Dear Moneika, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Maria, We apologize for the unsettling experience you encountered during your brief stay. Your comfort and safety are our utmost priorities, and we regret any discomfort caused by encountering other guests inebriated in the common areas. Additionally, we sincerely apologize for the presence of cockroaches in your room. We understand the impact of these issues on your stay, and we hope your family emergency was resolved satisfactorily. Your feedback is valuable, and we will take proactive measures to address these concerns to ensure a more pleasant experience for all our guests. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Reagan, We sincerely apologize for the inconvenience and frustration you experienced upon arrival. It is disheartening that we failed to provide the seamless check-in experience you expected, especially during such a challenging time for you. Your feedback regarding the lack of response and the attitude of our staff is concerning, and we are addressing this internally to prevent such incidents in the future. Please accept our sincerest apologies for the added stress this caused during your visit to Houston. Should your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved experience. Please reach out to us directly, and we will ensure your next stay is genuinely seamless and hassle-free.Sincerely,Hotel Management

Dear Leonardo, Thank you for the fantastic review! All of us at Extended Stay America appreciate your excellent rating, and we are pleased you found us of great value. It was a pleasure having you as our guest, and we look forward to having you back soon for another seamless stay.Sincerely,Hotel Management

Dear Amy, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Margaret, We sincerely apologize for the upsetting experience you had during your stay, and we deeply regret that you felt insecure at our hotel. Your feedback is taken seriously, and we will review this incident with our team to determine what went wrong and how we can avoid future inconveniences for our guests. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Lilly, Thank you for choosing us and sharing a review at Extended Stay America. We apologize for the cleanliness issues you encountered during your stay. Ensuring a clean and welcoming environment is important, and we regret falling short of your expectations. Your comments will be addressed with our team to prevent similar occurrences in the future. We hope to welcome you back for a more enjoyable experience.Sincerely,Hotel Management

Dear Allan, Thank you for taking the time to write a review. We aim to ensure your comfort, and we apologize if the sheets did not meet your expectations. Please know that we offer housekeeping services upon request to provide flexibility for our guests' preferences. If there are any issues during your stay, please don't hesitate to reach out to our front desk staff, and we'll do our best to address them promptly. Thank you for choosing to stay with us, and we hope to welcome you back for a more satisfying experience.Sincerely,Hotel Management

Dear Christina, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand your concerns regarding the limited breakfast options and the outdated room amenities, and we appreciate your feedback. Providing a comfortable and enjoyable experience for all our guests is our utmost priority, and we regret that we did not meet your expectations. We will address the issues you have highlighted to improve our services and facilities. Your safety and satisfaction are important to us, and we hope for the opportunity to welcome you back in the future for a much-improved stay. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Eduardo, Thank you for sharing your positive feedback! We're glad you appreciated our convenient location near excellent dining options and easy city access. At Extended Stay America, we aim to make your stay enjoyable and hassle-free. We hope to welcome you back soon for another wonderful experience!Sincerely,Hotel Management

Dear Nathalie, We are delighted you enjoyed your stay at Extended Stay America! Thank you for acknowledging our dedicated staff and their excellent service. Your comfort and satisfaction are our top priorities. We apologize for any inconvenience caused by the pest control visit. We're glad you found our location convenient for dining options. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Krista, We are glad you found our property convenient for your visit and appreciated the amenities such as the kitchen facilities and full-sized fridge. We apologize for any inconvenience caused by the sticky floor in the kitchen and bathroom areas. Rest assured, we will address this with our housekeeping team to ensure a more enjoyable experience for our guests. Your feedback regarding the noise from the nearby highway is noted, and we understand the importance of a peaceful environment. We appreciate your kind words about our cleanliness, water temperature, and pressure. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Amber, Thank you for choosing Extended Stay America and for your excellent review. We are delighted you enjoyed your stay with us and found our hotel to be quiet and clean. We're also glad to know that our location and transportation options worked well for you. Thank you again for your positive feedback, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management

Dear Raul, We are delighted to hear about your positive registration experience at Extended Stay America! Providing exceptional service is our priority, and we are thrilled that our team members made a positive impression. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely,Hotel Management

Dear Marilyn, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay at the convenient location close to the hospital. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management

Dear Amy, Thank you for posting such kind comments about our hotel. We are glad that you were pleased with your clean room and staff services. We hope you had an overall positive stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Jesús, Thank you for reviewing your stay. We take pride in providing our guests with a clean, fresh environment, and we apologize for anything overlooked during your stay. Thank you for bringing this to our attention so we can address it appropriately. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Lukusa, Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of communication regarding room availability upon your arrival and for the inconvenience this must have caused. Please know that we take your feedback seriously and will address this issue internally to ensure it does not happen again. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more seamless experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Harry, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our nice staff, please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Keesha, Thank you for staying at Extended Stay America. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Stacy; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management

Dear DeMario, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Luis, Thank you for your positive feedback! At Extended Stay America, we strive to offer affordable rates without compromising on quality. We're glad you found our pricing favorable. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management

Dear Weslen, Thank you for taking the time to share feedback regarding your recent stay. We are sorry to hear that we fell short of meeting your expectations and disappointed to learn of the issues you faced during your stay. Your comments have helped us identify areas we may need to improve, and we will take any necessary action to ensure that we provide the outstanding experience our guests deserve. We hope you will give us another opportunity to serve you and demonstrate our commitment to exceptional service.Sincerely,Hotel Management

Dear Stephanie, Thank you for taking the time to post a review. We hope your stay was pleasant, and we appreciate you mentioning to future guests we are a pet-friendly hotel. However, we regret not meeting your expectations and appreciate your feedback about our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. Also, thank you for bringing the room key issue you experienced to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management

Dear Stephen, Thank you for making Extended Stay America your home away from home. We accommodate many business travelers and enjoy providing clean and comfortable accommodations. We know that small things can make a big difference, especially for our business guests, so we do our best to offer everything you might need while away from home. Thank you also for recognizing the efforts of our associates. They will appreciate your kind words. We look forward to your next visit.Sincerely,Hotel Management