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Rating 10 - Excellent. 486 out of 1000 reviews" "
10 - Excellent
486
Rating 8 - Good. 302 out of 1000 reviews" "
8 - Good
302
Rating 6 - Okay. 124 out of 1000 reviews" "
6 - Okay
124
Rating 4 - Poor. 52 out of 1000 reviews" "
4 - Poor
52
Rating 2 - Terrible. 36 out of 1000 reviews" "
2 - Terrible
36
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Jennifer
Travelled with family, Travelled with family and small children
Only complaint (very minor) the toilet was not bolted down securely, and the shower curtain rod was loose making the curtain slide open on both ends. I had to dry water off the floor after showering.
Aubrey C
Stayed 3 nights in May 2024
Response from Sam P. on 17 May 2024
Thanks for the positive review and for letting us know about the issues. Sometimes the best way we can figure out that something is wrong with a room is from a guest. We had both issues fixed today. Thanks again!
This is our first time staying at Microtel. We were pleasantly surprised with the accommodation. The room is smaller but sufficient with everything the larger rooms supply. Our room had a window seat which was comfortable for the two of us to relax and watch the sunset. The facility is well maintained and the staff very pleasant. Highly recommended.
Staff seemed nice. Breakfast was good and well stocked. Hot water for tea was lukewarm Monday and Tuesday morning but nice and hot Wednesday. The bedside lamp in our room didn’t work on one side of the bed.
Old, mold in the bathroom, poor breakfast selection; staff was friendly enough but not "self-starters" (reactive but not proactive--had to ask for everything to be replenished)
Wow, what a respite! My husband and I were looking for a quiet hotel for a night and we found it. Helpful and friendly clerk on check in, clean room, and QUIET! We’re both very sensitive to noise so most times, hotels are not a good experience for us. This one certainly was though! We plan to be back for sure! Shower had nice pressure and hot water, breakfast was good, and friendly staff throughout.
Dear Guissell,I hope this letter finds you well. I am writing to extend my sincere apologies for the disappointing experience you encountered during your recent stay at our hotel. Your feedback is crucial to us, and we regret that we did not meet your expectations.We take great pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. Therefore, it deeply concerns us to learn that your experience fell short of the standard we aim to uphold.Although we are unaware of the specific details regarding your dissatisfaction, please know that we take all guest feedback seriously. We are committed to understanding the issues you faced and taking appropriate actions to address them.Creating a positive and memorable experience for our guests is paramount to us, and we regret that we did not achieve this goal during your stay. Your satisfaction is important to us, and we are dedicated to making improvements based on your feedback.Once again, I apologize for any inconvenience or disappointment you experienced during your time with us. We are committed to regaining your trust and hope to have the opportunity to welcome you back in the future to provide you with the exceptional service and hospitality that you deserve.
Very nice place to visit. The staff was absolutely wonderful. It was close to the ark which we went to see which is a wonderful thing to do and the manager of the night when we got there was very, very knowledgeable of what to do.
David
Stayed 4 nights in Mar 2024
6/10 Okay
Jeff
Travelled with partner
1 Apr 2024
Liked: Staff & service
The sheet on our bed was dirty when we checked in. We were given another sheet that wasn’t much better. Very small room. We were unable to adjust the temperature on the fridge which froze bottle water and pop. I expected more from a Wyndham property.