"Arrived to check in and found no one in the office, there was a video screen with someone asking "can I help you"? I couldn't hear them so I motioned for my wife to come in. Well she, being about to hear a fly fart, couldn't hear either! An older gentleman walked up and started yelling at her, the lady onscreen, turn it up! turn your mic up! Never could hear!!! We had reservations for a deluxe room with king bed and sleeper sofa, didn't get it, charged a $4.99 fee on top of the quoted "Hotels.com" price. Black hairs all over the room especially the bathroom!
Was not an enjoyable night!!! So glad we only had to stay one night!!! The sad thing is it had great reviews, don't know how that happened???"