Thank you Steven. We hope to welcome you again at Grand Hotel Baglioni

Dear Lyubomir, thank you for the time you dedicated to review your stay with us, we are glad you found our location beautiful and very convenient. Anyway we can perceive that some aspects didn't meet your legitimate expectations and we apologize for that. Regarding sound proof we confirm that the Hotel follows all the standards and we apologize if by the time of your stay you could hear noises: we will work to improve this aspect. Having a not very friendly check-in is the aspect we regret the most, making feel our Guests very welcomed is our top priority and we are sorry if this was not your case.Regarding the sauna we can see that your reservation was for a smart room and not for the wellness, only rooms belonging to the wellness category has the sauna. We hope we will have the chance to welcome you again, Grand Hotel Baglioni

Dear Dave, Thank you for sharing your experience! We're glad you enjoyed our excellent location close to the main train station, shopping, and historic monuments. We hope to welcome you back soon!

Dear Christina, Thank you for your kind words! We're delighted you enjoyed your stay with us and appreciated our convenient location, charming decor, and delicious dining options. It was a pleasure hosting you, and we hope to welcome you back to Hotel Baglioni soon!

Dear Teofilo, thank you for your feedback. We look forward to welcome you again. Grand Hotel Baglioni

Dear Donriquo, Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the air conditioning and for any shortcomings in our service. Your feedback is valuable, and we'll address these issues to ensure they don't happen again. We're glad you appreciated the historical aspect and the convenient location of our property. We hope to have another chance to exceed your expectations in the future.Grand Hotel Baglioni

Dear Sonja, thank you for having chosen the Grand Hotel Baglioni for your stay in Florence. We are delighted you enjoyed the stay with us especially for the history you can breathe in all the building. We look forward to welcome you again,Grand Hotel Baglioni

Dear Erin, thank you so much for your wonderful comment. We are delighted to read you had an amazing stay and we will be very happy to welcome you and your family again. Grand Hotel Baglioni

Dear Shelinder, thank you for your review. We are glad you found our location ideal for your stay in Florence. We look foroward to welcome you again, Grand Hotel Baglioni

Dear Jennifer, thank you for having chosen the Grand Hotel Baglioni for your stay in Florence. We are truly glad you had an amazing stay and look forward to welcoming you back. Grand Hotel Baglioni

Thank you Gisela. We hope to welcome you again in Florence. Grand Hotel Baglioni

Thank you Stephan. We hope to welcome you again in Florence. Grand Hotel Baglioni

Dear Michelle, thank you so much for your review and excellent score. We look forward to welcome you again at Grand Hotel Baglioni, Firenze.

Grazie mille Marco per l'ottima recensione che ci ha dedicato. Speriamo di riceverla presto nuovamente. Grand Hotel Baglioni

Thank you Jamie! We hope to welcome you again at Grand Hotel Baglioni

Thank you Joseph! We hope to welcome you again at Grand Hotel Baglioni

Thank you Chiara! We look forward to welcome you again at Grand Hotel Baglioni

Thank you Markus for your feedback. We look forward to welcome you again at Grand Hotel Baglioni.

Grazie mille Anna per la sua gentile recensione. Speriamo di accoglierla nuovamente presso il Grand Hotel Baglioni

Dear William, Thank you for your super kind feedback. We are glad you had a very great experience with us, thank you for having shared the positives of your stay. Kind Regards,Grand Hotel Baglioni

Dear Jose, thank you for your valuable feedback. We are glad to know you appreciated the location and the upgrades for the expedia VIP guests. We look forward to welcome you again, Grand Hotel Baglioni

Dear KyungHun, thank you for your wonderful feedback. We look forward to welcome you again, Grand Hotel Baglioni

Dear Mr. Skorgevik, thank you for having chosen our Hotel for your stay in Florence. We are really sorry about the malfunction of the heating in your room. We hope that our General Manager's intervention has been appreciated. We sincerely hope that you will give us the opportunity to welcome you again for a more pleasant stay

Dear Roderick, thank you for your valuable feedback. Looking forward to welcome you again, Grand Hotel Baglioni

Thank you Lan! We hope to welcome you again at Grand Hotel Baglioni

Dear KyungHun, thank you so much for the kind feedback. We hope to welcome you again in the near future, Grand Hotel Baglioni

Dear Hyungtaek, thank you so much for the kind feedback. We hope to welcome you again in the near future, Grand Hotel Baglioni

Gentile Giuseppe, la ringraziamo per l'ottimo punteggio che ci ha dedicato! Speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Dear Hyungtaek, thank you for your feedback, we are glad to know you had a wonderful stay with us. We look forward to welcome you again, Grand Hotel Baglioni

Gentile Enzo, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Thank you Eunji for your kind feedback. We look forward to welcome you again.

Gentile Denise, la ringraziamo per l'ottimo feedback. Speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Gentile Marco, la ringraziamo per l'ottima recensione. Siamo felici di sapere che l'esperienza presso il nostro ristorante B-Roof sia stata piacevole. Speriamo di averla presto come nostro ospite. Grand Hotel Baglioni

Gentile Enzo, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Gentile Rosario, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Dear James, thank you for your valuable feedback. We look forward to welcome you again. Grand Hotel Baglioni

Dear Calvin, Thank you for your valuable feedback. We look forward to welcome you again at Grand Hotel Baglioni.

Dear Linda, thank you so much for your feedback and for the best score you assigned to your stay at Grand Hotel Baglioni. We really look forward to welcome you again, Kind Regards, Grand Hotel Baglioni

Dear Kamran, thank you for having chosen our Hotel for your stay in Florence. We are sorry to read you had not a nice experience regarding room temperature, we sincerely apologize for it. Grand Hotel Baglioni

Gentile Rosa, la ringraziamo per il feedback positivo, speriamo di accoglierla nuovamente al Grand Hotel Baglioni.

Dear James, first of all we would like to thank you for having chosen our Hotel for your stay in Florence. Thank you for your detailed comment you shared with us. We apologize if the second room was noisy, probably being close to the elevator turned it as more noisy compared to the previous one. Regarding the design thank you for your suggestion: we are working on it, we have several rooms under renovation. Thank you for the beautiful words you addressed to the Staff and the cleanliness of the room. We hope to welcome you again, Kind Regards

Thank you for the positive feedback

Thank you for the positive review

Dear Juan Colin,thanks a lot for your feedback : your words flatter us and are the best reward to our constant efforts and passion to make all our guests’ stay memorableI hope I will see you again and I send you our warmest regards from all of us.

Dear Kevin, thank you for the time spent in order to write your review on us. Your report anyway make us feel a bit sad as what you have just described is not the service that we would like to give to our guest. I must thank you anyway cause you will allow us to check and improve our standard of services. Kind regards

Thank you for the positive feedback

Dear Negin,thank you so much for your review and for the time you have spent to write your comment that really make us sad as this time we were not able to meet your expecations. I really wish that you could give us a second chance I am sure you can still have good time with us. I am sending you my apologies and my best regards

Thank you for your review

Dear Maryam,I am so sorry to read your review as from what I see we failed in make your recent stay a good one. Please accept my most sincere apologies and I am sending you my best regards