Cari Cottage di Helena

"The room had a bad smell, like someone had been smoking. The smell was very strong in the bathroom area. I asked to be moved to another room; there was nothing else available."

"2 night stay. Opted for this facility so our grandsons could swim....not possible either day. Reservation made 2 months in advance, room not available at check in due to "cleaning" issues. Room not cleaned, garbage emptied, beds made overnight stay. Breakfast was very good."

"The hotel seemed dingy and dirty. Our shower rod was falling off, the bathroom electrical plug did not work and the chair in the room had many stains on it"

"My only complaint was the coffee service was at 0700. The next time I stay in Helena I would love to stay here again. I have usually stayed right off the freeway and this is the first time I have ever, in 50 years, ever stayed downtown. The rooms were very nice and the front desk person was very helpful and friendly. There is a microwave so next time I will bring a package of instant coffee. Highly recommend staying here."

"Unfortunately we were disappointed. We have been traveling for over a week and don’t generally stay in an hotel that costs this much, but thought we would treat ourselves. Originally, I called the hotel’s direct reservation line to book a room. Agent told me there was only one room available and it would be $400. I had looked on Expedia and saw the same room for $300. I told the agent that and she rudely said that on-line sites are not updated and proceeded to try to get me to book. I told her I...

"Pool and hot tub were out of commission."