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Ulasan untuk HomeTowne Studios by Red Roof Denver, PA

2 out of 5
HomeTowne Studios by Red Roof Denver, PA
2031 North Reading Road, Denver, PA

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 15 dari 85 ulasan" "
Penilaian 8 - Bagus. 18 dari 85 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 85 ulasan" "
Penilaian 4 - Buruk. 14 dari 85 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 85 ulasan" "

6,4/10

Kebersihan

6,6/10

Staf & layanan

4,4/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

6,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

james

Traveler bisnis
Disukai: Staf & layanan
the property caters to long term stays but will rent there room for shorter stays
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Andre

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Owner and staff had a difficult time with communication.
Menginap 7 malam pada bulan November 2023
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 10 Des 2023
Dear Andre,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with communicating with the staff. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Sangat Buruk

Susan

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Xao Red Roof Management RediResponse Specialist pada tanggal 30 Okt 2023
Hello Susan,Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Denise

Disukai: Kebersihan
The hotel and amenities were very basic. I had to ask for tissues and a hairdryer (the dryer was missing from its holder in the bathroom, and the 1st one I was given didn't work, so I had to go to the front desk with a wet head to get another). My room, although clean and quiet, was a very weird large triangle shape. The tv was mounted on the far wall and really far away for viewing from the bed. Lots of wasted empty space. I think the room was more for an extended stay visit. I didn't notice that when booking so maybe my mistake. The toilet didn't always flush properly. My key card stopped working so I had to get the door mechanism fixed. No in-room coffee machine, however, maybe the regular rooms had machines in those.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 3 Okt 2023
Dear Denise, Thank you for sharing your experience at the HomeTowne Studios by Red Roof Denver, PA. It's great to hear that you found your room to be clean and quiet. However, I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the missing dryer, the toilet situation and the other highlighted concerns. Please know that we value you as our guest and appreciate your business. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, TiannaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Susan

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas
I came to my room. It had a filthy, dirty ring in the tub, open soap in the tub and open soap at the sink. No blow dryer in the blow dryer stand no closet. No hanger. Glad I brought my own towels because the towels at this location you could see through and we’re terribly stained. We asked for an iron they could not give us one and the television volume did not work. We needed to use our Bluetooth speaker to hear it. I will not stay here when back in the Lancaster Pennsylvania area… Very very disappointed
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Chirell Rediresponse Specialist pada tanggal 4 Sep 2023
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Denver, PA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean rooms, dirty ring in tub, no blow dryer and hanger and all the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

8/10 Bagus

Patricia A

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Devorine RediResponse Specialist pada tanggal 30 Agu 2023
Thank you for taking a moment to complete our survey, Patricia. The staff at the HomeTowne Studios by Red Roof Denver, PA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Sangat Buruk

Karen Rowser

Menginap 25 malam pada bulan Mei 2023
Tanggapan dari Xao RediResponse Specialist pada tanggal 28 Jun 2023
Hello Karen, Your review of the HomeTowne Studios by Red Roof Denver, PA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

4/10 Buruk

Stefanie

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Oshane RediResponse Specialist pada tanggal 23 Jun 2023
Hello Stefanie, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER PA and I are disappointed your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Bagus

Jessica

Traveler bisnis
Disukai: Kenyamanan kamar
The suite was nice, they just need to clean better. Under my bed was dusty and not been swept. A bit of hair in the bathroom. It would be nice to have tissues in the bathroom as well. Also, I couldn't watch TV. For some reason I would pick the channel I wanted and nothing would happen. It sucked. I will stay again. It took a bit of time to check in which I didn't understand since I was the only person to be checking in by the time I arrived.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Tianna RediResponse Specialist pada tanggal 25 Mei 2023
Hello Jessica,Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Denver, PA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 8/10 score. However, you indicated that the lengthy check in period you had hindered your stay, along with the uncleanliness of the room you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRediResponse Specialist

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Don’t recommend
Hotel was so dirty. Tried three different rooms and all were not clean. Front desk was friendly, but overall would not recommend
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Recordo Rediresponse Specialist pada tanggal 25 Mei 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER PA. I'm happy to see that our staff extended friendly service. However, It's truly disheartening to hear that your experience didn't meet your expectations due to the lack of cleanliness you indicated you encountered. We will take your comments into consideration to make changes to improve our customer experience.Sincerely,Recordo Rediresponse Specialist

4/10 Buruk

christopher

Menginap 7 malam pada bulan April 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 24 Mei 2023
Hello Christopher,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS DENVER PA and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

thomas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good Value decent size rooms .no hassles and privacy respected.
Menginap 14 malam pada bulan Oktober 2022

4/10 Buruk

judy

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The bathroom was disgusting and the kitchen area was dirty
Menginap 1 malam pada bulan Oktober 2022

2/10 Sangat Buruk

Rebecca

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty rooms. I was asked to clean my room after checking in…
Menginap 3 malam pada bulan Juli 2022

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2022

8/10 Bagus

frances

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
FIRST TIME STAYING IN THIS SECTION OF MOTEL, AND EVEN THO LOBBY RENOVATIONS WERE GOING ON THE STAFF DID ALL THEY COULD TO MAKE OUR STAY COMFORTABLE.
Menginap 4 malam pada bulan Maret 2022

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Horrible all the way around
Absolutely horrible! The whirlpool that was in the room was so dirty that I had to clean it myself and was told by the front desk that they had no cleaning products and then they lied about it when they talked to the hotel.com people refuse to give me any type of reimbursement so did hotels.com
Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Nicholas

Menginap 2 malam pada bulan Februari 2022

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Unclean rooms. Poor service. Liquid coming out of ceiling
Menginap 10 malam pada bulan Desember 2021

2/10 Sangat Buruk

Ruthann

Menginap 5 malam pada bulan Desember 2021

6/10 Cukup Baik

John

Bepergian bersama keluarga
Menginap 3 malam pada bulan Desember 2021

10/10 Sangat Bagus

Misael

Menginap 3 malam pada bulan November 2021

4/10 Buruk

WARREN, COOLIDGE

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Not recommended if other options are available. Rooms are dated, refrigerator not working, very dirty and unkempt with limited service. Must renew weekly vs monthly. Very inconvenient.
Menginap 12 malam pada bulan November 2021

8/10 Bagus

Nick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Property was clean staff was friendly. Great location
Menginap 3 malam pada bulan Oktober 2021

4/10 Buruk

Cheryl

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas
No coffee in room, floors were not clean.
Menginap 2 malam pada bulan Oktober 2021

8/10 Bagus

Nick

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location very clean hotel.
Menginap 1 malam pada bulan Oktober 2021

8/10 Bagus

Karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2021

4/10 Buruk

Mike

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
The rooms are poorly designed. No desks, few electric outlets, dark, mushy mattress. Not too many things to like about the room.
Menginap 1 malam pada bulan September 2021

6/10 Cukup Baik

Michael

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan September 2021

10/10 Sangat Bagus

Melanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would stay again
Check in was easy. Hotel was clean. No problems.
Menginap 2 malam pada bulan Juli 2021

4/10 Buruk

Erin

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

shannon

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
comfortable overall, cleaner would be better.
Staff was helpful and very accommodating. Checked in was given a room went to room and it had not been cleaned from previous guest. Called the front desk and they jumped through hoops to get us into a different room. Room was nice but the floors were very dirty as we walked the floors (16 month old in particular) his feet became very dirty and black from grime from the floors ( don't know if they mop all that often) there is a strong odor of cigarette smoke in the hallways, I believe the hotel is trying to rectify that issue as they are remodeling. This isn't really the hotels fault but there was defiantly another guest in an adjoining room who smoked wacky tobacky (pot) on the regular and that made things a bit unpleasant. Again not entirely the hotels fault as they cant control every aspect of the guest (don't know how they would handle that issue) Beds were very comfortable room large and spacious. Just minor flaws and some cleanliness issues. Over all not bad.
Menginap 2 malam pada bulan Juni 2021

10/10 Sangat Bagus

George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2021

6/10 Cukup Baik

alan

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Ok place
The hotel is ok. Not bad a place to sleep. They where remodeling and it was quite. The beds where comfortable.
Menginap 2 malam pada bulan April 2021

10/10 Sangat Bagus

Jorge

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Maret 2021
Tanggapan dari GM pada tanggal 17 Mar 2021
Thank you for your review. I will gladly share with our staff and I am sure they will be delighted to hear the positive feedback. Again thank you for staying with is and hope to see you in near future.

10/10 Sangat Bagus

Jorge

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari GM pada tanggal 17 Mar 2021
Thank you for taking time to provide your valuable feedbacks. We are happy to hear that you enjoyed your stay at our hotel and hope to continue provide you great service in near future. Again thank you.

8/10 Bagus

Michelle

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Resting up
Our stay was very relaxing and much needed!
Menginap 1 malam pada bulan Februari 2021
Tanggapan dari GM pada tanggal 16 Feb 2021
Thank you very much for your review.

10/10 Sangat Bagus

chad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place for the money will stay again
Menginap 1 malam pada bulan November 2020
Tanggapan dari HTS1265 pada tanggal 12 Jan 2021
Thank you for sharing your experience.

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The great lady that checked me in
I want to truly thank the lady that checked me in on Nov 7. I booked a room online and i was giving the wrong room. She took it upon herself to help me when she didn't have to. She gave me the right room and my wife and i had a relaxing night. You are awesome and we thank you
Menginap 1 malam pada bulan November 2020

6/10 Cukup Baik

tom

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Their was no maid service and no breakfast which was not told to us until after we checked in to the hotel. The room was clean but smelled like smoke. Me and my wife do not smoke. Check in took longer than usual. We had stayed the previous week somewhere else and they had maid service. We had to empty our trash cans and set outside our room along with used towels. Previous stay was in NJ. CD 19 rules may be different.
Menginap 2 malam pada bulan September 2020

2/10 Sangat Buruk

Dalepreston, Dover pa

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Complained room dirty. Ac barely cooled room. Told manager. Basicaly was told. They couldnt do anything
Menginap 2 malam pada bulan Juni 2020

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean and spacious room. Comfortable bed as well. Excellent service!
Menginap 1 malam pada bulan April 2020

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Gregory

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
It was for a two day antiquing trip for me to get away. This hotel has nice big rooms equipped with a full kitchen.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kenyamanan kamar
HEAT WORKED FROZE ALL NIGHT

8/10 Bagus

May, Maryland

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Why would I bother to fill out this section if you can't print what I might say.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very relaxing and staff was friendly.

4/10 Buruk

Jeff

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Convenient location and reasonable price
The property is very functional but has a worn feel. It's a very reasonable price and there is nothing to complain about except that the rooms could use an updating.

4/10 Buruk

Troy, easton md

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don't stay there
My first impression should have been turn around and leave when you see an AC unit sitting out front of your hotel room and your hotel AC in the room did not work the room was a mess out of date small TV for their room bathtub bathroom flaking paint would not stay there again

8/10 Bagus

Ashley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Average hotel for good price
Stayed one night for a couple hours with my boyfriend as a quick pit stop and was pleasantly surprised. The room was quite large, had a small kitchenette, and a king size bed. I'd recommend for anyone looking for a cheap and comfortable stay.