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Ulasan untuk Edgewater Hotel & Waterpark

3.5 out of 5
Edgewater Hotel & Waterpark
2400 London Rd, Duluth, MN

Ulasan

6,4
Penilaian 10 - Sangat Bagus. 131 dari 1000 ulasan" "
Penilaian 8 - Bagus. 285 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 266 dari 1000 ulasan" "
Penilaian 4 - Buruk. 192 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 126 dari 1000 ulasan" "

6,0/10

Kebersihan

7,4/10

Staf & layanan

6,8/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

6,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Carey

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We love the area and had a good time. The facility is run down smells a bit.
Menginap 2 malam pada bulan Februari 2023

6/10 Cukup Baik

Jane

Bepergian bersama keluarga
Disukai: Kebersihan
Waterpark for kids
Kids enjoy the waterpark, but the hotel itself is in need of work. The elevator doesn't sound good, rooms are a bit worn. It would be nice if the rooms had kleenex, liquid soap and better pillows. How about a free cup of coffee?
Menginap 3 malam pada bulan Februari 2023

8/10 Bagus

Bernadette

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2021

4/10 Buruk

JuHyun

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Juni 2021

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Mei 2021

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Waterpark was fun. However, only working hot tub was inside the waterpark, which required an extra $ 20 per person to enter. Definitely not the relaxing time we were anticipating. But did partake in the slides since we were already in there. No coffee in the rooms making you pay $5/cup for coffee at their coffee bar which was only staffed in the early morning and not all day. Room was not particulary clean with dust webs hanging off the ceiling. Refrigerator had 3 in' of ice buildup in it and froze all our carbonated beverages. All plugs-ins were loose and would not hold anything plugged in securely. UPDATES NEEDED!! Bathroom door looked like it came from a junk yard. Pieces of wood missing from the door. Mirrors were smeared and looked like a kid washed them. Beds and pillows were as uncomfortable as they come. I could go on, but I think you get the idea.
Menginap 1 malam pada bulan Februari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 2 Mar 2021
Thank you for staying with us and sharing your feedback! I'm sorry to hear you were overall disappointed with your hotel room. We are glad to hear you enjoyed the waterpark and the water slides! Feel free to reach out to us if there's anything more we can do for you regarding your stay.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 2 Mar 2021
Thanks for staying with us. Feel free to reach out if you'd like to share details about your stay.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was nice and relaxing. Beautiful view overlooking Lake Superior
Menginap 2 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 7 Feb 2021
Thank you for the kind review!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Due to covid most of the stuff was closed but had a good weekend anyways
Menginap 3 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 7 Feb 2021
Thanks for staying with us! We hope to see you back now that the waterpark, bar & grill, and arcade are open at 25% capacity!

8/10 Bagus

Piya, Minneapolis

Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Great location with convenient access to freeway and lake Superior. Awesome view from the room. Good value for the price. Due to covid some of the amenities were not available. Hotel may seem dated from the outside, but the room they gave us a nice, clean, and modern feel. Everything worked well. Staff were very nice and accommodating to our needs or questions. Would more than likely stay there again at next visit to Duluth.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 28 Jan 2021
Thank you so much for the kind review, Piya! I'm so glad to hear you enjoyed your room, the view of Lake Superior, and the helpfulness of our staff! We hope to welcome you back when our amenities are available to enjoy the full experience!

8/10 Bagus

Kim

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 25 Jan 2021
Thanks, Kim! Please reach out to us if you'd like to share details about your stay.

4/10 Buruk

mckenzie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Very disappointing
Was unaware about $100 autorization had to use 2 different cards then at check out they didnt even have one of my credot cards on my receipt for $70 authorization, they owed me $19 which i was unable to receive because there was no manager there. My room was decent but had garbage from previouse people in it and the floor definitely didnt look like it had even been vacuumed found old shrimp on the floor from god knows when. Will definitely not be staying here again.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 25 Jan 2021
I'm sorry to hear you were disappointed with your stay, McKenzie. We do our best to communicate our credit card policy to our guests by including it in all booking confirmations and pre-arrival emails. This past year has certainly been difficult for our industry, resulting in budget-cuts and staff reduction, but that is no excuse for not meeting cleanliness expectations. In the future, please reach out to us immediately if there are any issues/concerns, our staff is always willing to resolve these right away. Feel free to reach out to us if there is anything else we can do for you.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
We are seniors, had to walk a very long way to our room. It's a very large property and in hindsight we should have asked. The door to the little outdoor patio was open. No information in room regarding tv channels, places to eat, etc. I understand that during Covid-19 these paper type things aren't left out, but the packet we received at check in didn't have any info either.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 24 Jan 2021
Dear Valued Guest, Thank you for choosing our hotel and sharing your feedback. I'm so sorry to hear your room was uncomfortably far away from an exit during your stay. We always do our best to accommodate our guests' needs, so feel free to reach out to our staff in the future, and we'd be happy to find something closer for you. This past year has certainly been difficult for the hotel industry, resulting in budget-cuts and staff reduction. We are doing our absolute best to keep our guests and our staff safe during this difficult time, which does include removing high-touch surfaces. Our staff is always happy to offer suggestions for our favorite local restaurants and other things to do in the area! Please don't hesitate to reach out to our staff in the future with any questions/concerns, that's what we're here for! Feel free to reach out to us if there's anything else we can do for you.

10/10 Sangat Bagus

Richard

Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Jessica, Front Desk Manager pada tanggal 23 Jan 2021
Thanks, Richard!

4/10 Buruk

Brooke

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Views good.. rooms horrible.
Balcony room with 2 queens. The room was very dirty, dusty, COLD, smokey smelling and the door was hard to lock... door going to balcony was so drafty the room was super cold. The view of the lake and ships were good, but very loud traffic noise. Very dirty room, toenil clippings on carpet, dust bunnies everywhere, furniture was literally falling apart.
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari Jessica, Front Desk Manager pada tanggal 23 Jan 2021
Hi Brooke, I'm sorry to hear we didn't meet your expectations. You should be able to expect a clean and relaxing room, and when we fail to meet expectations, we are equally as disappointed. Please reach out to us if there is anything we can do for you at this point. In the future, our staff is willing to help and take care of any issues immediately if you let us know as they occur. Thank you for choosing us, and sharing your feedback.

8/10 Bagus

Jeffery

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 26 Des 2020
Thanks for your review, Jeffery!

4/10 Buruk

Abdelkader

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was dirty service was poor
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 15 Des 2020
I am so sorry that you had a poor experience with us, Abdelkader. Please contact us if there is anything we can do for you.

2/10 Sangat Buruk

Ryan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 15 Des 2020
Thanks for your feedback, Ryan. Please contact us if you'd like to share details about your stay.

6/10 Cukup Baik

Mcurrent, Park rapids

Tidak Disukai: Kebersihan, fasilitas
My room was not very clean- crumbs in drawers ,dirty micro,dirty table by couch-I was concerned about xtra covid cleaning after I saw this, didn’t make for a comfortable stay- sorry
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 11 Des 2020
Hi Mcurrent, I would like to sincerely apologize for the issues you encountered during your recent stay with us. You should be able to expect to stay in a clean room when you travel, especially during this pandemic. Please reach out to us if there is anything we can do to make it up to you.

8/10 Bagus

Samantha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Darn covid
Booked this fun hotel and couldn't use the water park but i couldn't find any info on line about it ... so kinda put a small damper on the tril
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 11 Des 2020
Hi Samantha, Thank you for taking the time to review us and share your feedback. We appreciate you choosing to stay with us, and I sincerely apologize for the miscommunication about the waterpark. I will take your feedback into consideration while posting updates to be sure guests can easily find the information they need. Please reach out to us if there is anything else we can do for you.

2/10 Sangat Buruk

Elizabeth

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 2 Des 2020
Thanks for your feedback, Elizabeth. Please contact us if you would like to share details about your stay.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 2 Des 2020
Thanks for staying with us! Please contact us if you would like to share details about your stay.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Bueno al llegar todo bien pero mi habitacion en el segundo piso no tenía una buena vista al lago , mucho ruido del freeway , aunque es razonable esta muy cerca , el jacuzzi excelentes horarios , el parque acuático muy bien excelente me encanto
Menginap 2 malam pada bulan November 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 2 Des 2020
Thank you for staying with us and sharing your feedback. Though we can't control the noise from the freeway, we would be happy to get you on a higher floor next time! I'm happy to hear you enjoyed the hot tub and waterpark! Please reach out to us if there is anything else we can do for you.

8/10 Bagus

Walkiria

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020
Tanggapan dari Jessica N. | Front Desk Manager pada tanggal 2 Des 2020
Thanks for staying with us and sharing your feedback! Please contact us if you would like to share details about your stay.

2/10 Sangat Buruk

Nicole

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible service and extremely dirty
I do not recommend staying at Edgewater Hotel. The desk clerk had awful costumer service skills and made us wait an unnecessary amount of time to check in when no one else was there. The elevator light didn't work to get to our room and when we got to our room the AC system didn't work so I called the front desk and she said she'd place us in another room if we came and got the new key (resort is big and we had to drive from one end to the other). Our room was covered in sticky substances all over the counters, desk and night tables. We brought our own cleaning supplies and left the room with it cleaner than when we arrived. It was absolutely disgusting and I will never stay there again.
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Julie, St. Paul, MN

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
The staff was very friendly, efficient and helpful. The property is likely different when there's no "Covid-19" limitations but for my purposes, it was just right.
Menginap 1 malam pada bulan Oktober 2020

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Broken chair, headboard falling off wall, garbage on side of bed. Property was not well maintained. We’ve stayed here before and we’re satisfied!on those visits. This time we were not.
Menginap 1 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Alexis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020

4/10 Buruk

Johnna

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Not satisfied
The staff at night was rude. They were late getting to the hotel and waterpark was closed. He said that they would be able to use before they checked out the next day. But then they found out the waterpark didnt open again till that evening and the passes that were bought were not valid. They are supposed to be refunding the cost. Not to hit my account though for 3-5 business days. The vending machinea were not working and the night crew refused to sell them water. This is the second time we have stayed. Second time not impressed. Will probably be the last.
Menginap 1 malam pada bulan September 2020

6/10 Cukup Baik

Jaclyn

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Meh
Old hotel could definitely use updating. Beds were very hard, room was awkwardly set up. Broken and loose tiles in bathroom. Bought a cinnamon roll from thw coffee shop for breakfast and it was hard as a rock. Beautiful view of Lake Superior. Enjoyed having a patio. Front desk staff were friendly and efficient. Wouldn't recommend this place.
Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

Glen

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place to stay
Menginap 1 malam pada bulan September 2020

4/10 Buruk

Scott

Bepergian bersama keluarga
Menginap 2 malam pada bulan September 2020

8/10 Bagus

Steve, Savage mn

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Waterpark was awesome wish they had smaller size tube for 3 and 6 year old so they could go down big water slides both were 48” tall diameter of tube to big to sit in also could add some lites in in big slides 6 year old only went down once on dual tube and got scared would only go on kids water slides after that. We all had great time would definitely go back again!👍😊
Menginap 2 malam pada bulan September 2020

8/10 Bagus

Lynnette

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2020

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Februari 2020

8/10 Bagus

Tony, Woodbury, MN

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Outside pool was nice and good water park. Cleanliness could be better in the rooms
Menginap 1 malam pada bulan Juli 2020

6/10 Cukup Baik

Brent, Thief River Falls, MN

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas
There was a fire in the room below us on the second night of our stay. We were outside while the fire dept put out the fire for about 2 hours. We were offered a different room or a full refund, but we opted to stay in our current room. There was a continuous smell in the main room so we had to stay in the second room with smaller beds. We would have liked to been offered a discount due to the situation but were charged the full rate anyway. We also were not allowed to use the waterpark as it was closed on two of the 3 days we were there. Probably won't stay here again.
Menginap 3 malam pada bulan Juni 2020

6/10 Cukup Baik

Sandy

Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Andy, Saint Paul, MN

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas
Nice and friendly staff. I think the place needs to be updated.
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I read many of the negative reviews prior to staying here and honestly do not understand all the negativity at all. I enjoyed, as did the kids. Staff was polite and helpful. Pool was clean. My only item to point out was the fact that an adult only whirlpool is needed, with longer hours for the adults.
Menginap 1 malam pada bulan Maret 2020

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Will not go back. The rooms are small, the common areas are shabby and the hotel is overpriced. For what they charge you should get a breakfast provided. I suspect that they justify the price by the water park bands you are provided. The water park is decent but there are much much better ones in the Cities or the Dells. For what I paid vs what I received I was very disappointed.
Menginap 2 malam pada bulan Maret 2020

2/10 Sangat Buruk

Yikes, Duluth

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The roar from the freeway was unsettling. Was not smoke free in the hotel rooms. WaterPark was the only decent thing about the edge, I checked out early.
Menginap 2 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very fun place to take my family but the hotel rooms could use a update and we didn’t like that we had to pay for breakfast
Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Kids had a blast! Great birthday weekend for our daughter
Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Momof3, Stillwater mn

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The water park was a lot of fun. The rooms were nice. It was kind of a maze to get to our room. You had to go either up or down a floor to get to the 2nd floor. And sometimes you had to go down to the 1st floor from the 3rd floor switch elevators or go down the hall to go to the 2nd floor.It was rather inconvenient. The water park closed down from 11 until 4. It was great exercise.
Menginap 2 malam pada bulan Maret 2020

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2020

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Troy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2020