Cleveland hotel guide. Best Western hotel in Cleveland, Ohio

"Staff was excellent. They had weird cleaning smell in the hotel. Good for a simple stay. The shower tub needs deep cleaning. "

"I would live here if I could. Our room was beautiful and clean! The hotel was clean. The staff was so amazing, I could not say enough kind words about the valet, front desk, and servers. The breakfast and dinner were good. The hot tub was amazing after a long day of walking. It was so easy to get to, even being in downtown. There was so much to do and see. We cannot wait to come back."

"Great hotel. Free breakfast and happy hour drinks. Staff helpful and nice."

"Filthy, old, broken."

"Be careful adding breakfast to your room. It’s not worth the hassle or confusion to staff. "

"Clean room. Breakfast was good. Parking was easy. Perfect for a quick trip"

"We liked the room overall. The bed was very comfortable and the shower was great. We had an excellent breakfast in the Clubroom on our last morning. The location downtown was very convenient- close to attractions and restaurants. We were at the hotel for two nights and the reservation included daily room service. That didn’t happen. We were out of the room all day and never received fresh towels or trash pickup. We also weren’t happy with the lighting in the vanity area. It was extremely dim and almost impossible to use the mirror above the sink. "

"Decent hotel, nothing fancy"

"Pool had a light floating around still plugged in. Key cards wouldn't work. Dirty towels from previous people were left in the bathroom. Hallways smelled like mildew. "