Search Holiday Rentals in Helen's Bay

"We arrived at 9am, the receptionist searched our booking and confirmed it was a family room for 3 (2 adults and 1 child), we left our bags and agreed to return at 3pm when we could have entry to our room. We returned at 3pm to collect our keys and we were greeted by Tara who was lovely and collected our bags, and headed for the room. When we got there we only had 1 double bed. We tried to call the front desk but didn’t get an answer. So we all went back to reception with our luggage. We were greeted by a different receptionist, we explained that we had not been given a family room and that we had tried to phone down to let the reception know. The receptionist then said ‘well as you can see we are busy’ indicating to the people on the lobby. She then went on to say she would ring housekeeping to bring a put up bed to our room. We waited for a further hour, and still no sign of a bed. This was now 4pm, we had been up for travelling since 2.30am and really wanted to get our 7 year old to nap before our evening plans. I also wanted to shower but didn’t want to do this until housekeeping had been. My wife again went to reception, asked to speak to a manager who then eventually arranged for a bed to be brought to us, which it did. When bumping into the manager the next day, she informed us that the housekeeping team had taken so long as they had run out of linen. Even though the hotel had known at 9am that we had arrived and confirmed we were a family of 3. "

"Yes "

"Room was clean. No water provided. Take your own. "

"Spacious room, clean and good breakfast."

"Excellent spot in the city! Lovely, friendly staff and within walking distance of everything. Would definitely recommend."

"The breakfast was lovely with plenty of choices and a hot buffet of items. The room was clean but a little warm even with the air conditioning on, was issued a dirty towel but didn’t use it or mention it to staff. Overall a nice hotel in a convenient location for the bus station and city centre. "

"Great location and staff. Rooms clean."

"Beds were uncomfortable. Pillows were too hard. Breakfast was a first - scrambled eggs take it or leave it was the reply from chef !"

"Premier inn without the purple. Disappointed given the 4 star rating. Nothing in the room stood out. Award for the world’s worst door stop in the bathroom placed right in front of the toilet ensuring everyone leaves with a broken toe. Single bed which is not child friendly which you almost need a step ladder to reach as a child. Toilets in bar area not clean at all. Bar ran out of multiple drinks over the weekend. Not family friendly in the evening. Noisy overnight whether it be people or bin men or other staff work outside (we had inside room allocated). Check in slow although we got lucky based on queues on other days. Couldn’t get our room cleaned one day so at 4pm had to ask for clean towels. Location great but that the only positive really. Expected much more from a 4 star hotel."