Tilo

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Reviews

7.6 out of 10
Good
Close to Old Port and Genoa Port Center, Tilo provides amenities such as a snack bar/deli. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, City View

A room with a red wardrobe, a red sofa, a glass coffee table, and a painting of a field of red flowers.

Deluxe Suite, City View

  • City view
  • 6 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite, Terrace, City View

A spacious bedroom with a large bed, bedside tables, a chair, and a TV.

Luxury Suite, Terrace, City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 1 Queen Sofa Bed

View all photos for Family Suite

A modern hotel room with two beds, a desk, and a chair.

Family Suite

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds, 1 Single Sofa Bed and 1 Queen Sofa Bed

View all photos for Exclusive Room, City View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Exclusive Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Business Room, City View

Room

Business Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

A bedroom with a large bed, a bedside table, a lamp, and a door with a sign.

Superior Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Located in Centro Est, a neighbourhood in Genoa, Tilo is near a metro station. Old Port and Port of Genoa Cruise Ship Terminal are worth checking out if an activity is on the agenda. Looking to enjoy an event or a game while in town? See what's happening at Fiera di Genova or Luigi Ferraris Stadium. Visit our Genoa travel guide
View more Town houses in Genoa
Map
Via XX Settembre 7/3, Genoa, GE, 16121

What's nearby

  • A historic fountain with water jets in a plaza, surrounded by ornate buildings.
    Piazza de Ferrari
    9 min walk - 0.8 km
  • A historic building with classical architecture, including columns and a statue of a man on horseback.
    Teatro Carlo Felice
    11 min walk - 1.0 km
  • An ornate hall with a central altar, elaborate frescoes, and a patterned floor.
    Palazzo Ducale
    11 min walk - 1.0 km
  • A grand hallway with ornate ceiling frescoes, large framed paintings, and a patterned floor.
    Via Garibaldi
    13 min walk - 1.1 km
  • A harbor with boats, a bridge, and historic buildings.
    Old Port
    17 min walk - 1.5 km

Getting around

  • Genoa Genova Brignole Station
    7 min walk
  • Genoa (GOA-Cristoforo Colombo)
    24 min drive

Restaurants

  • Vineria Del Mercato
    1 min walk
  • Pasticceria Tagliafico
    1 min walk
  • Don'Cola
    2 min walk
  • Il Genovese
    1 min walk
  • Brera Express Restaurant
    1 min walk

About this property

Tilo

  • Luxury affittacamere near Old Port
  • Close to Genoa Port Center, Tilo provides amenities such as a snack bar/deli. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
  • Other perks include:
    • Express check-out, express check-in and books
    • Luggage storage and smoke-free property
  • Room features
  • All guest rooms at Tilo boast comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and sound-insulated walls.
  • Extra amenities include:
    • Hypo-allergenic bedding, Egyptian cotton sheets and memory foam beds
    • Designer toiletries, bidets and hairdryers
    • Flat-screen TVs with Netflix, streaming services and premium channels
    • Mini fridges, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Snack bar/deli

Things to do

  • Books

Family friendly

  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Luggage storage
  • Virtual front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 47 steps to reach entrance
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

Pets are allowed for an extra charge of EUR 35 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 35 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Property Registration Number IT010025B4S8WJFWP9

We should mention

This property does not have any lifts
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is Tilo pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 35 per pet, per stay. Service animals are exempt from fees.

How much is parking at Tilo?

Tilo doesn't offer parking.

What time is check-in at Tilo?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Tilo?

Checkout is at 10:00 AM.

Where is Tilo located?

Located in Centro Est, this luxury affittacamere is within 1 mile (2 km) of Mercato Orientale Genova, Old Port and Genoa Port Center. Port of Genoa Cruise Ship Terminal is 1.9 mi (3 km) away. Genoa Genova Brignole Station is 7 minutes by foot and Genoa Piazza Principe Station is 29 minutes.

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Reviews

Tilo Reviews

7.6

Good

9.0

Cleanliness

7.4

Amenities

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 10 out of 21 reviews
Rating 8 - Good. 3 out of 21 reviews
Rating 6 - Okay. 3 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 2 out of 21 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We have been really happy of our stay in the « Dolce far niente » suite. The location of the place is fantastic, on the main street for shopping, closed to buses, restaurants, cafe… The room was very clean and big and comfortable. It was a bit challenging at the beginning to do the on line check in by ourself, then it was really nice. The team is very reactive to answer our questions. They gave us excellent advises about tours and places to go and they have been very nice and professionals. I will definitely recommande this place for the location, the clean, large and comfortable rooms with a closet for all people and an iron and a boiler, the kindness of the people working there and the beautiful open area with the big cough and table. Wish you a nice stay as well.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of property. Large room. Full sized kitchen, huge bathroom with bathtub, decent sized foyer/entry and large bedroom.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
The property has no front desk, but staff replied quickly to text messages and were very helpful and friendly. There is no lift, so getting to the property requires one to climb many 50 stairs, which is a concern if one has heavy luggage, one is tired or one has even the slightest mobility issue. If it is all of the aforesaid, it is a real challenge getting in and out of the property. The room was nice and spacious, but two of the beds were in a loft which required even more climbing up a spiral staircase. If you are young and fit, this is a very nice place to stay, but if mobility can be a concern, this property may pose a challenge.
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
AC not enough, private bedroom but not apartment , steps later we found on details , if you get luggage is a problem . Nothing confortable at least the bedroom for my booking
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

❤️
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Regrettable. Charged me twice despite cancelling the initial booking in the grace period. For 3 weeks I have been trying for a refund and nothing yet.
Stayed 3 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
First of all, the check-in process was a hassle, and it took an hour to find the gate, room access, and room key. No one was there to help us, and no one at the property was answering the phone! Even they did not return the phone call. Second, the AC was not cooling the room at all; it was working, but it was not providing cool air. Ac was placed on top of the bed exactly blowing air to your body!!! Overall, great location, but I do not recommend this place.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
The location is great and the room itself was nice and even charming, but I wouldn’t stay here again: - The check-in website takes a long time to fill out b/c country fields don’t populate correctly. We had to try about 5 times for each, and there are many (Country where passport issued, country of residence, etc. for each person). - The web link to get in front door for the first time didn’t work and told us the function wasn’t available. The alternate method (code to lock box) also didn’t work. The company did respond and we got in, but it took a while. - The wifi in the room was terrible to the point of being almost entirely unusable. - The bathroom has a tub, but there is no shower curtain or barrier and you have to hold the shower head (attempting not to spray everywhere). - Biggest issue: There are people onsite who are clearly staff, but when you walk through the common areas they don’t say hello and studiously avoid eye contact. It’s very strange and uncomfortable and makes you feel like you’re invading their space. I understand it’s not a hotel, but some basic courtesy would be nice. - I could do without the repeated reminders that if you leave the door propped open, check out late, etc. you will be charged $200. It’s fine to post policies, but it’s a bit of overkill, especially combined with the unwelcoming staff. All in all, it was a very strange experience.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Tres bien situé et très comfortable
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Camera spaziosa, confortevole, pulita, calda anche in pieno inverno. Pozione centrale a Genova in via XX Settembre. Consigliatissimo.
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Staff & service

Frais imprévus, difficile à trouver

La chambre d'hote est difficile à trouver, c'est très mal indiqué. De plus, les 15€ de taxe de séjour se transforment en 30€ de taxe de la ville à régler impérativement via un site internet douteux par carte bancaire. Après avoir cherché l'hébergement pendant 1h, nous avons tenté de rentrer pendant 1h et c'est une cliente qui nous à ouvert. Il n'y a aucune réception
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O apartamento está localizado em uma região vibrante, cercado por restaurantes, lojas e um supermercado, garantindo total conveniência. Os ambientes são amplos, impecavelmente limpos e de alto padrão, oferecendo conforto e praticidade em cada detalhe. Totalmente equipado, o apartamento proporciona uma experiência acolhedora e funcional.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top séjour !

Top séjour chez Tilo, bon rapport qualité/prix. La chambre Ferrari nous a bien convenu pour 3. Bon service. Instructions claires et simples disponibles par email. Je recommande.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

3 nætter

Der var skimmelsvamp i vindueskarmen. Udover det, var der ikke varmt vand i bruseren som i øvrigt også var i stykker. Elendigt bad. Udover det, så var der ikke billeder af værelset, da vi bookede, så det var ikke muligt at se værelset, men der var kun fotos af foyeren. Sødt personale.
Skimmelsvamp
Skimmelsvamp
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stelle per posizione, pulizia e cortesia.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025