Eksterior

Ulasan untuk Red Roof Inn Detroit - Plymouth/ Canton

2 out of 5
Red Roof Inn Detroit - Plymouth/ Canton
39700 Ann Arbor Road, Plymouth, MI

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 243 dari 1000 ulasan" "
Penilaian 8 - Bagus. 340 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 212 dari 1000 ulasan" "
Penilaian 4 - Buruk. 109 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 96 dari 1000 ulasan" "

7,2/10

Kebersihan

7,8/10

Staf & layanan

6,4/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Patrick

Disukai: Staf & layanan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 14 Mei 2024
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Detroit - Plymouth/ Canton and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Ariana

Bepergian bersama teman
Outside are was sketchy room inside was updated and clean.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 13 Mei 2024
Hello Ariana, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Detroit - Plymouth/ Canton. I'm happy to see that you loved the cleanliness and the updated room, prompting your 3/5 score. In regards to outside, I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Ashraf

Menginap 1 malam pada bulan April 2024
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 30 Apr 2024
Hello Ashraf, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Cukup Baik

Pamela

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
I had to have someone vacuum the room as soon as I arrived and the bolt lock was broken on the door
Menginap 4 malam pada bulan April 2024
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 8 Apr 2024
Hello Pamela, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Detroit - Plymouth/ Canton. We value you as a our guest and welcome your 3/5 score. In regards to the bolt, please accept our sincerest apologies. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Tymesha

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Xao RediResponse Specialist pada tanggal 30 Mar 2024
Hello Tymesha,Your review of the Red Roof Inn Detroit - Plymouth/ Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Joseph

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Toni-Ann RediResponse Specialist pada tanggal 20 Mar 2024
Hello Joseph,Thank you for choosing to stay at our Red Roof Inn Detroit - Plymouth/Canton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Douglas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Decent Clean Room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Oshane RediResponse Specialist pada tanggal 11 Mar 2024
Dear Douglas, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON regarding the decent clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Markeyta

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
The place had roaches
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Nishaye RediResponse Specialist pada tanggal 27 Feb 2024
Hello Markeyta,I appreciate you sharing your feedback following your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Decent
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Tianna RediResponse Specialist pada tanggal 9 Feb 2024
Hello John, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/ Canton. It is so rewarding to read that you enjoyed the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. Red Roof can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

4/10 Buruk

David

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The entire room smelled like smoke. When I told the front desk woman her exact words were “ this is a no smoking room but we can’t stop people from smoking” when I asked to be changed to a different room she said there’s no other rooms available.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sharma RediResponse Specialist pada tanggal 31 Jan 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON were disappointed to see your 2/5 score. I am sorry your stay fell short of your expectations due to the odor you described in your room. Your satisfaction is important to Red Roof, so I am saddened to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Red Roof Management

8/10 Bagus

James L

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gabrielle RediResponse Specialist pada tanggal 24 Jan 2024
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Detroit - Plymouth/ Canton appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Sangat Bagus

Javier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 17 Jan 2024
Hello Javier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

Britny

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sharma RediResponse Specialist pada tanggal 30 Jan 2024
Hello Britny, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Sangat Buruk

ilirjan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kamaria RediResponse Specialist pada tanggal 14 Des 2023
Hello Ilirjan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Sangat Bagus

Ezri

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Oshane RediResponse Specialist pada tanggal 23 Nov 2023
Hello Ezri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Sangat Buruk

Dan

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Place was not in good condition
Menginap 3 malam pada bulan November 2023
Tanggapan dari Olivia RediResponse Specialist pada tanggal 16 Nov 2023
Hello Dan, Thank you for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed that your experience fell short due to the unkept condition of the property. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Buruk

Sridhar

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room heater was not working. Trash in the hallway. Access card was not programmed correctly and had to be reprogrammed on the second day again.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Olivia RediResponse Specialist pada tanggal 7 Nov 2023
Thank you, Sridhar, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. I am disappointed to hear that the heater was not working, trash was in the hallway, the accessed card was not programmed correctly and all the other concerns that dampened your visit. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Sangat Buruk

Shirley

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Filty place to stay
Very unsanitary and a high risk to health.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Olivia RediResponse Specialist pada tanggal 8 Nov 2023
Thank you, Shirley, for telling us about your stay at the Red Roof Inn Detroit - Plymouth/ Canton. Please accept our apologies for the inconvenience caused by the issue you highlighted and assure you that this is not reflective of our usual standards. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 24 Okt 2023
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Cukup Baik

Alan

Disukai: Staf & layanan, kenyamanan kamar
deadbolt on door was broken, would pop open on opening the door and would not lock once door was closed. Heat/AC didn't work either.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 20 Okt 2023
Dear Alan,Thank you for taking the time to tell us about your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am sorry that your experience did not meet your expectations due to the broken deadbolt on the door and HVAC unit you mentioned.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

Danay Batista

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and safe place to stay!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 20 Okt 2023
Dear Danay,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I am happy to hear that you found our hotel to be clean and you felt safe resulting in a 5/5 score.Thank you again for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Bagus

Craig

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 6 Nov 2023
Hello Craig, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON . It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Cukup Baik

Hussein

Menginap 1 malam pada bulan September 2023
Tanggapan dari Dannielle Rediresponse Specialist pada tanggal 26 Sep 2023
Hello Hussein, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Sangat Buruk

Sherry

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not what was promised
Menginap 1 malam pada bulan September 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 2 Nov 2023
Dear Sherry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that it was not was promised. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Thank you for sharing your review and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Bagus

Dennis

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The staff was nice. My first room reeked of cigarette smoke, despite it being a non-smoking room, but they changed rooms for me without any issues. The recommendation for breakfast was Dunkin’ Donuts, however… the property, and the Hotel itself was run down and in desperate need of a facelift.
Menginap 1 malam pada bulan September 2023
Tanggapan dari LaTunde Murrant. Rewards Specialist pada tanggal 23 Sep 2023
Dear Dennis,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. I'm so glad we earned your 4/5 score. At Red Roof we are proud to know that the staff was nice. However, you indicated that you were unsatisfied with the odor in the first room, the upkeep of the property and all other concerns you mentioned. Your concerns will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Sangat Bagus

Ryunosuke

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Carla Red Roof Management pada tanggal 20 Sep 2023
Dear Ryunosuke,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Cukup Baik

Chris

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The later shift lady at the front desk was extremely welcoming and helpful. The facility smelled of cigarettes and drugs. There were blood drops on the sheets but other than that it was a hotel. The bed was comfortable and the workspace was utilized. There were plenty of places to eat and for the most part quiet.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Carla Red Roof Management pada tanggal 20 Sep 2023
Dear Chris,We are sorry to hear your recent experience at the Red Roof Inn Detroit - Plymouth/ Canton did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Bagus

Jeanette

Disukai: Kebersihan
Polite and kind at front desk. Rooms were clean and bed very comfortable.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Carla Red Roof Management pada tanggal 18 Sep 2023
Dear Jeanette,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I am glad to read that you were pleased with the cleanliness of the room, the comfort of the bed and the how polite the front desk staff were. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Buruk

Jenna

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Smells like smoke all around the room and property. The towels smelled like bleach and the comforter had cigarette burns holes all over. We bought fabric disinfectant and air freshener just to make sure we’d be okay for the two nights we had to stay. Neighbors all smoked throughout the property so couldn’t escape the smell unless we physically left the property.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Carla Red Roof Management pada tanggal 18 Sep 2023
Dear Jenna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the smell of the towels were not to your liking, the comforter had cigarette burns holes and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Sangat Buruk

Andrei

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Absolutely horrible. Do not stay here
Menginap 2 malam pada bulan September 2023
Tanggapan dari Carla Red Roof Management pada tanggal 18 Sep 2023
Dear Andrei,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/ Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bagus

Shahad

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 23 Agu 2023
Hello Shahad, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Sangat Bagus

Jus b

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was okay 👍
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Antonio,RediResponse Specialist pada tanggal 5 Agu 2023
Dear Jus b,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON. It’s great to hear that our property was most suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property and very friendly
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 1 Agu 2023
Hello Stephanie, We have high standards of hospitality and service at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON ,and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our great property and your insights regarding our very friendly staff. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely, Kerry-Lee RediResponse Specialist

2/10 Sangat Buruk

Courtney

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Nishaye Red Roof Management pada tanggal 18 Agu 2023
Dear Courtney,Thank you for taking the time to tell us about your stay at the Red Roof Inn Detroit - Plymouth/Canton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bagus

Gregory

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari LaTunde Murrant. Rewards Specialist pada tanggal 20 Jul 2023
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Buruk

Kandasamy, Fremont

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hair was in the towel. May not have washed. The chair was so dirty that I didn't use it. The A/C is too loud that disrupts the sleep
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Carla Red Roof Management pada tanggal 19 Jul 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Detroit - Plymouth/Canton. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the A/C being too loud that it disrupts the sleep, the chair was not clean and the other concerns you listed. Please accept our sincerest apologies for any inconvenience this had on your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff. Clean rooms.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Carla Red Roof Management pada tanggal 19 Jul 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Detroit - Plymouth/Canton. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly staff and cleanliness of the rooms. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Bagus

Oscar

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Kerry-Lee RediResponse Specialist pada tanggal 1 Agu 2023
Dear Tiara, We at the RED ROOF INN DETROIT - FARMINGTON HILLS are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Tanggapan dari Tianna RediResponse Specialist pada tanggal 10 Jul 2023
Hello John,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Detroit - Plymouth/Canton. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist

4/10 Buruk

Travan

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 4 Jul 2023
Dear Travan,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Cukup Baik

Samuel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
alright stay somewhat clean no real problems you get what you pay for. bed wasn't the cleanest underneath the sheets. But there weren't any bed bugs, so no complaints room had a weird smell to it but otherwise like I stated you get what you pay for. not cheapest hotel but not bad for what I paid. close to baseball fields we were at and Surprising quiet so no complaints really.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Diane Berini pada tanggal 27 Jun 2023
Dear Samuel, Thank you for the review. I am glad to hear that you enjoyed your stay. I will be speaking with the staff to make sure housekeeping about the smell and the mattress issues. Even though they did not impact your stay, I still will be addresses those issues for the next guest. Thank you and see you in the future.

10/10 Sangat Bagus

Jeanette, Elk Rapids

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and comfortable good price for the room. Also there was a nice desk feature in the room. The end looked like it was relatively new. No tile coming up or dripping. This is one of the better small motels that I've stayed at in recent memory.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Diane Berini pada tanggal 27 Jun 2023
Dear Jeanette, Thank you for taking the time to write this wonderful review. I will make sure to pass this along to the staff. I am delighted to hear that you enjoyed your stay. Thank you and see you soon.

10/10 Sangat Bagus

Michelle

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 9 Jul 2023
Hello Michelle,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Cukup Baik

Nicaury, Reynoldsburg

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Diane Berini pada tanggal 20 Jun 2023
Thank you Nicaury for taking the time to review the Red Roof Inn. Thank you.

8/10 Bagus

Christina

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sharma RediResponse Specialist pada tanggal 9 Jul 2023
Hello Christina,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Bagus

Suresh

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I arrived pretty late as I booked the only room available. The staff was rushed and was too the point as she wanted to go home. Next day staff was much better. Hopefully the staff are more happier.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Xao RediResponse Specialist pada tanggal 15 Jun 2023
Thank you for sharing your feedback with us, Suresh. The team at the Red Roof Inn Detroit - Plymouth/Canton was pleased to know that you were fond of the staff on the next day. However, you made mention of the poor initial interaction with the staff. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

6/10 Cukup Baik

Michael

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
It's okay.
The receptionist was friendly and informative. I was in a single king bed size room and it was large, comfortable and well organized. Breakfast was a prepared to go bag of Costco like munchies.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Xao RediResponse Specialist pada tanggal 15 Jun 2023
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn Detroit - Plymouth/Canton appreciated your 6/10 score. You mentioned some highlights, such as our friendly and informative receptionist, along with our comfortable and well-organized rooms, which were pleasing to read.Thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRediResponse Specialist

2/10 Sangat Buruk

Kim nguyen

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Xao RediResponse Specialist pada tanggal 13 Jun 2023
Hello Kim,Your review of the Red Roof Inn Detroit - Plymouth/Canton was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist

2/10 Sangat Buruk

Mohammed

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Olivia RediResponse Specialist pada tanggal 4 Jul 2023
Hello Mohammed, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DETROIT - PLYMOUTH/ CANTON and I appreciate your 1/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. All the same, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist