Excelsior Springs hotel guide. Best Western hotel in Excelsior Springs, Kansas City

"Excellent breakfast and customer service!! Our flight was significantly delayed and the kind lady working the overnight shift helped us laugh. It makes a difference having good customer service!"

"Had some issues checking in. Renovations helped but still pretty average. Breakfast was fine."

"The shower curtain was mildewed and smelled terrible when wet The pillows did not smell fresh There were no Kleenex in the room"

"Self parking, staff friendly and helpful."

"Great area right next to the river! Stunning views and metro being used now! "

"The area is fairly desolate and far from downtown KC. The hotel is pretty and quiet and they said they were sold out. The rooms are nice and bargain priced. The casino restaurants all close very early, 8 pm. The website hours are wrong. There is also no valet or covered parking. No room service."

"Very clean and comfortable. Would definitely stay here again !"

"unfortunately, the two rooms that we had one of the rooms didn’t have a shower curtain along with no TV remote, 3 inches of water in the sink, spiders in the bathroom, wallpaper peeling, a refrigerator that wouldn’t close and the previous guest’s eardrops on the floor by the window. The other room was out of soap and conditioner. The parking lot had a few parking spots full of trash. After asking for a shower curtain around 11 PM I was told it would be 10 minutes and then that turned into me asking again in the morning and getting it within a few seconds unfortunately the stay was not very good. Probably won’t be back there, it seems like there are other hotels in the area for the same price or less that may have a more attentive to detail driven staff. we are in that area every couple months for cheerleading competitions and hopefully the next trip will have lodging will be better then the last"

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