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Ulasan untuk Mosaique Hotel - El Gouna

4 out of 5
Mosaique Hotel - El Gouna
Abu Tig Marina, North Basin, El Gouna, Red Sea Governorate

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 26 dari 79 ulasan" "
Penilaian 8 - Bagus. 42 dari 79 ulasan" "
Penilaian 6 - Cukup Baik. 7 dari 79 ulasan" "
Penilaian 4 - Buruk. 3 dari 79 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 79 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Margaret

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable hotel with friendly, efficient staff
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michael,Albeer pada tanggal 6 Nov 2023
Thank you for sharing your feedback with us. We are pleased to hear you enjoyed your stay at our hotel and we hope to have the pleasure of welcoming you back again here soon

8/10 Bagus

Jung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 14 malam pada bulan Oktober 2023
Tanggapan dari Michael,Albeer pada tanggal 6 Nov 2023
Thank you for taking your time to review our property

8/10 Bagus

Amina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a very nice time.
Tanggapan dari Shenouda samir pada tanggal 16 Jan 2023
Dear Ms. Amina, Thank you so much for staying with us and for taking the time to write your review, We are extremely happy to read that you had an enjoyable stay with us.We are looking forward to welcoming you again in the near future.Best regardsHotel Managment

6/10 Cukup Baik

Mohamed Tamer

Traveler bisnis, Bepergian bersama keluarga
It’s basic, nothing extra about it.
Menginap 1 malam pada bulan November 2022
Tanggapan dari Rafik Ragy pada tanggal 19 Des 2022
Dear Mohamed,Thank you for staying with us and for taking the time to write a review about your experience with us.Looking forward to welcome you soon again.Best regardsRafik RagyExecutive Assistant Manager

8/10 Bagus

Mira, Dubai

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The rooms in this property is in need to a refurbishment and the restaurant for breakfast needs a new coffee machine. But when it comes to the hotel staff you cannot fault them. We had a minor complaint after our check in and the staff did everything in their power to make sure we had all we needed and where happy for the rest of our stay. The team truly made our stay and I would come again knowing I'll be well taken care of. Thank you for making our stay memorable
Menginap 4 malam pada bulan Mei 2022
Tanggapan dari Elia Karam pada tanggal 14 Jun 2022
Dear Ms. Mira, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Sangat Bagus

Youssef

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Shenoda samir pada tanggal 11 Jan 2022
Dear Mr. Youssef, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

8/10 Bagus

Amani Fouad

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Friendly staff. Very good breakfast. Basic clean rooms. Good location but little bit far from old marina and downtown.
Menginap 3 malam pada bulan November 2021
Tanggapan dari Elia Karam pada tanggal 5 Des 2021
Dear Ms. Amani, Thank you for such positive feedback on our services, we take great pride of our team. We are looking forward to welcoming you again in the very near future. Warm regards, Hotel Management.

8/10 Bagus

Tobias

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Schönes Hotel, inkludiertes Frühstück über das integrierte Restaurant hätte wesentlich abwechslungsreicher sein können. Ansonsten alles gut.
Menginap 11 malam pada bulan September 2021
Tanggapan dari Elia Karam pada tanggal 4 Okt 2021
Dear our valued guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
location. staff. pool.
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari Shenoda samir pada tanggal 28 Jul 2021
Dear Our Valued Guest,, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Very good and professional staff. Rooms in bad conditions, minibar not working, broken hand washing basin. The beach is about 15 minutes walking from the hotel. No continental breakfast available, but only libanese food.
Menginap 9 malam pada bulan Mei 2021
Tanggapan dari Elia Karam pada tanggal 9 Jun 2021
Dear our valued Guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Very friendly and welcoming staff. Clean and convenient location in the old marina. I would recommend to anyone. Breakfast service was friendly and nice selection.
Menginap 1 malam pada bulan April 2021
Tanggapan dari Elia Karam pada tanggal 29 Apr 2021
Dear Valued Guest, We would like to thank you for taking the time to write your review, and we are very pleased to hear that you enjoyed your stay at Mosaique Hotel. Please rest assured that all your comments will be taken on board to help us improve our service quality. We look forward to welcoming you again in the very near future. Warm regards, Hotel Management.

10/10 Sangat Bagus

Manal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room was clean & comfortable. Staff was friendly
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Shenoda samir pada tanggal 12 Jan 2021
Dear Ms. Manal, we would like to thank you for taking the time to write your review, we are very pleased to hear that you enjoyed your stay at our hotel specially room was clean & comfortable and Staff was friendly, we look forward to welcoming you again soon. Kind regards Hotel Management

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Very dirty rooms and after calling them to clean it, it stayed very dirty
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari Shenoda samir pada tanggal 12 Jan 2021
Dear our value guest, Thank you for staying with us and taking the time to share your experience online, we apologize that we did not meet your expectations in some areas and we promise that your comment will take in our consideration, we hope to have the pleasure to welcome you back very soon to El Gouna. Best regards, Hotel Management

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan November 2020

8/10 Bagus

Ahmed

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Good
Menginap 2 malam pada bulan September 2020
Tanggapan dari Elia Karam pada tanggal 7 Sep 2020
thank you very much, we hope to have the pleasure to welcome you back very soon to El Gouna

10/10 Sangat Bagus

SAMIR

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Place
Was lovely experience.. Warm and professional reception. Clean place and health measures are perfect. All needed arrangements to protect guests has been taken. Friendly staff and great location. The beach little far but and shared with other hotels but still not that crowded.
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Shenouda Samir pada tanggal 8 Agu 2020
Dear our valued guest, We would like to thank you for taking the time to write your review, we are very pleased to hear that you enjoyed your stay at our hotel and that the services were excellent, we look forward to welcoming you again soon. Kind regards Hotel Management

10/10 Sangat Bagus

Mohamed

Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Ahmed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was an extremely pleasant experience, the room was clean and the staff were extremely kind and professional, the breakfast food was also really good, and the hotel was located next to moods beach and the abu tig marina
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Linda pada tanggal 22 Agu 2019
Dear Mr. Ahmed, thank you so much for your lovely words, it was our pleasure to have you in our hotel and we sincerely hope to see you again in the future. Best regards Your Mosaique Hotelteam

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a nice hotel in a peaceful area and close enough to all the action.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Linda pada tanggal 22 Agu 2019
Thank you so much, it was our pleasure having you as our guest and we certainly hope to see you soon again

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Juni 2019
Tanggapan dari Gr pada tanggal 1 Jul 2019
Thank you so much for your rating, we are glad you enjoyed your time with us and we hope to see you soon again

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Zeer vriendelijk en behulpzaam. Alles is gewoon goed geregeld.
Menginap 6 malam pada bulan Mei 2019
Tanggapan dari Guest Relation pada tanggal 6 Jun 2019
Thank you so much dear guest, it was our pleasure to welcome you in our hotel and we hope to see you soon again

8/10 Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Januari 2019
Tanggapan dari Gr pada tanggal 13 Jan 2019
Thank you so much, hope to see you again

8/10 Bagus

Fex, Cairo egypt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel I really like it it’s close to everything
Menginap 3 malam pada bulan Oktober 2018
Tanggapan dari Ahmed pada tanggal 17 Okt 2018
Dear Fex, thank you very much for your compliment and rating, it was our pleasure to welcome you at Mosaique and we are glad you enjoyed our stay and our location. Hope to see you soon again and sunny greetings Ahmed Gomaa FO-Manager

10/10 Sangat Bagus

Claude

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Für uns war es absolut ideal. Nur mit Frühstück und abends in verschiedenen Restaurants super essen. Es liegt etwas ausserhalb, womit man auch schon früh Ruhe hat, verglichen zu Hotels im unteren Bereich El Gounas. Absolut sicher.
Menginap 7 malam pada bulan Oktober 2017

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Schönes Hotel, tolles Personal! Ruhige Lage
Das standard Doppelzimmer mit Poolblick kann ich wirklich empfehlen! Sehr sauber und schön. WLAN ist in jedem Zimmer vorhanden, allerdings nur im Poolbereich und Restaurant kostenlos. Ein Zimmer auf die Poolseite erhöht jedoch die Chance auf Empfang der kostenlosen Version auch im Zimmer. Das Hotel ist etwas abseits der Marina, wo die meiste (nächtliche) Aktivität stattfindet. Für den Schlaf ist das sicher vorteilhaft, wer abends noch etwas trinken möchte muss ca. 10 min Fußweg einplanen.
Tanggapan dari Orascom Hotels pada tanggal 3 Jun 2017
Sehr geehrter Gast, Wir bedanken uns bei Ihnen fuer Ihren Kommentar. Wir sind erfreut zu wissen, dass wir Ihren Erwartungen entsprochen haben und Sie einen tollen Urlaub bei uns I'm Hause verbracht haben. Wir entschuldigen uns wbei Ihnen falls das Wlan oder eher die Preise des WLANS nicht gepasst haben , nur koennen wir daran leider nichts aendern. Wir hoffen Sie in naher Zukunft wieder bei uns Willkommen zu heissen. Sonnige Gruesse, Ihr Hotel Management

8/10 Bagus

Eric

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bien placé pour le kite.
Venus pour faire du kite. L'hôtel est idéalement placé par rapports aux centres de kite et offre en plus la possibilité de prendre une navette gratuite toutes les 1/2heures matin et soir.

8/10 Bagus

Nadine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 3 Mar 2017
Thank you Nadine :)

10/10 Sangat Bagus

Fred, Nantes

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Un bon hôtel, bien placé à El Gouna
Un bon hôtel, bien placé à El Gouna, idéal pour être proche du spot de kitesurf et de la marina où se trouvent restos et bars.
Tanggapan dari Orascom Hotel pada tanggal 5 Mar 2017
Merci beaucoup :)

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Silvan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super Aufenthalt, super Service, Ideal für Kite-Ferien

8/10 Bagus

gmodest, lugano

Disukai: Kebersihan, staf & layanan
Gradevole, con qualche miglioria sarebbe perfetto!
La location del Mosaique di Gouna e' perfetta. E' affacciato sulla marina, in una zona tranquilla e silenziosa, comunque vicina alla downtown di negozi e ristoranti, e a pochi passi degli spot di kitesurfing. Personale sorridente e gentile. La mia camera (de luxe) era spaziosa e pulita, pratica e accogliente. Dove c'e' da lavorare e' ... in cucina. Sia la cena del venerdì' che la colazione del sabato sono state sottotono, sia per la varieta' dei piatti che per la loro qualità'. So che il cliente italiano e' esigente quando si parla di cibo, ma siccome il Mosaique e' veramente ben tenuto e accogliente, e' un peccato avere la cucina non all'altezza del resto. Tornerò' probabilmente al Mosaique, ma non prenoterò' più' la mezza pensione. Decisamente meglio una pizza o una piatto di pesce in downtown. Mosaïque has a perfect location in Gouna, in front of Gouna's Marina. The area is peaceful & quiet, still very close to downtown's stores and restaurants (few minutes driving). I love its location because it's very close to kitesurfing spots. Hotel's attendants were extremely kind & smiling. My room (de luxe) was clean, wide & functional. Where Mosaique could definitely improve is ... the kitchen. Both Friday's dinner and Saturday's breakfast had a limited variety of food, and its quality was below expectations. Italian customers are demanding, but as Mosaique is really a nice place to stay, if they improve the kitchen they'll be great. I'll be back, but no half board anymore.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice little hotel
Overall a great week. The staff are friendly and efficient and fixed the problems with our air conditioning and safe very quickly. The hotel is on the marina and close to a few bars and a private beach which is free to guests.

10/10 Sangat Bagus

Seleem, Cairo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel
The hotel is very nice,and the service is great

8/10 Bagus

Gerard, Cairo, Egypt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good hotel with awesome location
Good hotel and great location. Breakfast was good and staff were mostly friendly. Air conditioning in the room was a bit poor. The view from the room was fantastic and serviced well. Definitely worth the money.

6/10 Cukup Baik

hossam

Disukai: Kebersihan, kenyamanan kamar

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay, friendly staff. Was there for 3 nights and really enjoyed it. The beach is a couple of minutes walk from the hotel, but the location is close to the Marina.

8/10 Bagus

Josephine, Egypt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing location
It's a very nice, relaxing location on the new marina walking distance to the beach and restaurants.. Very comfortable hotel and very good value for money

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ruhiges Hotel in Fußdistanz zu den Kite-Stationen
Wer ein gut gelegenes Hotel mit freundlichem Personal und nicht den ganz großen Luxus sucht, der ist im Mosaique sicherlich gut aufgehoben. Wir waren bereits zuvor einmal dort und kommen vermutlich auch wieder. Das Essen ist hervorragend, die Sauberkeit ist nicht immer und für jeden "pingeligen" Deutschen optimal, aber ok.

4/10 Buruk

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Worst service
Overall service was terrible. Had few issues with the hotel, staff was knocking on the door at 4am, also very rude and the invasive. Spoke to the manager to deal with it and he didn't have the courtesy to follow up. Even though it's a nice location, I wouldn't stay there again, there are plenty of neighbouring hotels.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super ophold med god service hele ugen. Personalet er hjælpsomme og meget venlige. Maden i aften buffeten er en smule kedelig efter 5 dage - men alt i alt et rigtig dejligt sted. Poolen er lidt kølig (november)

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Schönes und ruhig gelegenes Hotel
Waren mit allem zufrieden . Waren zum tauchen hier und hatten die nötige Ruhe im Hotel

8/10 Bagus

osama, Cairo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent service and friendly atmosphere
Excellent service and very friendly staff. I would also like to thank Mr.Peter for his welcome to the hotel and help in extending our stay. The breakfast buffet was excellent and the restaurant overlooking the Marina was beautiful.
Tanggapan dari JP pada tanggal 2 Jan 2016
Dear Mr. Osama, thank you very much for your nice words, we forwarded your compliments to Peter and all hope to see you soon again at our hotel. Best regards Mosaique Hotelmanageent

4/10 Buruk

dalia, San Francisco.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
clean but basic
i had the ambassador suite. the service, minibar, room provisions were basic at best. you have to adjust your expectations to Egypt standards. But staff was polite, and as helpful as they could be. The hotel was clean and tidy.

10/10 Sangat Bagus

Lindsey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We had a wonderful stay. The staff were very helpful, room had great air conditioning and the breakfast was delicious! Very good value for your money.
Tanggapan dari GM pada tanggal 25 Agu 2015
Dear Mrs. Lindsey, than you very much for choosing our hotel for your last vacation and for sharing your comment here on Expedia.com. We are delighted to know, that you enjoyed your time in our hotel and hope we will have the pleasure of welcome you back soon. Best regards Hotelmanagement

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice hotel, friendly staff, decent size pool and comfortable rooms
Tanggapan dari GM pada tanggal 28 Jul 2015
Dear guest, Thank you very much for leaving your review here, we are glad that you had a good stay with us and sincerely hope to see you in the future again at Mosaique EL Gouna. Best regards Hotelmanagement

8/10 Bagus

Ghada, Cairo

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Cozy stay
It's nice hotel and staff are friendly but the food is not very tasty
Tanggapan dari JP pada tanggal 5 Sep 2015
Dear Ghada, thank you very much for your nice words, we were glad to welcome you in our hotel and we are delighted to know that you enjoyed your time with us. We hope we will see you soon again Best regards Mosaique Hotel Management

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Kleines nettes Hotel, ideal für Kiter
Das Hotel ist sehr übersichtlich und hat eine angenehme Atmosphäre. Für ein Hotel in Ägypten ist es sauber aber man darf nicht die Details genau ansehen. EIn Sofa total abgesessen und aufgerissen mit Farbspritzer vom letzten Ausmalen, da muss man einfach ein Handtuch drüber werfen. Das Restaurant ist gut und das Frühstück typisch ägyptisch, aber ausreichend. Die Managerin ist sehr nett, das Personal auch. Die Lage ist für Kiter ideal, in 5 Min zu Fuss bei der Kitepower Station. Der Pool ist sauber und erfrischend. Ich würde wieder kommen, obwohl meine Gesamtbewertung nicht so hoch ist, das liegt aber daran dass Hotels in Ägypten generell nicht unserem europäischen Vorstellungen entsprechen.

8/10 Bagus

Mohamed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Ahmed, cairo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
nice
Amazing

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Rooms with marine view are only the amazing thing
The hotel is nice Breakfast is ok, rooms are comfortable and the staff are friendly The only negative thing was about the cleanliness of the toilets and the towels, they should be kind of quality control on this This will be the only thing will make me think twice again before going to same hotel.