"this is a new standard in hotel hospitality for us. It will be memorable for all of the right reasons. I saw a video on Instagram from a vlogger who was at the hotel during the off season. He was raving about the incredible service and the affordability. So, we decided to try it out. We booked a Palace suite with half board (breakfast and either lunch or dinner). I also cashed in some hotel points that made this a laughably cheap stay for us. When we got to the hotel, we were upgraded to a Palace suite with a plunge pool. It was exceedingly nice. The hotel also assigns a "butler" to each room. We got Dev. He was also incredible. He was proactive when we weren't contacting him and very quick to respond when we did have reason to contact him. This is another level of service we've never experienced before. The breakfast and dinners were buffets, so there was plenty of choice. But I will say that, at least at dinner, there were more choices that were Indian dishes...and some quick chilli hot. Service in the restaurant was also above and beyond expectations. I will name a few of the people who made our experience outstanding: Kumari, Ajay and Nima. I'd love to say that we'll make the Leela Palace an annual getaway. But, I'm afraid that this was such a great experience that we may be disappointed next time. Our expectations may just be too high!"
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