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"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"Like many onsen resorts, this is intended for you to stay within the facilities. Many of the neighboring restaurants either don’t take children, or are so small that it’s difficult to accommodate them. With that in mind, the biggest issue is the on-site restaurant. It was serving pre-reserved tables only (no walk-ins) but because we booked on Expedia we had no idea that not booking a meal in advance would limit us. The staff made no indication of how to make a reservation for future days nor did the front desk mention anything at check-in. If there were ample dining options around this would be a non-issue. What makes up for this poor restaurant experience is the amazing in-suite / indoor private bath. Very convenient and wonderful experience!"