6/10 Cukup Baik
Alice, Cardigan Village
Bepergian bersama teman
3 Mei 2026
Disukai: Kebersihan
Pros
Close to metro and walking distance to little mall and supermarket
Easy access outdoor pool was extremely clean(the pool itself)
Bed was very comfortable
Room was spacious
Good size bathroom with bath and separate shower
High security measures at gate and then into hotel.
Cons
Front checkin staff not overly happy or very friendly
Housekeeping was a non-event. No towels for 3 days running and constantly ringing to have them sent up. After getting back @9pm from long trip and again no towels, spoke with management and issue rectified. To hear many other gusts experienced same issues with housekeeping.
Noise level from functions at the hotel were extreme. Our room was above an outside area and the music and banging going until midnight. Then @5am doing sound checks for their yoga classes. Management moved us and assured us next room will have no noise. It was worse with a function centre across the road. We were just told it was "wedding season". So we couldn't sleep for 12 nights.
Pool area not kept clean. Had to ask staff to remove dirty nappy next to sunbeds which was there for 2 days!! Staff just walking by.
Food varied only slightly and not a huge choice. Amazed to find 2 minute noodles in the warmer 3 times in 1 week. Not what I would expect from a 5 star hotel.
Saving grace during breakfast were our waiters Ridham and Manish who were amazing
All in all, we're did not really enjoy our 12 night stay as we hoped.
Alice
Menginap 12 malam pada bulan April 2026