Pemandangan dari udara

Ulasan untuk Helvetia & Bristol Firenze – Starhotels Collezione

5 out of 5

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 292 dari 454 ulasan" "
Penilaian 8 - Bagus. 114 dari 454 ulasan" "
Penilaian 6 - Cukup Baik. 32 dari 454 ulasan" "
Penilaian 4 - Buruk. 10 dari 454 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 454 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Geva, Tiburon

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just perfect
Menginap 4 malam pada bulan April 2024
Tanggapan dari The H&B Team pada tanggal 28 Apr 2024
Dear Geva,Thank you very much for your kind review!H&B Team

10/10 Sangat Bagus

Stacie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hotel!!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari The H&B Team pada tanggal 25 Mar 2024
Dear Stacie,Thank you very much for your great review!Best regards,The H&B Team

8/10 Bagus

Elena

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is avfery nice hotel with very caring stuff, with excellent location. But the room for the price we paid was small, instead of a proper shower was and old bath. The door to the bathroom was opening in and you need to get around it to get to the loo. Near the loo there is a a metal doir stopper/ each one I used the seat I heat my toes. Also - you have to isy extra £35 to use the dis facilities. There was nothing about this extra payment in the sure when I booked. So that felt like a cone. So good hotel but too expensive for what they offer and the rooms are nit 5 stars .
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari H&B Team pada tanggal 11 Feb 2024
Dear Elena,Thank you for your valuable feedback, We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We are sorry to hear about your dissatisfaction with the size and view of your room. Please accept our sincerest apologies for any inconvenience caused. Our Double Deluxe rooms, measuring 25 square meters, fall within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your input and will certainly take it into account for future enhancements. Our goal is to offer comfortable and convenient accommodations to all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and surpass your expectations.Warm regards,H&B Team

8/10 Bagus

Elena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It is a very pleasant hotel, excellent staff. The only thing - room was very small for the price, facing a tiny narrow street without any view. Also there was no proper show. I had to climb into the bath. And the door to the bath was opening inside . You had to go behind it to get to the loo seat. And the metal door stopper on the floor near the seat was always on the way, hitting me . Otherwise is fine.
Tanggapan dari H&B Team pada tanggal 9 Feb 2024
Dear Elena,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We regret to learn of your dissatisfaction with the size and view of your room. Please accept our apologies for any inconvenience caused. It's worth noting that our Double Deluxe rooms, at 25 square meters, are within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your feedback and will certainly take it into consideration for future improvements. Our aim is to provide comfortable and convenient accommodations for all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,H&B Team

6/10 Cukup Baik

Elena

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari H&B Team pada tanggal 10 Feb 2024
Dear Elena,Thank you so much for taking the time to leave us a review. We hope to have the opportunity to welcome you back soon and provide you with another memorable experience. Please don't hesitate to reach out if there's anything else we can assist you with in the future.Warm regards,H&B Team

10/10 Sangat Bagus

John, Brampton

Tanggapan dari The H&B Team pada tanggal 25 Mar 2024
Dear John,Thank you very much for your great review!Best regards,The H&B Team

10/10 Sangat Bagus

John, Brampton

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the staff!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari H&B Team pada tanggal 4 Feb 2024
Dear John,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved our staff. Providing excellent service is a top priority for us, and it's always rewarding to know when we've succeeded in creating a positive experience for our customers.We hope to welcome you back soon!Best regards,H&B Team

10/10 Sangat Bagus

ALLAN

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
As good a 5 star hotel as anywhere in the world.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The Helvetia & Bristol Team pada tanggal 24 Jan 2024
Dear Allan,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel to be on par with the finest 5-star establishments worldwide.We look forward to welcoming you back for another exceptional stay in the future. If there is anything specific that stood out during your visit and contributed to your positive experience, we would love to hear more about it.Thank you again for choosing our hotel, and we appreciate your valuable feedback.Best regards,H&B Team

8/10 Bagus

Devinder

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property is beautiful. Rooms are small but clean and comfortable. I was there for 1 night, I arrived at 1045pm and the restaurant was closed. They recommended another place that was open to give me a pizza. I left the next morning at 930am, I called 15 min before for my vehicle and still had to wait. When they charged me 60€ for parking…a little annoying.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari The Helvetia & Bristol Team pada tanggal 24 Jan 2024
Dear Devinder,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our property beautiful and our rooms clean and comfortable.We sincerely apologize for the inconvenience you experienced regarding the restaurant closure upon your late arrival. Your feedback is valuable, and we will review our procedures to ensure better communication regarding dining options during late hours.We regret that the wait time for your vehicle at our external valet parking service took longer than expected, and we acknowledge that this may have been frustrating. Our typical wait time is approximately 10 to 15 minutes, and we apologize if this information was not communicated to you during check-in. We understand the importance of your time and will make every effort to ensure a more seamless and efficient valet service in the future.We hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,H&B Team

10/10 Sangat Bagus

Sabine

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari The H&B Team pada tanggal 4 Jan 2024
Dear Sabine,Thank you for your positive feedback.Best regards,The H&B Team

10/10 Sangat Bagus

Carrie

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The H&B Team pada tanggal 13 Des 2023
Dear Carrie,Many thanks for your feedback!Best regards,The H&B Team

8/10 Bagus

orit hannah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Outstanding
Amazing hotel , the staff is very helpful and attending ,the concierge is very friendly and knowable , we enjoyed the stay and can’t wait to come back , thank you all for making my birthday memorable
Menginap 4 malam pada bulan November 2023
Tanggapan dari The H&B Team pada tanggal 7 Des 2023
Dear Orit,We are genuinely grateful for your kind words and thrilled to hear that you had a fantastic stay with us and enjoyed a memorable birthday celebration. Your satisfaction is our ultimate reward.Our dedicated team takes pride in providing helpful and attentive service, and it's heartening to know that our concierge's friendly and knowledgeable assistance added to the enjoyment of your visit.We can't wait to have the pleasure of hosting you again for another exceptional experience. If there are any specific preferences or arrangements you'd like for your next visit, please feel free to let us know. Your comfort and satisfaction are our top priorities.Thank you once again for choosing our hotel for your celebration. We look forward to the opportunity to welcome you back and create more wonderful memories together.Best regards,The H&B Team

10/10 Sangat Bagus

Antonio

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The H&B Team pada tanggal 7 Des 2023
Dear Antonio, Thank you for your review!Best regards,The H&B Team

10/10 Sangat Bagus

Christopher

Bepergian dalam rombongan
Disukai: Fasilitas
Perfect stay in the center of Florence
Menginap 2 malam pada bulan November 2023
Tanggapan dari The H&B Team pada tanggal 22 Nov 2023
Dear Christopher,Thank you very much for your review!Best regardsThe H&B Team

10/10 Sangat Bagus

Kenneth

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Buen hotel
Buen hotel excelente servicio
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari The Helvetia & Bristol team pada tanggal 17 Okt 2023
Dear Mr. Kenneth,Thank you very much for your kind feedback, we are glad to read that you've enjoyed you stay with us. We really hope that we will have the privilege to welcoming you back at the Helvetia & Bristol.Kindest regards,

10/10 Sangat Bagus

PJKev

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari The Helvetia & Bristol Team pada tanggal 12 Okt 2023
Dear Mr. PJKev,Thank you very much for your kind feedback, we really hope to have with us again at the Helvetia & Bristol in the near future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was very clean
Menginap 5 malam pada bulan September 2023
Tanggapan dari The Helvetia & Bristol Team pada tanggal 12 Okt 2023
Dear Guest,Thank you very much for your kind feedback, we really hope to have the privilege to welcoming you back at the Helvetia & Bristol in the near future.

10/10 Sangat Bagus

Francois

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari the H&B Team pada tanggal 2 Okt 2023
Dear Francois,Thank you for your excellent review and we look forward to welcoming you back soon again!Best regards,The H&B Team

10/10 Sangat Bagus

PETER

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice clean hotel and attentive staff
Menginap 3 malam pada bulan September 2023
Tanggapan dari The H&B Team pada tanggal 13 Sep 2023
Dear Peter,Thank you for the excellent review! We take pride when receiving such wonderful feedback regrading our staff.We look forward to welcoming you back soon again.Best regardsThe H&B Team

10/10 Sangat Bagus

Daniel

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari The H&B Team pada tanggal 5 Sep 2023
Dear Daniel,We sincerely appreciate your review.We eagerly anticipate your return to our establishment at your earliest convenience.Best regards,The H&B Team

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Well built hotel in a great area. Clean, nicely decorated, friendly staff.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari The H&B Team pada tanggal 28 Agu 2023
Dear John,Thank you so much for taking the time to leave such a positive review of our hotel! We're delighted to hear that you found our property well-built and enjoyed the convenient location. It's wonderful to know that the cleanliness and decor met your expectations. Our staff takes great pride in providing friendly and attentive service, and we're thrilled that you experienced that firsthand. We hope to have the pleasure of welcoming you back for another exceptional stay in the future!Best regards

10/10 Sangat Bagus

Stewart

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of this property is excellent, less than a minute from the main attractions, shops and restaurants, but also surprisingly quiet. The staff couldn’t be any more helpful and the room was lovely.
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari The H&B Team pada tanggal 7 Agu 2023
Dear Stewart,It is a pleasure to receive such great feedback!We look forward to welcoming you back again in the near future.Best regards,The H&B Team

10/10 Sangat Bagus

edward, Atlanta

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Front Desk Team pada tanggal 13 Agu 2023
Dear Mr. Edward,Thank you very much for your great feedback, we really hope there will be another occasion to welcome back here at the Helvetia & Bristol.

10/10 Sangat Bagus

Christian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel in great location with fantastic service. Highly recommend.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari The H&B Team pada tanggal 11 Jul 2023
Dear Christian,Thank you for your fantastic feedback and very glad that we could exceed your expectations!We look forward to welcoming yu back.Best regards,The H&B Team

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari The H&B Team pada tanggal 10 Jul 2023
Dear Maria,Thank you very much for your positive review and we look forward to welcoming you back soon again!Best regards,The H&B Team

10/10 Sangat Bagus

Franco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were in a refurbished room was very noice & they gave comlimentry items & flowers in room
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari The H&B Team pada tanggal 30 Mei 2023
Dear Franco,Thank you for the great review!Best regardsThe H&B Team

10/10 Sangat Bagus

Thiago

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Mei 2023
Tanggapan dari The H&B Team pada tanggal 27 Jun 2023
Dear Thiago,Thank you for your positive review!

10/10 Sangat Bagus

Angelo

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari The H&B Team pada tanggal 18 Mei 2023
Dear Angelo,Thank you very much for your great review!Best regards,The H&B Team

10/10 Sangat Bagus

Alessia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property is absolutely beautiful! Right in the heart of Florence, a 5 minute walk from Il Duomo, 2 minutes from Piazza Della Reppublica, it is the perfect location for a Fiorentine Holiday! 5 star service all around, the staff were incredibly helpful and friendly. They were able to suggest restaurants and make reservations for us, as we were a bigger group. They even remembered us by name! The rooms are clean and beautiful, with wonderful amenities. Turn down service is offered, with chocolates on your pillow. 10/10 would recommend!
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari The H&B Team pada tanggal 15 Mei 2023
Dear Alessia,It is a pleasure to receive such a wonderful review. We are glad that we could deliver an exceptional experience!We look forward to welcoming you back soon again!Best regards,The H&B Team

10/10 Sangat Bagus

Erin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a magical hotel! The staff goes above and beyond to make sure your stay is top notch. We had the best time here and will be back and will make sure we tell everyone to book here!
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari The H&B Team pada tanggal 7 Apr 2023
Dear Erin,It is a great pleasure to receive your feedback!Thank you once again for staying with us!Best regards,The H&B Team

10/10 Sangat Bagus

Mandy Jane

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location for all the key sight seeing, right next to the cathedrals, museum and galleries. Beautiful hotel, fantastic food, really lovely staff and service. Spa is amazing and just needed after walking around in beautiful Florence.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari The H&B Team pada tanggal 7 Apr 2023
Dear Mandy Jane,It is a true pleasure to receive your review!Thank you once again for staying with us!Best regards,The H&B Team

10/10 Sangat Bagus

Ioannis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
beautiful hotel in the center of Florence
a beautiful hotel in the center of Florence. The hotel's staff is super polite and helpful! the rooms a cleaned twice a day and they always leave a night pillow and a treat. additionally, there is complimentary water bottles for still & sparkling water! A negative point that I would like to emphasize is the breakfast, it's very dissapointing!!! The hotel's breakfast is not appropriate for a 5star hotel!!! An example is, the option for eggs is only scrambled and they have 2 fruits cut per day.
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari The H&B Team pada tanggal 21 Mar 2023
Dear Ioannis,Thank you for your wonderful review!We are delighted to receive feedback on the staff service and we really appreciate that. We are sorry to learn that the breakfast was not up to the standard. We are working to upgrade the experience. Thank you once again and we look forward to welcoming you soon again.Best regards,The H&B Team

10/10 Sangat Bagus

Timothy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is very nice and they dont skimp out on anything. They give you plenty of water, great care to any amenities you may need like qtips, lotion, towels, etc. Very impressed with this property. Out room upgrade was absolutely gorgeous! Thank you so much!!! We loved every moment of being there and wished we could have stayed longer. The spa was amazing!! Beautiful property!!
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari The HB Team pada tanggal 20 Mar 2023
Dear Timothy,Thank you for the excellent review!We love to know that we exceeded your expectations and we look forward to welcoming you back soon again!Best regards,The HB Team

10/10 Sangat Bagus

Abdullah

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Room takes you back in time, lovely stay
Very good stay, in a very good location all you need to see is a walking distance, the hotel takes you back in time, matches the city vibe 10/10 will come back again… great welcoming staff
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari The H&B Team pada tanggal 15 Mar 2023
Dear Abdullah,Thank you for your excellent review.We do appreciate your genuine feedback and we cannot wait to welcome you back in the near future again.Best regards,The H&B Team.

10/10 Sangat Bagus

Jon

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel. Perfect location. Friendly and attentive hotel team
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari The H&B Team pada tanggal 9 Mar 2023
Dear Jon,Thank you for your great feedback!We look forward to welcoming you back soon again!Best regards,

10/10 Sangat Bagus

Ae roshida

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Extra ordinary
Amazing will not be enough to describe the vacation we had! Everything was perfect from A-Z! Best service we ever had, great location and super modern and cozy hotel!
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari The H&B Team pada tanggal 9 Mar 2023
Dear Ae roshida,Thank you for your Extra ordinary feedback!We look forward to welcoming you back soon again!Best regards,

10/10 Sangat Bagus

Dean

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location hotel & overall service was great throughout our 3 night stay. I would strongly recommend.
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari The H&B Team pada tanggal 6 Mar 2023
Dear Dean,Thank you for the great review and we look forward to welcoming you back again in the near future!Best regards,The H&B Team

10/10 Sangat Bagus

Liora

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nos dieron una habitación espectacular. El servicio del hotel es impecable
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari The H&B Team pada tanggal 2 Mar 2023
Apreciada Liora,Muchas gracias por su excelente review!Esperamos darle la bienvenida nuevamente pronto.Saludos,El equipo H&B

10/10 Sangat Bagus

ZORINA

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome stay great location
Menginap 4 malam pada bulan Februari 2023
Tanggapan dari Carlo D'Onghia pada tanggal 16 Feb 2023
Dear Zorina,Thank you very much for your kind review and feebdack! We really hope to have you with us during your next stay in Florence.Kindest regards,

10/10 Sangat Bagus

John, Brampton

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location, great staff, great bar/bartenders. My new favorite hotel in Florence!
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Carlo pada tanggal 11 Feb 2023
Dear John,Thank you very much for your kind feedback! It will be a pleasure to have you again with us at the Helvetia & Bristol in the near future.Kindest regards,

10/10 Sangat Bagus

Yaser

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Florence Hotel
I felt like I was in an old Mansion. Historic with a great location in Florence. Very friendly professional staff.
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari The Helvetia & Bristol team pada tanggal 12 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our Staff, we hope to see you again very soon.Sincerely,

10/10 Sangat Bagus

soudabeh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff, clean and great location
Tanggapan dari The Helvetia & Bristol Team pada tanggal 12 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Sangat Bagus

Jorge

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelent!!
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari The Helvetia & Bristol Team pada tanggal 15 Des 2022
Dear Jorge,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Helvetia & Bristol Team

10/10 Sangat Bagus

Aaron

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My favorite hotel in Florence and I have been many times. Perfect location. Big beautiful rooms and the feeling you are staying in an elegant palace. Staff is wonderful and go above and beyond in every way. Recently renovated as well so it is even better.
Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Carlo pada tanggal 11 Des 2022
Dear Aaron,Thank you very much for your kind words, it's always a pleasure to welcoming you back at the Helvetia & Bristol.Consider all our Staff at your complete disposal. Kindest regards,Carlo

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic, boutique hotel right in the best section of Florence. Book it and you will NOT regret it!
Tanggapan dari The Helvetia & Bristol Team pada tanggal 5 Des 2022
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Helvetia & Bristol Team

6/10 Cukup Baik

YUKA

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
従業員の方のホスピタリティが素晴らしかった。 広いホテル内で迷っていたらすかさず声をかけてくださったり、すれ違うたび笑顔で挨拶してくれてとても気持ちよく過ごせた。 一方で、部屋の中は虫がたくさんいた。 耳元で虫が飛ぶ音で睡眠中何度も目が覚めて熟睡できなかった。 クローゼットの中に蛾がいた。 とにかく虫がたくさんいたのが残念でした。
Tanggapan dari Gabriele Sequi - Front House Manager pada tanggal 14 Nov 2022
Dear Ms. Yuka, we would like to thank you for feedback, we do really appreciate your comments, it is with the help of constructive suggestion such as yours that we can constantly enhance the quality of our services. We sincerely hope to welcome you back in the near future. Kind Regards

10/10 Sangat Bagus

Stéfan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
séjour Génial, à refaire
Séjour fantastique pour un évènement familial : excellent positionnement au centre ville, chambre communicantes type suite parfaite, et dans son décor authentique, très bon accueil. Hotel à conseiller vivement
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari The Helvetia & Bristol Team pada tanggal 21 Okt 2022
Cher Stefan, merci pour votre excellente critique et nous nous réjouissons de vous accueillir à nouveau bientôt! Cordialement,L'équipe HB

10/10 Sangat Bagus

Helga

Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari The Helvetia & Bristol Team pada tanggal 10 Okt 2022
Dear Helga,Thank you for your great review and we look forward to welcoming you back soon again!Best regards,

10/10 Sangat Bagus

jasbinder

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan September 2022
Tanggapan dari The H&B Team pada tanggal 22 Nov 2023
Dear jasbinder,Thank you very much for your rating!Best regardsThe H&B Team

10/10 Sangat Bagus

Gino D

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
BEST EVER!
This hotel is absolutely a MUST! It was so gorgeous and the staff was excellent! Great location for shopping and easy to get to the Duomo and Academia!
Menginap 3 malam pada bulan September 2022
Tanggapan dari Gabriele. S pada tanggal 27 Sep 2022
Dear Guest, We would like to thank you for your words of appreciation towards our staff. We are also very glad to hear that you have enjoyed our location. We really hope to welcome you back in the near future. Kind Regards. The Helvetia & Bristol team.