"We really liked our two weeks at the hotel. my wife and I. I was however more than slightly unhappy by the lack of heating in the pools, which I reported through Expedia as well as not being offered a VIP upgrade or a few hours late checkout. The hotel guest services came back to me within hours and while it didn't make the pools warmer it did make us feel hugely better. Part of the remedy included the later checkout.
I have to say the hotel restaurants have a have fantastically extensive menus with dishes which are genuinely fresh and well prepared. With staff who were always polite and flawless in their services. Added to which the hotel IT system clearly worked very well as the staff at a restaurant or bar would ask how was such a thing we had asked about relating to our minibar for example. It made us feel that what we said mattered and was being taken seriously.
The other thing to keep in mind is that the hotel offers a really extensive range of activities which you need to log onto the app to know about. These including but not limited to, shooting, archery, cooking, mixing drinks, tennis. The list really is long.
This was the first time we have stayed at a Secrets hotel, and we think it may not be our last. I would certainly recommend the Lanzarote Secrets."
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