Search Hotels Near Firelake Grand Casino, Shawnee

"The hotel is dated. Bathrooms were clean. Couch in our room was worn and stained. Had 1 towel in a suite reserved for 4. Balcony was very small and no view. The indoor pool was not heated and not well maintained. The valet process took a long time."

"Everything was great! The bed was very comfortable!"

"Staff was excellent"

"Breakfast was good, "

"The Spark was WONDERFUL! The room was spacious, clean, and incredibly comfortable. The hotel was like new, and had everything you could ask for in a high end hotel...and, the staff was friendly and helpful. It was nice, being greeted with a smile every time you saw a staff member! We could not have been more pleased with our stay!!!"

"Awesome hotel!! Location literally cannot be beat, you are right in the middle of everything downtown has to offer! Valet staff were very nice, as well as front desk. Highly recommend. "

"Very helpful and friendly staff at check in. Very good breakfast selection."

"Room was very dirty and when we showed pictures to the front desk agent, they seemed very unconcern and offered merely to move us to a different room, which I'm sure would not have been much cleaner. We really wanted a discount or an extra night added to our stay. Whole time we were treated with a very dismissive attitude as though we were in a budget hotel, and couldn't expect more than pubic hairs on the toilet, dirty Q-tips on the floor, a broken hair dryer, broken clothes hangers, half empty expired beauty products in the drawers, a broken toilet seat,and a number of other problems."

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