Dear Katrina, Thank you for your feedback; we truly value it. Kind regards,

Dear Bradley, Thank you for sharing your experience at the hotel during the wedding event. It's wonderful to hear that the hotel's proximity to the venue, shops, and museums made your stay convenient and enjoyable. Your feedback about the location and accessibility of the hotel is valuable for future guests looking for accommodation in the area. If you have any other comments or need assistance during your stay, please don't hesitate to let us know. We hope you had a memorable time at the wedding and enjoyed your stay at the hotel.Kind regards,

Dear Mark, Thank you for your feedback; we truly value it. Kind regards,

Dear Jeffrey, Thank you for your feedback; we truly value it. Kind regards,

Dear Gregory, Thank you for your feedback; we truly value it. Kind regards,

Dear Michele, Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our establishment to be the cleanest you have experienced and that you appreciated the upkeep of our historic building.At [Hotel Name], we take great pride in maintaining a high standard of cleanliness and ensuring that our guests feel comfortable and well-cared for during their stay. Your compliments are truly appreciated and serve as motivation for our team to continue providing exceptional service to all our guests.We look forward to welcoming you back in the future and providing you with another memorable stay. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,

Dear Michael, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel and found the area to be fantastic. We strive to provide our guests with a memorable experience, and we are thrilled that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing our hotel!Warm regards,

Dear Emilio, Thank you for your feedback! We are delighted to hear that you enjoyed our rooftop pool, arcade entrance with shops and dining options, as well as our great location and friendly staff. We take pride in our historically preserved building's exterior and tastefully modernized interior. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another amazing stay in the future.Thank you,

Dear Laura, Thank you for your kind words and positive feedback about our beautiful space, exceptional service, and cleanliness. We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to have you back!Thank you,

Dear Brad, Thank you for your positive rating; we truly value it. Thank you,

Dear Lori, Thank you for taking the time to share your positive feedback about our staff. We are delighted to hear that you found our team to be excellent and accommodating during your stay. Providing exceptional service to our guests is a top priority for us, and we are thrilled to hear that our staff exceeded your expectations.Your kind words will be shared with our team members as recognition of their hard work and dedication to ensuring a pleasant experience for our guests. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea Operations Manager

Dear Benjamin, Thank you for sharing your positive feedback about your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and enjoyed the convenience of our location surrounded by historic downtown attractions, bars, restaurants, and the waterfront. We strive to provide our guests with a comfortable and enjoyable stay, and we are glad to hear that you were able to explore and appreciate the nearby amenities.We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea operations Manager

Dear Ross,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you experienced with the dated appearance of the rooms. Your feedback is valuable to us, and we will take this into consideration as we continue to make improvements to enhance the overall guest experience.We appreciate your honesty and hope that despite this issue, you were able to enjoy your stay with us. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Thank you, Steve PolcheArea Operations Manager

Dear Martha,Thank you for your feedback; we truly valued it. Kind regards,

Dear Wendy, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you found our hotel charming, despite it being a bit dated. We take pride in our friendly staff and cleanliness standards, and we are glad that these aspects of your stay met your expectations.We appreciate your understanding regarding any dated aspects of the property and assure you that we are continuously working to improve and enhance our facilities for the comfort of our guests.We value your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you for choosing to stay with us.Thank you, Steve PolcheArea Operations Manager

Dear Angicel, Thank you for taking the time to leave a positive rating for your recent stay at our hotel. We are delighted to hear that you had a pleasant experience with us. Your feedback is greatly appreciated, and we are thrilled to know that you enjoyed your time at our property.We strive to provide exceptional service and a comfortable environment for all our guests, and we are glad to hear that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon.Thank you, Steve PolcheArea Operations Manager

Dear Debora, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding being charged twice for your stay and the delay in receiving a refund. Rest assured, we take such issues seriously and will address this promptly.Our team is currently investigating the double charge and working to expedite the refund process for you. We understand the frustration this situation may have caused and appreciate your patience as we resolve this matter.If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us directly. We value your feedback and strive to ensure a seamless and enjoyable experience for all our guests. Thank you for your understanding.Thank you, Steve PolcheArea Operations Manager

Dear Roxann, Thank you for taking the time to leave a positive rating for your recent stay at our hotel. We are delighted to hear that you had a pleasant experience with us. Your feedback is greatly appreciated, and we are thrilled to know that you enjoyed your time at our property.We strive to provide exceptional service and a comfortable environment for all our guests, and we are glad to hear that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon.Thank you, Steve PolcheArea Operations Manager

Thank you for the 10 out of 10. We appreciate your business.Hope you can come back and stay with us.RegardsThe management and Staff of The Banyan Hotel

Kevin Thanks for staying with us and providing some great feedback Hope to see you again

Lewis Sorry the city wide water outage caused an inconvenience Unfortunately when you book through a 3rd party site we cannot make any rate adjustments Hope to see you again after our refresh is complete

Juan We appreciate your stellar review Thanks for choosing to stay with us Cannot wait to see you again

John Thanks for staying with us and enjoying our convenient downtown location Sorry you had trouble identifying our refresh work being done at present Unfortunately we cannot control where 3rd party sites disclose this information

Michael Thanks for providing a great review Location location location - ours cannot be beat Everything you need is just a short stroll away Look forward to seeing you again

Robert Happy you liked your room and our friendly team members Sorry our rooftop closure impacted your stay at all

Cheryl It was a pleasure having you stay with us Thanks for your review Hope to see you again

Bruce It was a pleasure having you stay with us Hard not to love our fantastic location Thanks for the feedback

Debra Thanks for staying with us We appreciate your feedback and hope for an opportunity to host you again

Reinier Thanks for staying with us Sorry you encountered any issues during your visit Hopefully you will provide us another opportunity to show that is not the norm

Bradley Thanks for staying with us and venturing out Sorry for any confusion regarding a guaranteed room and stay Glad you loved your room and the area

Thank you for reviewing your recent stay and bring your experience to our attention. We are always looking for ways to improve and appreciate our guest feedback. We do hope we will see you again real soon in our great Fort Myers downtown location in the heart of the city!

Thanks for enjoying our fantastic location Sorry the refresh currently taking place caused any inconvenience on your experience

Thanks for staying with us and providing feedback about your experience Unfortunately 3rd party booking sites do not highlight the information as readily as our website Hopefully you will come back for a better experience when our refresh is complete

Thanks for staying with us and providing some wonderful feedback Our team cares and it shows each and every day Hope to see you again

Ms. Burton Please accept my apologies you experienced any disappointed in your stay We try to make each experience wonderful for all our guests Hopefully you will provide us another chance in the future

Jennifer I am really surprised by your experience It is unusual Hopefully you will provide us another chance to give you our normal guest experience

Jon Thanks for staying with us and enjoying our amazing location Please accept my apologies you were unaware the rooftop was closed Glad you still enjoyed your stay and visit to our lovely area

We appreciate you staying with us and providing some valuable feedback. Were so glad you had a great view from your room and hope to see you again when the roof top bar reopens.

Thanks for staying with us Wonderful news that you enjoyed our team, our rooms and our location Hopefully on your next visit the pool will be reopened Your feedback is appreciated

Ms. Noel While we are currently undergoing a refresh and our rooftop amenities all this information is on our website Some times booking through a 3rd party site restricts certain information Sorry for any confusion

Thanks for being a loyal guest and providing such fantastic feedback We appreciate you and look forward to seeing you again