"Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...
"Nightmarish experience. I was traveling with a friend who wanted his own room. We booked this hotel at the last minute as it was close to the NP HQs. We arrived at 7 pm to find no front desk, just a bar area that was manned by a young lady who stated that we couldn’t stay as the owner had not been paid. Then the owner called stating that it was late so we could stay and that payment could be discussed in the morning. The hotel did not have wifi as advertised, there was no running or hot water...
"After reading how in the ghetto's in Africa, you have to be careful if you are white. We decided it was near airport as stated, but in a shanty town that was with even driving 10 minutes off the main road. There were no restaurants near, if we went out, we would have had to have an escort. The young woman in charge looked at us as if we were strange due to the fact, after seeing the location, we backed out of staying in the motel. It was the best home or business in the area that we saw. But...
"After reading how in the ghetto's in Africa, you have to be careful if you are white. We decided it was near airport as stated, but in a shanty town that was with even driving 10 minutes off the main road. There were no restaurants near, if we went out, we would have had to have an escort. The young woman in charge looked at us as if we were strange due to the fact, after seeing the location, we backed out of staying in the motel. It was the best home or business in the area that we saw. But...
"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."
"Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze."
"Tilbyr ikke flyplasstransport selv om dette er oppgitt.
Rom med mye maur og medium renholdet bad.
Støy fra gaten utenfor frem til ca 01am.
Måtte bytte rom da det første manglet varmt vann.
Ansatte ikke klare over at jeg hadde booket rom.
Ansatte veldig serviceinnstilt og hyggelige."
"Tilbyr ikke flyplasstransport selv om dette er oppgitt.
Rom med mye maur og medium renholdet bad.
Støy fra gaten utenfor frem til ca 01am.
Måtte bytte rom da det første manglet varmt vann.
Ansatte ikke klare over at jeg hadde booket rom.
Ansatte veldig serviceinnstilt og hyggelige."
"I rarely leave negative reviews, but I feel it’s important to share my experience at Tommy’s Budget Rooms.
Upon arrival, I was first given the wrong room, which had a broken shower and exposed electrical cables something that felt extremely unsafe. The bed was in very poor condition, with an unpleasant smell, and the towels provided were old and worn out.
Loud music played until 4:30 a.m., making it impossible to sleep. When I approached the receptionist, he explained that he had no authority...
"I rarely leave negative reviews, but I feel it’s important to share my experience at Tommy’s Budget Rooms.
Upon arrival, I was first given the wrong room, which had a broken shower and exposed electrical cables something that felt extremely unsafe. The bed was in very poor condition, with an unpleasant smell, and the towels provided were old and worn out.
Loud music played until 4:30 a.m., making it impossible to sleep. When I approached the receptionist, he explained that he had no authority...
"The place and hotel room is generally clean. But the room can become stuffy easily. The staff are very friendly and helpful. Good value for money considering the price."
"The place and hotel room is generally clean. But the room can become stuffy easily. The staff are very friendly and helpful. Good value for money considering the price."
"The house is a 15-20’ walk from the center. Difficult to communicate with the lady (no French, little English) but her husband speaks fluent French. Excellent breakfast, clean and spacious room."
"The house is a 15-20’ walk from the center. Difficult to communicate with the lady (no French, little English) but her husband speaks fluent French. Excellent breakfast, clean and spacious room."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"I stayed here for two weeks. The location is close to the downtown area and very accessible by taxis and bikes alike. It is quite secure sitting right in front of the parliament building. The rooftop pool is a nice touch with gorgeous views over the city. The gym is quite adequate and the in-hotel restaurant had great variety as well as courteous staff. I was impressed with the fact that my room had a dishwasher, a full fridge, a full oven, and a washing machine. I’ve never had these at a hotel before and the rooms were well cleaned every day by staff. The hotel is quiet which is good for resting, and the reception staff went above and beyond to meet my needs. Kevin Kirezi at the front desk helped me order food, helped me secure transportation, and relocated my room when he detected an unpleasant odor. I’m impressed with his assertiveness, responsiveness and attentiveness to the guests at the property. Professionalism and customer service like this is worth commendation and reward/ promotion. While the rest of the staff were very accommodating and helpful, Kevin stood out. The hotel is best suited for business travelers, couples and single travelers. Given the lack of carpeting, sound echoes easily and it would not be ideal for families with babies and young children. Still, the property is kept in great condition and the needing of room keys to access floors in the elevator helps to enhance security. Several groceries and restaurants are nearby and all in all, a great hotel!"
"Beautiful property. Welcoming and kind staff, many amenities. Location is great. Rooms were excellent. Breakfast each day offered something for everyone. So many options to choose from. Jude at front desk was so helpful. Frank and Jean Pierre at the main bar went above and beyond! Cecile and the rest of the staff in the Executive Lounge were an amazing. Cecile, especially, made it a point to welcome us and offer suggestions for sites to visit. She made sure we felt at home! Vianney was also extremely helpful and accommodating, while we waited to depart for the airport. Thank you for a beautiful end to an amazing vacation!"