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Ulasan untuk Antonia's House

Antonia's House
Damvergi 19, Rethymno, Crete

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 1 dari 2 ulasan" "
Penilaian 8 - Bagus. 0 dari 2 ulasan" "
Penilaian 6 - Cukup Baik. 0 dari 2 ulasan" "
Penilaian 4 - Buruk. 0 dari 2 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 2 ulasan" "

10/10

Kebersihan

5,0/10

Staf & layanan

10/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We booked a two bedroom suite for May 5, one night, for 4 people. We didn’t know this is actually not a hotel, got there in the afternoon, found nobody, the door was locked. When finally a girl came, showed us the unit, it’s one room with an elevated space that has another bed. The room has a strong chemical smell as the girl has a hair salon next door. We ended up not staying there, found another small nice hotel. I got email with check in instruction on May 8, three days after the day we supposed to stay. This is a terrible place, dark and dingy, only three rooms, downstairs has no window at all. The listing is very misleading!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Mia pada tanggal 9 Mei 2023
Dear Reviewer,We are sorry to hear about your experience and we apologize for any inconvenience caused. However, we would like to clarify some of the points you have made in your review.Firstly, we would like to clarify that we clearly state on our website that we are not a hotel and that we operate a separate building. As for the check-in instructions, they are sent to our guests a few days before their stay, and we apologize if there was any confusion about this.Regarding the room you stayed in, the "red room," we can confirm that it is located in a separate building from the hair salon and there is no chemical smell present in the room. Additionally, we would like to mention that we take great pride in maintaining a clean and pleasant environment for our guests.We understand that our establishment may not have met your expectations, and we are sorry for that. However, we do not appreciate the false accusations and misrepresentations made in your review. We take our reputation very seriously and we do not tolerate such behavior.Once again, we apologize for any inconvenience caused and we wish you all the best in your future travels.Sincerely,

10/10 Sangat Bagus

MEGAN

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay at Antonia’s house. The location is amazing if you want to be right in the heart of the old town, the only downside is that it is very difficult to find parking in the area so we just opted to pay 15 euros for the day and leave it in a nearby car park. All of the wonderful bars, shops and restaurants are a stroll away from this property so we didn’t need our car at all once we arrived. The apartment was very spacious and so uniquely decorated. It had a real old world feel to it while still having all the modern amenities you enjoy like a smart tv with Netflix. There was a nice big kitchen at the entrance of the property guests could use and a lovely rooftop patio for communal use as well. We will definitely try to stay here again when we go back to Rethymno. Our family of 4 gives to it two thumbs up!
Menginap 1 malam pada bulan Agustus 2022