East End hotel guide. Accor Hotels hotel in East End, Richmond

"Absolutely awful experience at the Graduate Richmond, especially for a room that cost over $300 a night. The bathroom was filthy when we arrived — dusty, grimy, and just plain nasty. Conditioner was completely empty. It looked like it hadn’t been properly cleaned in a long time. For the price they charge, basic cleanliness should not be optional. Dust all over the shelves in the Suite, and just all around did not look clean or turned over properly   The valet staff was horrible as we were leaving.  Rude, Disorganized, unhelpful, and made an already frustrating stay even worse. To top it all off, I was charged twice for the same room, and nobody there could give me a straight answer on how to fix it. Being double-charged for an already overpriced room and then getting no real help is completely unacceptable. I also paid extra for breakfast and never received it. So not only was the room dirty and the service terrible, but I was charged for things I didn’t even get. For over $300 a night, this place was a complete disappointment. Dirty room, terrible service, billing issues, and zero accountability. I would not stay here again and would not recommend it to anyone."

"A wonderful stay at the Jefferson. In a great location, spacious rooms, clean bathrooms."

"I had a long day flying and came into my room and immediately went to sleep. When I woke up the next morning and went to use the sink in the shower there was hair all over the sink and bathtub that was not mine. It was disgusting and when I asked the woman on duty about it, she said that I needed to call back on Friday to speak to the manager."

"Broken air condition, lack of descent staff and the list goes on. Would never recommend and stay here"

"Loved Sean and Stewart! Best stay ever! "

"The room was basically clean and comfortable. The property was rundown and needs major renovations."

"The size of the room is sufficient, with providing enough space for the number of people to occupy it. Unfortunately, the elevator was not working during the time of my stay, so we had to carry our bags up the stairs to get to the room. The customer service is professional and polite. Adequate parking spaces available, if driving. "

"Everything was fine"

"Great stay! The room was large and clean and the breakfast was great too! Thanks!"