Cottages in Harford County

"Saturday morning engineer, Friday evening restaurant server, morning housekeeping staffer and Front desk staff after 6 was horroble...the worst. I've never experienced such a service so alienating in my life. Front desk doesnt pick up the phones or ask you to hold and never come back. Restaurant server walked passed me so many times to give attention to this White family that I had to demand 2 menus, water, service, etc. I asked where could I sit and this Black older man (tall) ignored me so badly that other customers were attentive and startled. The room was tended to but there were no replacement of bath linen just old dirty used bath linen were left to reuse. I had to get dressed in the hallway because engineering took too long to come to fix the AC. Then he gets smart with me while I'm preparing to get dressed drenched in sweat and Im headed to bury my uncle. I will spread the news of the poor customer service of this hotel."

"Location was perfect and rooms were clean. Only problem I had was I booked two seperate rooms, we arrived about 5pm and had to wait for ONE room as two weren’t available right away. The second room wasn’t ready til about 8pm.. if check in is at 4 then rooms should be ready.. "

"It was good and a clean hotel I will be back and the staff was very nice and friendly "

"Great experience "

"Clean room, my toilet was broke but still useable. "

"Great location. However not the nicest. No upgrades done. Food was good."

"The shower had no cold water for two days it was boiling hot water that can damage my skin.I asked for house cleaning and when I came back nothing was done it was the same as I left.the next day I asked to make sure there was housecleaning coming to my room and they said yes I will make sure.That night they took the trash but didn’t make the beds.This is really unprofessional and very disappointing.Not to mention the first night I had to switch rooms and the water in the shower was boiling hot and it was 12 in the morning and I had to repack everything from luggage to the fridge.DO NOT COME TO THIS HOTEL."

"The hot water faucet in the sink was not working. The shower pressure was very bad. The air conditioner was not working properly in room. It was set at 68 but the room was 77 and not getting cooler. "

"A great hotel for exploring Baltimore. Clean rooms. Great staff. Nice restaurant "