it has the potential to elevate its standing and offer a more satisfactory stay for guests.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Assistant General Manager pada tanggal 23 Mar 2024
Dear Adina, Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future. Sincerely,Delaney Burke

6/10 Cukup Baik

Heidi

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The suite itself was nice, with a bedroom door that closed, very spacious. Sofa bed mattress was cheap and not comfortable. Great for an extended stay if you don't need the sofa bed No one at the front desk 90 percent of the time. It's pet friendly and there were all kinds of fragrance around the hotel, to mask the pet smells maybe. Carpet in halls looked worn. For some reason the elevator was at one of the hotel, very long walk to our room at the other end.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Assistant General Manager pada tanggal 11 Mar 2024
Dear Heidi, Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, Delaney Burke

10/10 Sangat Bagus

Matt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager pada tanggal 1 Mar 2024
Dear Matt, Thank you for taking the time to review our property. We are delighted you enjoyed your stay. Sincerely, Delaney Burke

6/10 Cukup Baik

Chase

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan
The water was orange when it was first turned on. I had to let the water fun for a few minutes before i could shower.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager pada tanggal 27 Feb 2024
Dear Chase&Sarah, Thank you for taking the time to review your stay and taking my phone call this morning. I truly apolgoize for your experience and assure you this is not a normal problem for our location. We hope you give us another opportunity to exceed your expectations. Sincerely,Delaney Burke

10/10 Sangat Bagus

Zoe

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Delaney Burke pada tanggal 26 Feb 2024
Dear Zoe, Thank you for your review! We are delighted you enjoyed your stay. We look forward to seeing you again soon!

10/10 Sangat Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager pada tanggal 16 Feb 2024
Dear Jeff, Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your review and we wish to welcome you back to the hotel soon!

4/10 Buruk

william

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Downhill swirl unfair pricing
The hotel no longer offers amenities like free laundry, hotel store has shrunk, business center demolished, and should not get rates above motel8 prices…what made them good choice has vanished. Now the laundry you got to have smart phone and download an app which sellls marketing to third party….no one reads terms but this reader does….last stay was the last booking…unless they revert back.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager pada tanggal 13 Feb 2024
Dear William, Thank you for sharing your feedback regarding the changes in the hotel amenities. We apologize for any inconvenience this may have caused during your recent stay. We value your input and will certainly take it into consideration as we strive to continuously improve our offerings and services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team. We hope to have the opportunity to welcome you back in the future and regain your trust as a preferred choice for accommodation.

10/10 Sangat Bagus

Michelle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Heart of Central Lake County
Sonesta provided the perfect go between, between Mundelein and Gurnee and Carmel. I was in town for an event and stayed out to make it more convenient. Sonesta is about a 10 min drive to Mundelein Metra (straight down US 45). Room was comfy with a kitchen to make your own food or to keep food and drinks refrigerated during the stay.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Assistant General Manager pada tanggal 12 Feb 2024
Dear Michelle, Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location in Lake County. We welcome you back anytime you are in the area!

10/10 Sangat Bagus

Stephanie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's a nice and quiet hotel thats always clean and fresh with friendly staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Delaney Burke pada tanggal 12 Feb 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Sangat Bagus

Jessica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Week stay for Navy
Everything was exactly as you would hope for a hotel stay. Friendly staff, clean rooms, peace and quiet, spacious rooms, and a decent price.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Melissa pada tanggal 7 Feb 2024
Thank you for your positive review of our hotel!! Our staff goes above and beyond for our valued guests. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!!!

10/10 Sangat Bagus

Carolyn

Bepergian bersama keluarga
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Delaney Burke pada tanggal 5 Feb 2024
Dear Carolyn, Thank you for your review! We are delighted you enjoyed your stay. We hope to see you again soon!

10/10 Sangat Bagus

José w

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beatiful place and relax
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Delaney Burke pada tanggal 28 Jan 2024
Dear Jose, Thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you back soon!

10/10 Sangat Bagus

PATRICK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Outstanding - we'll be back!
Outstanding - we'll be back! We brought our dogs along; we were assigned a 3rd floor room, well away from elevator & traffic - the dogs weren't bothered by odd noises in a strange place. BEST place we've stayed with the pups (even though they forgot to give us the 'pet amenities' mentioned on their web site).
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Delaney Burke pada tanggal 8 Jan 2024
Dear Patrick, Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

10/10 Sangat Bagus

Shawnee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very quiet and clean.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Assistant General Manager pada tanggal 6 Jan 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Morgan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Assistant General Manager pada tanggal 6 Jan 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Kyra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super clean, friendly staff, full size fridge AND cooktop, plus great location!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Delaney Burke pada tanggal 7 Jan 2024
Dear Kyra, Thank you for choosing Sonesta. We sincerely appreciate your review.

10/10 Sangat Bagus

Amaranta I Martinez

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Delaney Burke pada tanggal 22 Jan 2024
Dear Amaranta, Thank you for the review! We appreciate you choosing Sonesta and hope to see you back soon!

4/10 Buruk

IGNACIO

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Assistant General Manager pada tanggal 28 Des 2023
Dear Ignacio, Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

6/10 Cukup Baik

Suyenti

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Decent place with clean facilities. However parking is not free for an open parking lot.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Delaney Burke pada tanggal 26 Des 2023
Dear Suyenti, Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We appreciate your feedback about our parking fee as we are always looking to improve. We hope to see you again soon!

8/10 Bagus

Gerard, Mesa

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Delaney Burke pada tanggal 19 Des 2023
Dear Gerard, Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

dianne

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
i like it is has everything you need. Will definitely come back
Menginap 5 malam pada bulan November 2023
Tanggapan dari Delaney Burke pada tanggal 28 Nov 2023
Dear Dianne, Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Cukup Baik

Amanda

Menginap 2 malam pada bulan November 2023
Tanggapan dari Delaney Burke pada tanggal 19 Des 2023
Dear Amanda, Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Karla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We love Libertyville Sonesta!!! Friendly warm people!! Safe quiet roomy clean rooms! Bravo!!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Delaney Burke pada tanggal 25 Nov 2023
Karla, Wow! Thank you so much for taking the time to write us such awesome feedback! We appreciate your continued loyalty to Sonesta Simply Suites Libertyville. Our team cannot wait to welcome you back!

10/10 Sangat Bagus

Eric

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One of my favorite stays
Clean appearance from the entrance, through the corridors, elevator, and the room itself. The bed was clean and comfortable. Both front desk staff members (evening and next morning) were very nice. I chose to stay here for two reasons: 1) I read good reviews previous guests had written; 2) I saw that Sonesta management replied to each review to thank the reviewer, comment on the reviewer's topics, and to address any poor experience the reviewer noted (and apparently I didn't see any poor experience that would make me not want to stay here). My family and I had a very nice stay and would certainly stay here again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Assistant General Manager pada tanggal 22 Nov 2023
Dear Eric, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. We really appreciate you taking the time out of your day to notice such details of our service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect. Thank you again for your kind review, and we hope to welcome you back to our property again soon! Sincerely, Delaney Burke

10/10 Sangat Bagus

Alan

Menginap 2 malam pada bulan November 2023
Tanggapan dari Delaney Burke pada tanggal 19 Des 2023
Dear Alan, Thank you for the review. We look forward to seeing you again soon!

6/10 Cukup Baik

Alexander

Disukai: Kebersihan, staf & layanan
Clean , comfortable, ok place
Menginap 2 malam pada bulan November 2023
Tanggapan dari Delaney Burke pada tanggal 12 Nov 2023
Dear Alexander, Thanks for your review! We hope to see you again soon!

10/10 Sangat Bagus

Carolyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 19 Okt 2023
Dear Carolyn, Thank you for your review! We look forward to seeing you again soon!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel.
The hotel stay was good. The staff was nice and the room was clean. I liked that it had its own kitchen in eaxh room with pots, pans, plates and silverware. Also had a dishwasher to wash everything.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 15 Okt 2023
Dear Anonymous,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Sangat Bagus

Kathleen

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Assistant General Manager pada tanggal 28 Okt 2023
Dear Kathleen, Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your review. We hope to welcome you back to the hotel soon! Sincerely, Delaney Burke

10/10 Sangat Bagus

James P

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 15 Okt 2023
Dear James, Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Bo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front counter staff was super friendly and helpful, very welcoming and made our stay great.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 15 Okt 2023
Dear Bo,Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.

10/10 Sangat Bagus

Nicole

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the true highlight of my stay was SUCH great service - definitely the best I’ve ever had in a hotel. Delaney was especially so sweet! I had a bit of trouble getting into my room due to the battery in the door lock being finicky, but Delaney was ON IT and switched my room, even following me to it to check if the door opened properly. Rooms themselves are super spacious & clean, and I felt very safe in the building and the area surrounding it. Beds are very comfy. 100000 stars all around, I’ll definitely stay here again!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Assistant General Manager pada tanggal 15 Okt 2023
Dear Nicole, Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.Sincerely, Delaney Burke

10/10 Sangat Bagus

Jacob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 15 Okt 2023
Dear Jacob,Thank you for the review. We look forward to seeing you again soon!

8/10 Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 15 Okt 2023
Dear William, Thank you for the review. We look forward to seeing you again soon!

8/10 Bagus

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 12 Okt 2023
Dear Linda, Thank you for the review. We look forward to seeing you again soon!

8/10 Bagus

Cecilia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 11 Okt 2023
Dear Cecilia,Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Katherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was very clean staff was nice!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 9 Okt 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Delaney Burke pada tanggal 9 Okt 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Sangat Bagus

Barbara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pet friendly
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Assistant General Manager pada tanggal 3 Okt 2023
Dear Barbara, Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Sincerely, Delaney Burke

10/10 Sangat Bagus

Sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a beautiful room. Staff was very friendly and helpful
Menginap 3 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 3 Okt 2023
Dear Sharon, Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.Sincerely, Delaney Burke

10/10 Sangat Bagus

vickie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 3 Okt 2023
Dear Vickie, Thank you for the review. We look forward to seeing you again soon!Sincerely, Delaney Burke

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The people that work there. They never lost their patience. They were very kind and accommodating to me
Menginap 6 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 2 Okt 2023
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Delaney Burke

10/10 Sangat Bagus

Mynor

Disukai: Kebersihan
Everything going on right
Menginap 1 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 2 Okt 2023
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Delaney Burke

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 2 Okt 2023
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Delaney Burke

10/10 Sangat Bagus

Elvis

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice stay :)
Menginap 1 malam pada bulan September 2023
Tanggapan dari Assistant General Manager pada tanggal 2 Okt 2023
Dear Elvis, Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Delaney Burke