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Ulasan untuk MainStay Suites Houston NASA/Clear Lake

2.5 out of 5
MainStay Suites Houston NASA/Clear Lake
1050 Bay Area Blvd, Houston, TX

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 311 dari 604 ulasan" "
Penilaian 8 - Bagus. 155 dari 604 ulasan" "
Penilaian 6 - Cukup Baik. 60 dari 604 ulasan" "
Penilaian 4 - Buruk. 40 dari 604 ulasan" "
Penilaian 2 - Sangat Buruk. 38 dari 604 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

7,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Jessica

Bepergian bersama teman
For the cost is was great. But the fake wood floor in the bathroom and kitchen were awful it was all warped! They didnt have enough towels we only got 2 full size and every time we went to the desk for more they didnt have any ready !
Menginap 4 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 2 Mei 2024
Thank you for taking the time to reach out to us with your feedback.

8/10 Bagus

Kiea

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Not crazy nice but definitely safe and nice for our mini vacation. Only thing that sucked is the pool was freezing it wasn’t heated which that’s something I really enjoy to do on vacation. And no hot tub which is also something I really enjoy on a vacation. We stayed in a 2 room suite .
Menginap 4 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 22 Apr 2024
Thank you for your feedback we value your business.

2/10 Sangat Buruk

Sarah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The night we checked in. We were a little late because of a delay in our flight and then issues with our rental car. We checked in easily and when we got to our room, it hadn't even been cleaned yet. This was about 1 am. So we went and got another room. The sheets were clean, but we sat own to eat our food that we brought and the table was dirty. We then looked around and the .majority of the surfaces hadn't been wiped down. There was even what looked like food splatter on the wall next to the bed. There were also many things on the room in disrepair. The floor was damaged in both the bathroom and the kitchen. The safety bars in the bathroom were very loos, the shower head in the shower wouldn't stay put. The girl at the desk seemed to be helpful at first, as we were leaving and she said that we should be able to get another room later that afternoon. Pretty sure she just threw out list of grievances away because when we came back for the evening, the new desk girl had no idea what we were talking about. We got a new room. It smelled ean and looked clean at least , but the TV wasn't connected to the TV mount and a picture was off the wall and stuffed behind the couch. This hotel needs some major work and needs to hire more professional staff that is not lazy and actually does their job. I know I left stuff out. This hotel is THAT bad!!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 22 Apr 2024
Thank you for your feedback we value your opinion and want to advise you this is not a typical experience here at the Mainstay. We hope you give us a chance to redeem your experience for you future lodging needs.

6/10 Cukup Baik

Iesha

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 22 Apr 2024
Thank you for your feedback

4/10 Buruk

Genna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was worn and not clean in places. There were holes in the sofa, rotten and mouldy seals around the bath. We booked as a group of 4, two adults and two children but there was only enough cutlery, plates, and glasses for two people. We requested more at reception but the person at the desk didn’t know how to retrieve more. Said she’d ask her manager and they’d bring us some, however the additional items never arrived. The hob didn’t work properly, and one of the tv’s didn’t work. The building also had an odd musty smell. There was a chair and loads of leaves and debris in the pool when we arrived so my daughters missed out on a swim. Having said that the beds were comfy enough, and our particular bedrooms were in a quiet spot so we slept okay. The hotel is in a good location to get to Space Centre Houston, which is only a five minute drive and the main reason we we’re visiting.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 17 Apr 2024
Thank you for your feedback we value your business. The items that are in your room are Brand standard amount of items. We are going through Renovations of the Sofas those are in process of getting replaced. I hope you give us another chance to redeem ourselves with your future stays.

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 2 Mei 2024
Thank you for your feedback

8/10 Bagus

Eric-Paul

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 9 Apr 2024
Thank you for your feedback

8/10 Bagus

Mary

Disukai: Kebersihan, kondisi & fasilitas properti
Convenient for our cruise out of Galveston and the price was excellent.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 28 Mar 2024
Thank you for your feedback and we look forward to your future visits with us.

6/10 Cukup Baik

Douglas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good value and easy checkin and checkout.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 28 Mar 2024
Thank you for your feedback

8/10 Bagus

Jennifer L.

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Door frame to bedroom was broken and bathroom caulking strip on tub pulled down. Room is clean and set up nicely.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 20 Mar 2024
Thank you for your feedback and we strive to make sure your stay with us is a home away from home experience.

10/10 Sangat Bagus

Gaby

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tienen que mejorar el mantenimiento de los equipos
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 14 Mar 2024
Thank you for your feedback we value your business

2/10 Sangat Buruk

William

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room stunk horribly of cigarettes, it was so hard to even walk in without losing your breath. Not worth the cheap price for sure. On the day I checked out there was also a needle outside in the parking lot. Save yourself and stay elsewhere!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 14 Mar 2024
Sorry about your experience as this is not a typical experience here at the Main Stay Rest assured your feedback is important to us

6/10 Cukup Baik

MD Rashidul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room facilities.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Angel pada tanggal 3 Mar 2024
Dear Mr. Rashidul, We appreciate you taking the time to leave us a review! We apologize for any inconvenience during the stay and hope you will allow us to correct our mistakes in future visits to Webster. I understand the room facilities were not up to your standard, and we would love the opportunity to change this issue. Again, thank you for choosing Mainstay for your travels.

10/10 Sangat Bagus

Isha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari olivia pada tanggal 4 Mar 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

4/10 Buruk

Harley

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I think they are undergoing renovations or repairs. Our room was not ready when we arrived. The furniture was everywhere and garbage bags in the bathtub. The lady at the front desk was very helpful and moved us to two studio rooms. However, the water in one of the rooms was not useable for a shower as it only seemed to have hot water. The shower rod is also falling apart. The staff are doing the best they can but the property is in very rough shape.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 29 Feb 2024
Thank you for your feedback, We are working on renovations on our property . We look forward to your future stay with us !!

8/10 Bagus

Masahiro

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 28 Mar 2024
Thank you for your feedback

2/10 Sangat Buruk

Anna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
No brakefast, dirty toilets
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 28 Feb 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

8/10 Bagus

Ernest L

Bepergian bersama teman
Listing said they had breakfast but they didn’t. The plug in the bathroom didn’t work.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 26 Feb 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 Sangat Bagus

Wayde

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 20 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 26 Feb 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

4/10 Buruk

Amyn

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Breakfast not included as promised. Smelly environment
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 19 Feb 2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 Sangat Bagus

James

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great having 2 rooms and a common area. After a week of travelling with a friend, it was nice having our own space.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 19 Feb 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure in the Houston area!

6/10 Cukup Baik

Niels

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari olivia pada tanggal 19 Feb 2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure in the Houston area!

8/10 Bagus

Paul, Spring

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Needs more parking.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 15 Feb 2024
Thank you for your feedback

8/10 Bagus

Florence

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 20 Mar 2024
Thank you for your feedback

10/10 Sangat Bagus

Micah

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was quiet and had a very accessible location. Room was equipped with everything needed.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for taking the time to give us your feedback. We appreciate your business and value your opinion. look forward to your future lodging needs with us.

6/10 Cukup Baik

Toru

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Breakfast is not served even though the website said it would serve breakfast. Disgusting!
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback , we recently went through converstion of brands and Expedia is working on making modifications to there site.

10/10 Sangat Bagus

Zoila Viviana González

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lo único es que en la app decía desayuno incluido y ya no está disponible
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback.

10/10 Sangat Bagus

duc thanh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback

8/10 Bagus

Yiqing

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 12 Feb 2024
Thank you for your feedback

8/10 Bagus

Julie

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Ac didnt work. No coffee in room.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback and will look into the ac issue

10/10 Sangat Bagus

Edward

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
N/a
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback we value your business.

6/10 Cukup Baik

Ruben

Disukai: Kebersihan, staf & layanan
Por el precio está muy bien, solo que no tiene desayuno incluido a pesar de que en el anuncio de xpedia indica que sí. La calefacción no funcionaba, lo bueno que no hizo tanto frio.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback and Expedia is working on updating it.

2/10 Sangat Buruk

Rogers

Menginap 2 malam pada bulan November 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for your feedback

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best hotel in Houston
Best stay ive had in the Houston area. Very clean and houskeeping gets the job done.
Menginap 7 malam pada bulan November 2023
Tanggapan dari olivia pada tanggal 12 Des 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Cukup Baik

Rajeev

Menginap 2 malam pada bulan November 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 31 Jan 2024
Thank you for taking the time to rate us, we value your feedback.

2/10 Sangat Buruk

caleb

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Section 8 Marriott
Look like someone had an adult fit in the living room dents everywhere. Not to mention when I walked In the bathroom the floor was peeling up and there was black mold growing on the ceiling. Not to mention the property reeked of weed. Booked 2 nights but only stayed one.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari olivia pada tanggal 11 Des 2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the correct leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Sangat Buruk

TOSHINORI

Traveler bisnis
Tidak Disukai: Staf & layanan
深夜3時AM（連日早朝7時くらいまで）に隣の部屋が音楽で煩くて2日間寝れずに睡眠不足で仕事も進まず、散々な出張となってしまった。 私は耐え切れず、騒音2回目の3時過ぎ、部屋に電話もなかったので、直接フロントへ行き、注意するようお願いしたが、フロントの女性は注意の電話を（隣へ）かけてくれたが、隣は「電話にでない。」とのこと。やむを得ず、直接部屋まで行って、注意してくれと再度フロント女性に依頼したところ、「小さい子供がいるので、直接隣の部屋まで注意に行けない。」と断られた。更になんとかしてくれ、と訴えたところ、「ウルサイのは私のせいではない。私では何もできないので、我慢してくれ。」とのこと。 深夜とは言え、ホテルのフロントとして子連れの従業員に対応させるのはやめてほしい。 また、朝6時開始の朝食も6時ちょうどに開始したのは一度もないと思われる。殆ど毎日遅れていた。仕事で早い私は食事はできず、コーヒーくらいしか飲めなかった。以前も利用したホテルだが、年々このホテルの質が悪くなっていると思う。
Menginap 6 malam pada bulan November 2023
Tanggapan dari olivia pada tanggal 24 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the correct management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Sangat Buruk

Paula

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don’t stay here!!
Room was terrible. Floor in bathroom and kitchen was coming apart. Couch dirty and arms all tore up. Bath tub fixtures broken and came off in our hands as we were trying to turn water off and on every time we bathed. Couch and office chair extremely uncomfortable . Electrical outlet in bathroom did not work. Dirty dishes with spaghetti on them in dishwasher when we checked in. We spent over 1,000.00 for this room and will not stay here again nor will I recommend it. Management is very poor at best. Big hole in front of office walkway for the 11 days we stayed there. Nothing at this place is up to Marriott standards.
Menginap 12 malam pada bulan November 2023
Tanggapan dari olivia pada tanggal 24 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the correct management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The personal was very helpful. The room was clean and the area too.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Maureen

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
I was disappointed to walk in to see really outdated furniture. The couch looked like it had cigarette burns in it and it and the chair next to it looked dirty and something I didn't want to sit on. I will say that the beds were comfortable and were clean so that was a plus. I did like all the TVs and that I could very simply log into my netflix account. I stayed in a suite and my daughter and her friend enjoyed having their own bedroom.
Menginap 2 malam pada bulan November 2023
Tanggapan dari olivia pada tanggal 13 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Sangat Bagus

Melissa

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 17 Nov 2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.

2/10 Sangat Buruk

DANIEL

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Run down old hotel. Had to sleep in my close because the hotel felt so dirty. Will never stay at this hotel ever again. Pool water is clean but pool walls are gross
Menginap 1 malam pada bulan November 2023
Tanggapan dari olivia pada tanggal 6 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Bagus

Nancy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The breakfast buffet was superb! The size with 2 bedrooms and kitchen met our needs for the week.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari olivia pada tanggal 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff were friendly & helpful TV didn’t work. Breakfast was ok
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari olivia pada tanggal 6 Nov 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Bagus

Columbia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari olivia pada tanggal 6 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari olivia pada tanggal 27 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Sangat Bagus

Caren

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lori Mercadel General Manager pada tanggal 17 Nov 2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.

2/10 Sangat Buruk

Richard

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible
Do not book. Wet floors, Bed bugs, mildew smell. Very ran down. We left and they did not return call or emails about refund
Menginap 1 malam pada bulan September 2023
Tanggapan dari olivia pada tanggal 27 Okt 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of an inoperable tv is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenace leadership team to ensure the necessary guidelines are in place and reviewed to prevent tv issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Sangat Bagus

Nelson

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena atención, buena ubicación, limpio, agradable y seguro
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari olivia pada tanggal 16 Okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Buruk

Ron

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari olivia pada tanggal 16 Okt 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.