Hakone hotel guide. Prince Hotels hotel in Hakone, Kanagawa Prefecture

"One of the best stays of my life"

"Lovely staff and wonderfully calming property. Appreciate that it retained it's historical charm and interesting to see the Japanese and western/colonial influence. Private transportation was also provided for any short treks. Very thoughtful. "

"We nooked 3 rooms with private onsen for our family trip. The room was beautiful and relaxing. The bed and pillows were a bit hard for my taste, but we were so relaxed after the bath that we slept well. The included dinner was amazing with delicious, beautifully presented plates. The morning breakfast was buffet style with a variety of foods to choose. Many of the staff spoke English and they were all accommodating and friendly "

"This hotel offers great view and situated in a quiet environment. We enjoyed our stay and outdoor hot spring there. The only drawback is that it could be a bit crowded in the eating area (buffet) depending on when you go there."

"I’m born and raised in Japan but currently living in the US. I have experienced nice Onsen hotels, but this is the best. I’m pretty sure that I’ll come back to this place!!"

"Appreciate free drinks after 3PM and beers Etc, after 7PM. Fantastic breakfast. Very kind staffs. Very comfortable and considerate hotel. Tiny thing one chair will be nice addition."

"The room was cozy, the outdoor Onsen was fantastic. We love the privacy and the Mountain View. The staff was well trained and extremely helpful, especially the food servers. We enjoyed every moment of our two night stay. One issue that can be improved is the lack of a shuttle service for the guests. The Ryokan is on a rather steep slope and dragging our luggage back and forth was a real choir. Difficult to get a taxi from the Ryokan and the shuttle bus was not readily available. The Ryokan should have a van and a driver to ferry people back and forth between the Ryokan and the town. Charge a bit more to cover the cost, we for one, will gladly pay for the convenience! Overall, well done, and thanks. "

"Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times. "