Search Family-Friendly Hotels in Gurnee

"Breakfast had many options to choose from, even had chocolate waffle batter along with the regular batter. The hotel room was an average type room. The fan in the bathroom didn't work, it sounded like it was going to fall off the ceiling. We didn't use the pool/hot tub, as you needed to ask the front desk staff for an access key."

"Our first room was very dirty and the head board was completely broken from the wall. I brought this to the attention of management and they promptly moved us to an upgraded room that was very clean. I appreciated the quick resolution. The complimentary cooked hot breakfast and omelette station was also very nice. "

"Clean room this time! Theres 2 girls that work the desk the younger one in the morning doesnt have much of a clue of whats going on or her job capabilities. Ive stayed here a couple times and once i wanted to check in early she made me wait 3 hours "to clean the room" only to get into a bed thay had a giant fresh blood stain. The other girl in the evening is extremely accommodating, nice, i personaly think she goes above and beyond and is just so refreshing. Whoever the morning gal is you should consider re-training in hospitality and perhaps honesty. Because the room i waited for i can assure you was not cleaned. The sheets were simply turned."

"This particular Hyatt Regency is in a terrible need of complete renovation. The room I stayed in had HVAC issues and plumbing problems. Tacky old decor makes a place very unpleasant looking. There are better options in the area."

"Stay"

"Great price and clean"

"Only one ice maker working, staff has changed not as friendly. Stay here many times no more "

"this places was so good"

"I chose this hotel because it was close to my workplace. I stayed there for 5 nights and it was okay. The only complaints are the breakfast bar didn’t taste healthy so I stopped eating there and I wish the staff would clean my room and change bed sheets and towels often. I had to go to the front desk to ask for clean towels almost everyday. "