Dear Laura, Thank you for the generous feedback. Hearing about your exceptional experience with our staff brings us great joy. We pride ourselves on our attentive and caring team, and your feedback affirms our commitment to hospitality. JW Marriott Houston by the Galleria looks forward to your return for another extraordinary stay.Sincerely,Ramon Ventura,General Manager

Dear Mia, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Ramon Ventura,General Manager

Dear Lorraine, Thank you for sharing your thoughts about your stay with us at JW Marriott Houston by the Galleria. We are glad you appreciated the attention to detail with our accommodations, where every element, from the scenic views to the modern conveniences, is intended to deliver a haven of luxury and tranquility. Having said that, we regret not meeting your expectations with the room service food we serve. We will certainly discuss your comments with the appropriate individuals, and we are grateful for your feedback, as it will help us enhance our future guests' dining experience. We hope you will choose us again the next time you visit our area. Sincerely,Ramon Ventura,General Manager

Dear Victor, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance so we can provide you with the perfect visit you deserve. Sincerely,Ramon VenturaGeneral Manager