Exterior

Reviews of Renaissance Honolulu Hotel & Spa

5 out of 5
Renaissance Honolulu Hotel & Spa
1390 KAPIOLANI BOULEVARD, Honolulu, HI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 30 reviews" "
Rating 8 - Good. 0 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Amenities
Amazing spa
Stayed 1 night in May 2024

10/10 Excellent

Ivy, Highlands Ranch

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent valet parking! Near by shopping center!
Stayed 3 nights in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for your kind words about your recent stay with us. We are delighted our team was able to provide you with excellent service and found our location convenient. We hope to welcome you back in the near visit!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful brand new hotel in the heart of Ala Moana. Easy walking to the mall and Ala Moana beach. Wonderful property that feels new and clean; wonderful and kind staff!
Stayed 3 nights in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed your visit and found our location convenient. Your satisfaction is our top priority, and we hope to welcome you back soon.Mahalo- Renaissance Honolulu

10/10 Excellent

Lenora

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with very nice workers
Stayed 3 nights in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for choosing to stay with us. We truly appreciate your positive and kind feedback of our team. We look forward to welcoming you in the near future.Mahalo-Renaissance Honolulu

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from ML on 22 May 2024
Aloha,Mahalo for choosing to stay with us hope to see you in the near future!Renaissance Honolulu

10/10 Excellent

Ricoya S.

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from ML on 22 May 2024
Aloha,Mahalo for choosing to stay with us hope to see you in the near future!Renaissance Honolulu

10/10 Excellent

Richard, Kamuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super clean and modern! Will be back for sure.
Stayed 1 night in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for choosing to stay with us and we are glad you enjoyed the convenience location for your stay. We hope to see you again in the near visit!Mahalo-Renaissance Honolulu

10/10 Excellent

Kalynne

Liked: Staff & service, property conditions & facilities
Staff super friendly and helpful
Stayed 1 night in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for choosing to stay with us. We truly appreciate your positive feedback with our staff. We hope to welcome you back in the near visit!Mahalo- Renaissance Honolulu

10/10 Excellent

Deanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient location on Kapiolani. One night with little to no hot water but otherwise the room was spacious and comfortable. There is some street parking but also valet was excellent and quick.
Stayed 2 nights in May 2024
Response from ML on 22 May 2024
Aloha,Thank you for staying with us. We're glad you enjoyed your stay. We apologize for the inconvenience with the water temperature and appreciate your feedback. We will address this issue promptly. Mahalo-Renaissance Honolulul

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and modern property.
Stayed 5 nights in May 2024
Response from ML on 22 May 2024
Aloha,Mahalo for your positive feedback! We thank you for choosing to stay with us and hope to see you in the near future.Mahalo-Renaissance Honolulu

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new location off Kapiolani. Beautiful amenities and facilities, and great eateries attached to the hotel. Staff are friendly and amazing, and they offered a free shuttle into Waikiki that ran every hour which was nice to be able to get into town. Will be staying here again in the future!
Stayed 4 nights in May 2024
Response from ML on 10 May 2024
Aloha Thomas,Mahalo for staying with us and your kind words. We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back again soon. Renaissance Honolulu Team.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from ML on 10 May 2024
Aloha DanielMahalo for staying with us and your kind words. We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back again soon. Renaissance Honolulu Team.

10/10 Excellent

Mailani

Stayed 1 night in May 2024
Response from ML on 10 May 2024
Aloha Mailani,Mahalo for staying with us and your kind words. We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back again soon. Renaissance Honolulu Team.

10/10 Excellent

PHILIP GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel and GREAT STAFF! Mahalo Nui…!
Stayed 1 night in Apr 2024
Response from ML on 10 May 2024
Aloha Philip,Mahalo for staying with us and your kind words. We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back again soon. Renaissance Honolulu Team.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Allowed early check in from cruise ship 9 am so grateful. All staff very accommodating. Beautiful property, across from Ala Moana Shopping (yay), shuttle to downtown Waikiki, it has everything. Beds soooo great, pillows sooo great, ahhhh, definitely staying again.
Stayed 2 nights in Apr 2024
Response from ML on 10 May 2024
Aloha Jillian,Mahalo for staying with us and your kind words. We are thrilled to hear that you enjoyed your experience with us. We hope to welcome you back again soon. Renaissance Honolulu Team.

10/10 Excellent

sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 6 nights in Apr 2024
Response from Aria on 29 Apr 2024
Thank you for your 5/5 rating! We are excited to hear that you enjoyed your stay with us and appreciated the efforts of our housekeeping staff. We hope to host you sometime soon!

10/10 Excellent

flora coeli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view and locations very accesible. Plus the emlpoyee named arveline is so friendly and approachable. Im surely coming back.
Stayed 1 night in Apr 2024
Response from The Renaissance Honolulu Team on 17 Apr 2024
Aloha Flora Coeli,Thank you for taking the time to give us an amazing review. We're glad to hear you enjoyed the view and our convenient location. Thank you for giving a shout out to Arveline, we'll be sure to pass on your kind words. We hope to welcome you back soon!

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to come and stay with your family and have a great stay and vacation.
Stayed 6 nights in Mar 2024
Response from Aria on 1 Apr 2024
Aloha Mario,Thank you for an excellent review of your stay us with at the Renaissance Honolulu Hotel & Spa. I am happy to see that you and your family enjoyed your time with us, and we hope you come back again soon.

6/10 Okay

JIMJEIMING

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Aria on 5 Mar 2024
Aloha Jeiming, we are so sorry to see that you did not have an excellent 5/5 stay at the Renaissance. We are always looking to improve and would love more feedback on how we can make those improvements and make your next stay more enjoyable. Thank you so much for being some of our first guests as we open and we look forward to hosting you again soon.

10/10 Excellent

KOJI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
 仕事で2泊の短期間の滞在であったが。リゾート気分を味わうことができた。スーパーもそばにあるし、自動車がなくてもUberを呼べるし、まったく不便のない、すてきなホテルだった。  昼間は治安に不安はあまり感じないが、夜、遅くに歩くときは、少しだけ不安を感じた。
Stayed 2 nights in Apr 2024
Response from Aria on 26 Apr 2024
Aloha Koji,Thank you very much for your 5/5 review for your stay with us at the Renaissance Honolulu Hotel & Spa. We are happy to hear that you found our location convenient and our facilities to be fantastic.