"Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...
"Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right...
"What a great experience! Shameera and crew were so hospitable and made sure we had everything we needed. As we checked in, a pot of tea and snacks were brought in. The villa is very spacious and had everything we needed. The location is amazing - sunrise was unreal. The daily breakfast was amazing as well. Couldn't have picked a better place to stay! "
"What a great experience! Shameera and crew were so hospitable and made sure we had everything we needed. As we checked in, a pot of tea and snacks were brought in. The villa is very spacious and had everything we needed. The location is amazing - sunrise was unreal. The daily breakfast was amazing as well. Couldn't have picked a better place to stay! "
"Very helpful and sweet staff. Beautiful and peaceful location. A bit out in nowhere, but staff helped to order transportation when we needed to go out "
"Very helpful and sweet staff. Beautiful and peaceful location. A bit out in nowhere, but staff helped to order transportation when we needed to go out "
"The host was surprised to see us arriving........first time ever happening.
room was, of course not ready, no wifi, bathroom in a terrible condition, breakfast was a joke compare to other hotels we have been, I don't even know if it was a real hotel."
"The host was surprised to see us arriving........first time ever happening.
room was, of course not ready, no wifi, bathroom in a terrible condition, breakfast was a joke compare to other hotels we have been, I don't even know if it was a real hotel."
"This small and charming hotel sits high upon the hill, overlooking a nearby village and the Oliphant Tea Factory. It's a quiet location, with stunning rooms - which is a welcome change if you're staying mostly in guest houses or big resorts. The staff goes out of their way to make sure everything is perfect, and the sounds and smells of nature were great - if you like the sound of birds chirping, this is a place for you. There's one tree with tons of them (they said 1,000 but I couldn't wrap my...
"This small and charming hotel sits high upon the hill, overlooking a nearby village and the Oliphant Tea Factory. It's a quiet location, with stunning rooms - which is a welcome change if you're staying mostly in guest houses or big resorts. The staff goes out of their way to make sure everything is perfect, and the sounds and smells of nature were great - if you like the sound of birds chirping, this is a place for you. There's one tree with tons of them (they said 1,000 but I couldn't wrap my...
"A beautiful property nestled in the jungle. The views were amazing and the sounds of the rushing river were super relaxing. The rooms were big and airy. There is no air conditioning but some ceiling fans that do the job perfectly (we were never too hot at night) - the pool with the river view in room 10 was spectacular. We enjoyed the food and the service was really nice and kind. Ashley is a character and brings some personality to the table. It’s very isolated but it’s possible to get a Tuktuk...
"A beautiful property nestled in the jungle. The views were amazing and the sounds of the rushing river were super relaxing. The rooms were big and airy. There is no air conditioning but some ceiling fans that do the job perfectly (we were never too hot at night) - the pool with the river view in room 10 was spectacular. We enjoyed the food and the service was really nice and kind. Ashley is a character and brings some personality to the table. It’s very isolated but it’s possible to get a Tuktuk...
"This hotel has up side and quite a bit down sides.
The big up side is the breathtaking view and the perfect staff (Gadjen).
The down sides are both the fact that in order to go to Ella you must take a tuktuk.
The owner taking advantage of the hotel isolation from the city and chrges unusually expensive rate for
breakfast, whuch we were not informed in advance. 2 family breakfast cost as much as a night's stay in the hotel."
"This hotel has up side and quite a bit down sides.
The big up side is the breathtaking view and the perfect staff (Gadjen).
The down sides are both the fact that in order to go to Ella you must take a tuktuk.
The owner taking advantage of the hotel isolation from the city and chrges unusually expensive rate for
breakfast, whuch we were not informed in advance. 2 family breakfast cost as much as a night's stay in the hotel."
"Beautiful place with very friendly and proactive staff... Vijay was star of the place... the food was well cooked and we ended up licking our fingers in the end... must try the chicken curry... it’s a perfect place if you want to cut of from the world "
"Beautiful place with very friendly and proactive staff... Vijay was star of the place... the food was well cooked and we ended up licking our fingers in the end... must try the chicken curry... it’s a perfect place if you want to cut of from the world "
"We loved our stay at Kandy Shady Trees thanks to the very welcoming and accommodating nature of our hosts. The room we stayed in was large and very comfortable and breakfast was fresh and substantial. The location is up a steep hill (we took a tuk tuk up and down it) but could be walked. Views from the property were great and it was in close proximity to central Kandy and many worth visiting sites. Our host also accommodated us by driving us to local sites for a very reasonable fee. He was...
"We loved our stay at Kandy Shady Trees thanks to the very welcoming and accommodating nature of our hosts. The room we stayed in was large and very comfortable and breakfast was fresh and substantial. The location is up a steep hill (we took a tuk tuk up and down it) but could be walked. Views from the property were great and it was in close proximity to central Kandy and many worth visiting sites. Our host also accommodated us by driving us to local sites for a very reasonable fee. He was...
"Tolles Hotel mit netten und hilfbereiten Mitarbeiterin. Hatten sogar Glück und haben ein Upgrade auf ein besseres Zimmer bekommen und deswegen den wunderschönen Blick."
"Tolles Hotel mit netten und hilfbereiten Mitarbeiterin. Hatten sogar Glück und haben ein Upgrade auf ein besseres Zimmer bekommen und deswegen den wunderschönen Blick."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"Great stay at Cinnamon Citadel Kandy. Great clean spacious comfy rooms. Staff were amazing in all areas. Great drinks and buffet. Great chilling around the pool with plenty of comfy day beds. Would definitely stay again.
🌟🌟🌟🌟🌟"
"All facilities excellent
Only suggestions
Liquid soap in bathroom instead of bars of soap
Bath could do with grab bars or a bath mat
Otherwise a beautiful location with stunning views "
"Nice place, good service.
Not many sun loungers at the pool.
Sad to hear that the leftovers from the buffet are thrown out and not given to the ones in need. Try to reduce food waste, and at the same time do something good for the ones without much."
"Large, modern and well equipped room with beautiful views over the city and a small balcony. The restaurant and bar area is very pleasant, on the rooftop with great views. Food is a little hit and miss. Just worth noting that prices on the menu don’t include taxes. When these are included, this, together with service, adds a third to the bill. This is really misleading and could be easily fixed. Excellent value overall though. "
"We had a fantastic stay at this hotel. The views overlooking Kandy were stunning and made every moment feel special. The breakfast was fresh, generous, and a great start to each day. Its close location to the train station was incredibly convenient. A great place to stay with excellent value and comfort."