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West Lake State Guest House

5.0 star property
Travelers discover scenic West Lake views through ecotours and boat excursions, then find balance with Pilates classes that blend strength and serenity

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West Lake State Guest House offers a peaceful retreat near West Lake and Lingyin Temple. Enjoy shops, an indoor pool, marina, spa with reflexology and body scrubs, fitness center with Pilates and exercise classes, and three Chinese restaurants.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

At check-in, guests must provide a negative COVID-19 test result

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 280.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 147 for adults and from CNY 74 for children
  • Rollaway bed fee: CNY 280.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does West Lake State Guest House have a pool?

Yes, this property has an indoor pool.

Is West Lake State Guest House pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake State Guest House?

Self-parking and extended parking are free at this property.

What time is check-in at West Lake State Guest House?

Check-in start time: 2:00 PM; check-in end time: noon.

What time is check-out at West Lake State Guest House?

Checkout is at noon.

Where is West Lake State Guest House located?

This family-friendly Hangzhou hotel is located in the historical district, within 3 mi (5 km) of West Lake, Zhejiang University Yuquan Campus and Lingyin Temple. Broken Bridge and Wushan Night Market are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 98 out of 120 reviews
Rating 8 - Good. 16 out of 120 reviews
Rating 6 - Okay. 3 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 1 out of 120 reviews

Reviews

Verified

10/10 Excellent

jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境很好，设施齐全，早餐和自主餐味道很好，价格也算合理，值得入住
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Yu Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
仿佛回到古時的西湖，沒有人擠人，不會嘈雜，寧靜又悠閒漫步其間。下次还會再來。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Chungni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常幽静的酒店。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Yu Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great experience with West Lake State Guest House

The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
餐飲精緻美味，庭院本身就是景點，服務人員很專業，不愧是接待外賓的場所
Stayed 3 nights in Nov 2019
Verified

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic hidden gem

It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Dukhyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

서호 힐링

서호 주위에 너무 한적하며 아름다운 숙소 였습니다 직원들도 친절하며 힐링할 수 있는 시간이었습니다
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Siu ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旅遊西湖必住

房間較舊。水喉花灑殘舊漏水。 園區環境優美、服務好！
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

HY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Beautiful place, poor service

The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Zhening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and outstanding service.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden like setting. Nice rooms; would even be nicer with larger (more modern) windows.
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

Bao Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美，無與倫比
Stayed 2 nights in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

风景绝佳，室内空气有待改善

酒店园林景观优美，西湖美景尽收眼底。餐厅食物不错，服务有待加强。可惜室内大厅使用的空气清新剂味道像杀虫剂，引发过敏反应，希望能改善
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Beautiful garden in hotel, room is clean and organized . Staff are very nice ,friendly and helpful.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with beautiful landscape. Good breakfast with lots of choices and superior quality.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent location, a nature dreamland Choose new buildings if possible we stayed in no 7 with lake view and were very satisfied
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Chunhao

Liked: Cleanliness, staff & service, property conditions & facilities
本次住宿8號樓，因家庭旅遊訂兩間房，入住時前枱貼心安排連通房，房間很棒，整體服務也很好。最喜歡的是飯店本身自帶的庭園及西湖景觀，不用人擠人就可以悠閒的享受美景，真是太棒了！下次來還是會選擇這裡。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

葱葱

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location - it’s part of the west lake. No need to go out to the lake at all!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds in good location. G20 was held there. Very interesting.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Wonderful experience staying at West Lake Guest House in Hangzhou. Hotel staffs were incredibly helpful and nice! Will certainly return in the future.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Travelers from USA

Beautiful environments but stayed in different building, needs golf car to transfer from one building to another, course inconvenience for people to go even to the restaurant for breakfast unless you stay in the main building. That’s why we have to pay additional to upgrade to the main building.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Wei

Liked: Cleanliness, staff & service, room comfort
It is not so convenient if you have a car. There are not so many restaurants nearby. The room need remodeled as a five star hotel. The breakfast and dinner buffets are just so-so. But if you want to enjoy a quiet and joyful time nearby the west lake and you don't like the crowd, it is the best place. It is very private. The garden and lake views are very beautiful and impressive. The service is good. They brought us the ginger tea because they heard my husband coughed inside the room. That is sweet.
Stayed 2 nights in Nov 2018