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Ulasan untuk Hotel 19 Penang

2.5 out of 5
Hotel 19 Penang
No 19, Weld Quay, Georgetown, George Town, Penang

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 17 dari 67 ulasan" "
Penilaian 8 - Bagus. 25 dari 67 ulasan" "
Penilaian 6 - Cukup Baik. 20 dari 67 ulasan" "
Penilaian 4 - Buruk. 3 dari 67 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 67 ulasan" "

8,2/10

Kebersihan

7,0/10

Staf & layanan

7,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

S KANAKIAH

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Big room with minimum sofa seating. Hard bed and pillow. Bathroom dimly lit difficult for shaving. Minimum TV channel. No water dispenser outside. Seaview rooms ver noisy due to facing road with speed breaker stripes.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

mew keng

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Gregory

Bepergian bersama teman
Tidak Disukai: Staf & layanan
The front desk person could not communicate One room key so you couldnt leave air con on to cool the wee hot box when you went out The toilet nearly fell over when you sat on it Had to ask for wifi password The listing said there was a safe but there wasnt The noise from the road was very loud When calling reception from room or mobile there was no answer
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Georgetown visit
Very good hotel with nice bathroom and bedroom Unfortunately the foot ferry from butterworth drops you about a 10 min walk up the road. Be careful of traffic You have to pay for tourist tax so I would advise you to get a receipt for this as I was nearly charged twice
Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel was across the street from a buss turminal. There was a Free "CAT" buss that circled the George Town area that we used daily. The hotel was located on the mian foad that circled the Panang Island making it easy to go and see everything we wanted. Hotel staff was friendly,wonderful and spoke English with us. They were accomidating when asked for extra towels, ice, etc. Plenty of hot water for showers and room was air conditioned. Very confortable and the price was good--we needed two rooms for the 3 adults.
Menginap 5 malam pada bulan April 2023

6/10 Cukup Baik

Naofumi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
ホテル自体は快適ですが、外の道路がうるさいので寝るのに支障があります。ホテルは割りに清潔でグッドでした。
Tanggapan dari Suzkei pada tanggal 6 Feb 2023
ご宿泊いただきありがとうございますまたのお越しを心よりお待ちしております

10/10 Sangat Bagus

Wei Bin, NewYork

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
还不错，位置也很方便
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Suzkei pada tanggal 19 Nov 2022
謝謝下次見祝你今天過得愉快

10/10 Sangat Bagus

Valentine

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Non smoking hotel, but smokers still smoke inside rooms. Staff were helpful to relocate.
Menginap 6 malam pada bulan November 2022
Tanggapan dari s pada tanggal 19 Nov 2022
Thank you See you next time Have a nice day

8/10 Bagus

Herve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Correct
Accueil correct, la chambre était confortable sauf au niveau de l’isolation par les fenêtres (sans double vitrage) donnant sut une rue à grande circulation. Nous avons pu changer de chambre sans problème. Petit déjeuner très frugal ! Emplacement correct. Mais l’hôtel dégageait une tristesse, bien que moderne et bien équipé.
Menginap 4 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location.
Menginap 3 malam pada bulan Juli 2019

10/10 Sangat Bagus

BeBeishak, Manitoba

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Hidden gem. Everything about this hotel is perfect. Location, parking space, staff, room. Will definitely recommend this hotel
Menginap 1 malam pada bulan Juli 2019

2/10 Sangat Buruk

Chandran

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Regret
Breakfast finished by 9.30am, nothing much left but yet charged RM22 for additional children. Charged additional RM 40 for a child but neva even give any extra beds or anything... Then y charged additional?
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari hotel19 pada tanggal 3 Jul 2019
Dear Chandran, Greeting from Hotel 19. Thank you for choosing us for your stay. We would like to apologized for the bad experience that you have and we would like to thank you for the feedback. With this we will improved in future

8/10 Bagus

HUNG MIN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
挺不錯的飯店
地點方便，巴士站就在對面，可步行至舊城區逛，早餐一般般。
Menginap 2 malam pada bulan Mei 2019

8/10 Bagus

Melisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall ok
The room was ok (nice, beautifull and clean). Breakfast menu ok. The location was very strategic, in front of Jeti rapidpenang terminal. One flaw is I felt intimidated when had a breakfast there, because the waitress always keep her eyes on me (I had a breakfast for two days there and I always had the same situation), like she was very insecure with me. What's wrong with me?? 😢
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari Nazer pada tanggal 30 Apr 2019
Dear Ms.Melissa, Greeting from Hotel 19, Thank you for staying with us and thank you for you feedback regard to our hotel. We are so glad that you happy staying with us. Regards to the waitress we will look in to this matter. As this is very important for us. Thank you for sharing this feedback with us. We would like to apologized for the behavior of our staff. Hope to see you again in future.

8/10 Bagus

Markus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2019

6/10 Cukup Baik

Nk

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Convenient location. Ferry pier is across from the hotel, close to attractions and lots of food choices. Has all the amenities that I needed for one night.
Menginap 1 malam pada bulan Oktober 2018

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bad breakfast / No internet/No customer service
When we checked in the lady at reception told us we only had one room booked, when we actually had 2 rooms booked. After some time I told her to check if it was under a different name , which it was I had to suggest this to her , she made no suggestions apart from telling me to contact Expedia as I had booked with them. The rooms given to us were quite small. The internet does not work in the bedrooms therefore you have to be in the lobby, embarrassing with guests from hotel sitting in lobby using the Internet. After a few complaints about the Internet we were moved to the fifth floor as they told us the wifi was better on that floor, BUT IT WAS NOT. Could not be bothered to go up and down to complain about it. The breakfast is very very basic, although the kitchen staff were helpful and made us omelettes on request. If you are a westerner be prepared to have only coffee/tea /toast and eggs, rest is noodles with sauce. Reception staff don't speak good English , we asked the man to tell us the name of the local ferry port he did not know and made no attempt to help with it, and as the Internet did not work we asked if he could order us Grab, like uber, and he had same problem loading the internet, but he made no other attempt to help us to get to the ferry port .
Menginap 3 malam pada bulan Agustus 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Nice room in convenient location
Well done basic hotel room with great shower facilities. Staff were unhelpful bordering on rude at times. When we arrived there were no towels or toilet paper in room. We alerted the staff to this but had to ask again several hours later. Hotel is very convenient for public transport and tourist attractions. Nazzeera's cafe round the corner is lovely and provides an excellent breakfast for just 10RM compared to the disappointing breakfast at hotel 19.
Menginap 2 malam pada bulan Agustus 2018

6/10 Cukup Baik

Chandran

Tidak Disukai: Staf & layanan
Never go there again
The wifi not good at all,very slow and hardly got connected,coz of that my work got pending. Breakfast seriously sucks and charged RM15 for children. There is no extra pillows as stated 1 child allowed.
Menginap 1 malam pada bulan Agustus 2018

10/10 Sangat Bagus

Weiwei, Taiwan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
交通方便 離景點也不遠的住宿地點 價格也很合理 有機會會再次入住
Menginap 3 malam pada bulan Juli 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Convenient location, many hawker stall or restaurant nearby within walking distance but is tourist class. Unable to find the convenience store nearby. Very limited variety of breakfast.
Menginap 1 malam pada bulan Juni 2018

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Watchout for the lady that controls your breakfast
She is always checking the food. And if you don't eat the way that she wants you to eat she will be there to tell you what to do. Again watchout for that lady
Menginap 2 malam pada bulan Juni 2018

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2018
Tanggapan dari V.G. pada tanggal 12 Mar 2018
Thanks for staying with us. We really appreciate your rating. We are looking forward to seeing you again.

8/10 Bagus

Martin

Disukai: Kebersihan, kondisi & fasilitas properti
Location directly next to the ferry stop, and very central. Service personal is friendly, but could improve (did not respond to phone call, WiFi was not working on our first day). Rooms are clean and totally fine for this price level
Menginap 2 malam pada bulan Februari 2018
Tanggapan dari V.G. pada tanggal 9 Mar 2018
Thanks for staying with us. We really appreciate your feedback and will try our best to improve the WiFi and staff training to be more responsive to phone calls. We are looking forward to seeing you again.

8/10 Bagus

peter, singapore

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Indelicate and condescending supervisor
When the room safe-deposit box cannot reopens, was told not to used it anymore, as she is not always available to reopen it if the deposit box fail again! What an objective answer and condescending staff and a supervisor too.
Menginap 2 malam pada bulan Desember 2017
Tanggapan dari Allan pada tanggal 7 Feb 2018
Thank you very much for taking the time to write about your stay at Hotel 19, Penang. Please accept my heartfelt apologies for all the issues you have mentioned. I have already highlighted it with my staffs and made some adjustments to improve the overall experience of our guests. Again, thank you for highlighting your concerns, rest assured the that everything have been dealt with accordingly. I do hope to see you again in the future so you could witness the improvements Regards Allan Benjamin De Souza Hotel Manager

8/10 Bagus

Miguel

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Boa localização
Menginap 1 malam pada bulan September 2017

10/10 Sangat Bagus

Pamela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Transport and food an easy walk.
After a not so happy room check in, the second day brought some good results and the remainder of 5 nights at Hotel 19 were very comfortable. Thank you to the staff and particularly Alice.
Menginap 5 malam pada bulan Juli 2017

6/10 Cukup Baik

Hankyo

Tidak Disukai: Staf & layanan
깨끗한 호텔
새로 지어진 호텔이라 깨끗하고 페리에서 내리면 바로 앞에 있고 버스터미널 바로 앞이라 편합니다. 그러나 아침식사는 별로 권하고 싶지 않아요. 카운터 직원 약간 딱딱한 표정이고 호텔 주변 썰렁합니다. 죠지타운 위치라 호텔 뒤쪽으로 5분 정도 걸으면 죠지타운이라 좋아요.
Menginap 1 malam pada bulan Juli 2017

6/10 Cukup Baik

Louise, Kuala Lumpur

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Within walked distance in Heritage zone.
1) House keeping no provide face towels, until we checked out mentioned about it, the registra admitted they knew about it. We were supposed better served, right? 2) Counter Registra not that informative to brief us about after 11.30am check out time, will blocked us to enter our room when we came back at 12pm. Is only 30 mins. Why no brief us abt the room blocking ? 3) No provide breakfast voucher to us, we realised they was breakfast in the morning, another staff asked for voucher from us. Actually should use voucher or no need ? 4) Breakfast food not that fresh and sumptous. Should be better.
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tolles Zimmer
Sehr gut gelegenes Hotel mit toller Aussicht und schönem Zimmer

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice hotel.
Very comfortable and new hotel, had a great sray, staff very helpful, great room, nice view, breakfast could be a improved but would definitely stay again.

8/10 Bagus

nao, tokyo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good
Good location and nice view. Clean rooms and friendly staff.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean, comfortable, and very convenient.
Efficient, clean, updated hotel with very simple tasteful décor. Located directly across from the bus and ferry terminal, and very short walk to Clan Jetties, and Little India.

10/10 Sangat Bagus

michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good

6/10 Cukup Baik

william

Nobody at the Reception to refund our deposit!
Nobody was at the Reception Desk on the morning of our check-out Feb 18th. We couldn't wait around because we have to catch the 6am ferry to Butterworth to make the 7.20am train to KL to make our flight back to the US. At KL, we called the Manager, Alice. She explained that the Receptionist was at their other sister hotel running errands that morning. I emailed the manager my nice in JB's info for Alice to send the refund check to. Not getting any response, 2 days ago I followed up with another email with my niece's Maybank account so the manager, Alice could make a direct deposit of our MYR 50 deposit. Up to today still, no response. Hotels.com need to be aware that the management of Hotel 19 is not returning our deposit. Do something. The day before, I spoke to the housekeeping staff. Apparently he is the only one taking care of 47 units. Poor guy. But for us 2 persons, only 1 set of toiletries was given. My guess is on the morning of our check-out, the Receptionist was picking up Guests Breakfast Buffet to make the 7am Breakfast for Guest since the Alice herself said it is prepared off site.

6/10 Cukup Baik

tk, Minneapolis, MN

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Nice, minimal hotel
Location is great for walking to Chinatown. The room was comfortable and clean. Only two complaints: the breakfast included with the room was terrible. We only tried it the first day and after that chose to go out for breakfast. The internet situation is sketchy. You get user id/passwords that expire and only work for one device. You constantly have to keep logging in with user id/password.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Across from ferry jeti and bus hub.
Very central location to every where. Lots of eatery nearby.

8/10 Bagus

Christoph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient and clean hotel
George Town is well worth an extended stay and this hotel is a great base to start from. Located ideally to arrive from the airport, to explore George Town and Penang and to make the short trip to Langkawi. Staff was nice and helpful, the room was clean and well-equipped. Despite facing a major road, the windows keep out most of the noise and the curtains keep the room dark at night. Would come back any time. They should just upgrade the breakfast somewhat.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good position to explore Georgtown and Penang.
Very slow internet, breakfast very basic for western tastes. Reception staff do not know nothing about local area and not able to really help to explore the city. Nice and clean room, good AC. 10 minutes walk to ferry jetty.

8/10 Bagus

Eric John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Value for money
You get what you pay for. Good location as it is close to the ferry terminal and the bus hub.

8/10 Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Two Nights in Penang (George Town area)
I arrived late and the front desk employee checked me in efficiently, so I can get to my room quickly. The staff is incredibly helpful and the breakfast buffet is delicious. The Wifi is great and the room is very comfortable (both the bed, the AC, and the bathroom space).

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirty rooms - rude staff - noisy place
Good location, next Armenian street attractions, but on a busy and noisy major road. The elevator smells terribly like being marked by cats, while no pets are allowed. The services, breakfast and room cleanness are all bad. The staff was rud and not resposive to requests to clean up the room or change towels.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
convenient hotel very close to the jetty
A very comfortable one night stay. Friendly and helpful staff and a decent breakfast.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Clean and comfy
Hotel was great and clean. Suprisingly wonderful for a hotel that rate. Bang for every buck spent. Parking is limited though, but otherwise everything else was good. The area might be congested with traffic in certain hours so getting to the hotel might get a little tricky. Alot of attractions nearby which are mostly walking distance

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Convenient but noisy due to construction near by, my room no air cond remote.., very limited parking

10/10 Sangat Bagus

Lyn, Brisbane Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room nicely decorated and presented
We stayed for 4 nights the hotel is only a few years old so everything was in good order. The room was very clean and well presented. The bathroom was spacious with good water pressure.

8/10 Bagus

Dominique, Serris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent mais check-in et out très penible
Excellent. La personne qui assiste pour le petit dej est super sympa et donne de tres bons conseils. Ne pas hesiter a discuter avec elle, elle parle bien l'anglais. Gros point noir: le côté administratif du check-in et check-out !!! Le staff pour s'enregistrer est froid. De plus, J'ai prolongé de 2 journees sur hotels.com et ils n'avaient pas reçu la confirmation. Notre check-out fut epique ! Je leur ai transmismon mail de confirmation ecrit en français mais ils étaient dubitatifs. Un Uber nous attendait pour aller au terminal de bus au sud, nous les avons laissé avec leur problème.

8/10 Bagus

Michael, Kolding

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
OK hotel nær færgeterminalen
Ok hotel med pænt rent værelse. Dog meget støj fra gaden.

6/10 Cukup Baik

Yoshiaki, Miyagi

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
立地はGood
フェリーターミナル間近で観光名所にも近い。立地条件はかなりいいが、夜中の道路が騒がしい。ホテル側の責任では無いですが。。。