"When we got to our room it was hot and the air wasn't blowing that cold. It was only in the 70s outside so we went to dinner and charged our car to give it time to cool. When we got back it was still hot in the room. I went to the desk and nicely told Kerri about it and she said go get your stuff and we'll move you to another room. That was the right thing for her to do but it was an ordeal as we had a lot of luggage and had already unpacked. So we loaded up the luggage cart again and went to the front desk. I handed her the room keys and she handed me the new set. She seemed perturbed to have to do that and didn't say anything like I'm sorry you had to do all that again or anything. I told her we really tried to make it work by giving it over 3 hours to cool but she seemed unimpressed. I told her thank you and my wife did as well. When I returned the luggage cart downstairs again I made it a point to go by the desk and tell her thank you again, giving her every opportunity to be nice about it. She seemed to offer everyone else excellent customer service. But, that just made our treatment even more obvious.
We shouldn't be made to feel bad just for asking for what we paid for; a room that works properly.
Because she treated us differently it made us wonder why. She doesn't like people who drive Teslas? Doesn't like friendly people from the South? Really had us wondering why we didn't receive the same friendly service she was giving others. "
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