Downstate New York hotel guide. Hersha Hospitality hotel in Downstate New York, New York

"2 double beds room, the beds were tiny. Probably full size. Not ideal for 2 people to share a bed. I expected toiletries for a Marriott/sheraton hotel. No body wash is provided. I forgot my toothbrush and the front desk told me to call housekeeping but the phone in our room didn’t work. The hotel needs updating. House keeping didn’t clean the rooms they would simply make the beds and leave towels. They would leave our dirty glasses and trash. The hotel overall was not bad but I wouldn’t stay again."

"Perfect place "

"Room was a bit dusty and found a couple of baby cockroaches on our first night "

"We stayed at the hotel in early March and the thermostat was set to only allow the heater to be on and we would have preferred to run the air conditioning in the room as my husband prefers a cooler room for sleeping. The beds were a little hard for our liking as well. Otherwise, a great hotel stay and the staff were fantastic and very helpful. "

"Hotel is wonderful, clean spacious rooms and nice staff. Would definitely stay there again . Very close to time square so convenient. Only complaint would be the wait to check in , the line was almost a hour long at 4pm. And the security guy was very rude to all of us and more than once during our stay . "

"great staff very quick and helpful "

"I texted the front desk for a request, and it was delivered to my room within 10 minutes. Great breakfast selections! "

"The hotel was so quiet and for that i am very pleased. The room was clean"

"Great location and lovely hotel. "